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Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the

fsm 7705  relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » fsm 7705


Field Service Management (FSM) Software Evaluation Report
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the

fsm 7705  relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it Read More...
POLL: What Are Your FSM Requirements?
TEC is developing a new market survey report on field service management (FSM), and we would like to hear your thoughts on FSM solutions. Your responses to the

fsm 7705  What Are Your FSM Requirements? TEC is developing a new market survey report on field service management (FSM), and we would like to hear your thoughts on FSM solutions. Your responses to the following six questions will help us reveal the market trends in the needs of real-world organizations that are automating their field service activities. {democracy:83} {democracy:84} {democracy:85} {democracy:86} {democracy:87} {democracy:88} Thank you for taking the time to participate in this TEC poll. We exp Read More...
Telefónica Selects TOA Technologies as a Global FSM Solution
As part of its recent major global IT transformation, Telefónica has selected TOA Technologies as its global field service management (FSM) solution provider

fsm 7705  Technologies as a Global FSM Solution As part of its recent major global IT transformation, Telefónica has selected TOA Technologies as its global field service management (FSM) solution provider. This is a global contract agreement for TOA to be the standard FSM provider with its ETAdirect solution suite, covering all 24 countries in which the telecom provider does business across Europe and Latin America. The engagement will start immediately in the following six countries: Brazil, Spain, Chile, Read More...
Business Benefits to FSM-CRM-ERP Systems Integration
These days everything starts with the customer and his or her experience. From this perspective—of the customer experience—the service sector must ensure

fsm 7705  customer data, integration among FSM and CRM and ERP software needs to ensure that the data stored in FSM systems—for example, customer location data, best route, etc.—is complemented by the financial details residing in ERP system and the entire customer profile that exists in the CRM system. One challenge to overcome when integrating FSM software with both ERP and CRM systems from a customer data perspective is making sure that the data is clean (no duplications, no incompletes, etc.), coherent, Read More...
Here Comes IFS Metrix Service Management 5.6
Ahead of the annual IFS World Conference 2013 in Barcelona at the end of this month, the global enterprise applications company IFS announced the general

fsm 7705  extensive field service management (FSM) suite including dynamic scheduling. Companies running IFS Applications as their enterprise resource planning (ERP) system can now invoice billable service work and track labor and parts costs through a standard interface. Other notable new capabilities of IFS Metrix Service Management include the following: A Workflow Designer and wizard-driven workflow engine for rapid development and deployment of new processes, whereby IFS Metrix Service Management users can Read More...
MSI Data


fsm 7705  field service management,fsm Read More...
Vertical Solutions
Vertical Solutions, Inc. specializes in post-sales service management solutions. VSI develops, implements, and supports best-in-class Service Management and

fsm 7705  field service management,fsm Read More...
Will 2013 Be IBS’ Comeback Year? Part 1
Several years ago enterprise applications market observers might have talked about Sweden’s “Three I” enterprise resource planning (ERP) vendors: Intentia, IFS,

fsm 7705  the field service management (FSM) space, IFS has lately had an array of impressive customer wins . Enter IBS AB The third vendor, IBS (International Business Solutions), has also had its fair share of challenges and changes over the past several years. Since the mid-2000s the vendor has had a few chief executive officer (CEO) changes, but it seems to be on a recovery path under Symphony Technology Group (which acquired IBS and took it private in mid-2011) and a new CEO, Douglas Braun, formerly second in Read More...
TOA Technologies Raises Significant New Funds to Expand FSM Space
TOA Technologies has recently raised $66 million [USD] from Technology Crossover Ventures (TCV) to continue to expand and execute on its vision for better field

fsm 7705  New Funds to Expand FSM Space TOA Technologies has  recently raised $66 million [USD] from Technology Crossover Ventures (TCV) to continue to expand  and execute on its vision for better field service management (FSM) globally. This announcement is important, as this is the largest single funding round in FSM software to date. FSM is a growing software market, and this news shows that it is quickly increasing in value and relevance globally. Field service has become a strategic component of every se Read More...
ClickConnect Americas 2013—Mobility, Cloud, and Other Trends Transforming Field Service
Read P.J. Jakovljevic’s write-up of the ClickConnect Americas 2013 conference. You’ll learn about ClickSoftware’s technological advances toward empowering its

fsm 7705  ClickConnect Americas 2013, ClickSoftware, WFM, workforce management, mobility, cloud, field service, FSM, field service, field service management, software Read More...
TEC Industry Watch: Enterprise Software News for the Week of April 30th, 2012
SOFTWARE SELECTIONS @ DEPLOYMENTSEuropean manufacturer of construction chemicals selects IFS ApplicationsIndustry tags: Process manufacturing, mining

fsm 7705  EAM, field service management (FSM), asset-intensive industries This is a mutually beneficial alliance. Infor10 EAM Enterprise has basic service workforce scheduling capabilities, but this deal is aimed at much larger field service workforces, where Click Schedule excels. Look for possible deals with Infor10 ERP products. ClickSoftware has long had a similar endorsement by SAP, where some ClickSoftware products have been on SAP's price list. The vendor also has a deep relationship with IBM Maximo. While Read More...
FinancialForce.com Assuring the CFO’s Trust
Last week, FinancialForce.com, the cloud applications company formed as a joint venture between UNIT4 and salesforce.com, announced the availability of trust

fsm 7705  cloud financial management system (FSM) solutions, as compared with other apps that are more regularly deployed in the cloud, such as for human capital management (HCM) and customer relationship management (CRM). Will this higher trust change the long-ingrained “data hoarding” culture and attitudes of financial executives? TEC   Article (May 2012):  Assessing FinancialForce.com’s Early Years TEC Report (January 2013):  UNIT4 Gearing Up for “Game-Changers” in 2013 Read More...
ViryaNet G4: Field Service Management (FSM) Competitor Analysis Report


fsm 7705  G4: Field Service Management (FSM) Competitor Analysis Report Read More...
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