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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 fsm 6500


Elysian Field Software to Bring HCM and FSM Support in the Cloud for Service Organizations
Meet new software vendor Elysian Field Software, to be launched in the second quarter of 2015. Elysian is the outgrowth of the NetSuite VAR Epiphany, which

fsm 6500  to Bring HCM and FSM Support in the Cloud for Service Organizations The JRocket Marketing Winter Analyst Roadshow—an annual event for IT industry analysts that features live presentations and news from enterprise software vendors and their customers—introduced the analyst community to a new software vendor: Elysian Field Software, to be launched in the second quarter of 2015. Elysian Field Software is the outgrowth of the NetSuite VAR Epiphany, which since 2002 has been both selling/installing NetSuit

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » fsm 6500

6 Secrets to Simplify Field Service


Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts—literally! It’s time to simplify. This white paper outlines six secrets that will help streamline your field service organization, delight your customers, and increase your profit margin. Download the white paper and see how ServiceMax can help you get these benefits.

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ClickSoftware Gets More Cloud, Mobility, and SMB Clout via Xora


ClickSoftware Technologies, a provider of automated mobile workforce management and optimization solutions for the service industry, recently announced a definitive agreement to acquire Xora, Inc., a cloud-based provider of mobile workforce management (WFM). Xora, based in Mountain View, California, provides software-as-a-service (SaaS) solutions for companies whose success depends on the productivity and efficiency of “always mobile” workers.

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Vertical Solutions Inc.-All About Field Service: Part One


Field service management (FSM) is a growing enterprise software segment, and while it may not be a new software market, it is quickly increasing in value and relevance globally. The manufacturing industry has always been an active user of FSM software solutions, but as companies reinvigorate their post-sales support strategies, one can see continued growth in this market segment. Companies are

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Spencer Technologies Selects IFS Metrix Service Management


Adding to its ongoing array of wins in the realm of filed service management (FSM), IFS recently announced that Spencer Technologies, a provider of network design, infrastructure installation, and technology deployment services for retail locations, has selected IFS Metrix Service Management as its FSM solution. Spencer Technologies, of Northborough, Massachusetts, will use IFS Metrix Service

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Zef Scientific Selects IFS Enterprise Service Management


IFS has announced that Zef Scientific, Inc., a multi-vendor service provider for high-performance liquid chromatography؎mass spectrometry (HPLC-MS) systems used in the pharmaceutical, biotechnology, chemical, and environmental industries, has chosen IFS Enterprise Service Management software to manage productivity for its growing business.

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Six Essential Considerations When Choosing a Field Service Software Solution


There are numerous CRM, call center, help desk and ERP solutions available that can help companies control and manage their call center and customer support activities more effectively. However, field service requirements are much more complex and diverse than call center and customer support functions. Therefore, it is essential that companies considering software for field service evaluate, select, and deploy software designed specifically for field service. If you're in the process of evaluating field service software, be sure that both the solution and the vendor selected conform with each of the six criteria described in this white paper.

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FSM Software Review: Sky Field Service Management


This field service management (FSM) software review report examines the FSM software by FieldOne and its support for business management processes against known benchmarks. It assesses Sky Field Service Management for FSM functionality and reviews the product’s support capacity with a focus on:

  • Customer Engagement Management
  • Contract and Warranty Management
  • Work Order Management
  • Inventory, Logistics, and Parts Planning
  • Workforce Forecasting and Planning
  • Scheduling and Routing
  • Integration

The report also contains an independent analyst’s review of the FSM software based on a demonstration provided by FieldOne. The review identifies the features of Sky FSM that distinguishes it from other business process management solutions, including its Microsoft Dynamics XRM Platform and its customer relations management support through contractor relations, scheduling, and billing and quoting activities. In this review, the analyst outlines the software provider’s implementation process, support model, and target user base.

Sky FSM achieved TEC certification status for its FSM software solution by completing TEC’s certification program, which includes a demonstration of the FSM software’s support for specific real-world business process and a detailed functional benchmarking analysis.

Based on a demonstration of Sky FSM, a TEC analyst has assessed the FSM software’s features, evaluating the software against known industry benchmarks, to determine that Sky FSM by FieldOne is a strong FSM system.

Download this software review report for product analysis and comparison, an in-depth analyst commentary, and to learn more about how FiledOne’s Sky FSM can help businesses achieve their FSM objectives.

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VSI Putting Its Service Management Feelers Out


Enterprise resource planning (ERP) solution providers are beginning to recognize that manufacturing companies now view aftermarket service as a strategic initiative. Along these lines, several ERP firms have announced partnerships with Vertical Solutions Inc. (VSI) to extend their solutions for companies to connect back-office and service operations.

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Telefónica Selects TOA Technologies as a Global FSM Solution


As part of its recent major global IT transformation, Telefónica has selected TOA Technologies as its global field service management (FSM) solution provider. This is a global contract agreement for TOA to be the standard FSM provider with its ETAdirect solution suite, covering all 24 countries in which the telecom provider does business across Europe and Latin America. The

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