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CRM Your Salespeople Will Love
Customer relationship management (CRM) has become increasingly popular, and provides enormous benefits to businesses that adopt it. So why does it encounter so much “what’s-in-it-for-me” resistance from frontline salespeople? Often, the reason is because they view CRM as strictly a management tool. With Oracle CRM On Demand, however, you can minimize data entry—allowing your salespeople to spend more time selling.
11/29/2007 8:31:00 AM
Telefónica Selects TOA Technologies as a Global FSM Solution » The TEC Blog
Technologies as a Global FSM Solution » The TEC Blog TEC Blog TEC Home About TEC Contact Us About the Bloggers Follow TEC on Twitter RSS Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s
: clicksoftware, Cloud, CRM, customer service, etadirect, field service, fsm, industry watch, mobility, SaaS, Telefónica, toa technologies, wfm, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
Business Benefits to FSM-CRM-ERP Systems Integration » The TEC Blog
customer data, integration among FSM and CRM and ERP software needs to ensure that the data stored in FSM systems—for example, customer location data, best route, etc.—is complemented by the financial details residing in ERP system and the entire customer profile that exists in the CRM system. One challenge to overcome when integrating FSM software with both ERP and CRM systems from a customer data perspective is making sure that the data is clean (no duplications, no incompletes, etc.), coherent, and
: business benefits, CRM, customer relationship management, enterprise resource planning management, ERP, field service management, fsm, integration, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
POLL: What Are Your FSM Requirements? » The TEC Blog
POLL: What Are Your FSM Requirements? » The TEC Blog TEC Blog TEC Home About TEC Contact Us About the Bloggers Follow TEC on Twitter RSS Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s
: field service management, fsm, FSM functionality, FSM mobility, mobile FSM functionality, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
Case Study: Electrolux Brazil Chooses ServiceMax to Improve Field Service Operations
Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer satisfaction, and lost money on inaccurate warranty information. With ServiceMax, Electrolux has streamlined processes, increased revenue due to accurate warranty renewal info and alerts, and improved customer satisfaction rates for its service. Read the case study.
: field serive software, FSM software, field service operations, field service efficiency, ServiceMax, Electrolux Source: ServiceMax Learn more about ServiceMax Readers who downloaded this case study also read these popular documents! Best Practices for ERP Implementation Sales Process Map 3 Key Areas to Reduce Costs with Lean Techniques Talent Management for Small and Medium-size Businesses: Steer Your Business to Handle Change by Creating the Right Road Map for Your Talent Journey ERP
6/12/2013 10:36:00 AM
: Founded in 1977, Oracle Corporation (NASDAQ: ORCL) supplies software for information management. With annual revenues of more than $10.
7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal.
: field service management, FSM software, field service culture, field service company executives, field service revenue goals, field service business success, ServiceMax Source: ServiceMax Learn more about ServiceMax Readers who downloaded this white paper also read these popular documents! Best Practices for ERP Implementation Sales Process Map The Importance of Data Representation: Best Practices in Creating a Usable Report 3 Key Areas to Reduce Costs with Lean Techniques Talent
6/11/2013 4:52:00 PM
: Founded in 1989, MSI Data is a company based in Wisconsin, United States. Its field service suite—Service Pro—includes call center, dispatch, contracts management and spare parts inventory, scheduling optimization and routing, and mobile workforce management.
Vertical Solutions Inc.—All About Field Service: Part One » The TEC Blog
an active user of FSM software solutions, but as companies reinvigorate their post-sales support strategies, one can see continued growth in this market segment. Companies are recognizing that post-sales service is a profit generator and revenue driver, and are increasingly interested in automating mobile workforce processes and streamlining workflows. To cater to this market, privately-held Cincinnati-based Vertical Solutions, Inc. (VSI) , founded in 1986, develops, implements, and supports best-of-breed
: field service management, fsm, Kris Brannock, vcontactcenter, Vertical Services Platform, Vertical Solutions, vservicemanagement, VSI, vsm, VSP, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
Understanding Reverse Logistics in Field Service Management
This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the difficulties inherent in selecting and using enterprise software to facilitate reverse logistics and repair processes including warranty repair, original equipment manufacturer (OEM) repair and handling return material authorizations (RMAs) from distributors. Download the paper.
: field service management, FSM and reverse logistics, reverse logistics software, reverse logistics software selection, aftermarket service, IFS , IFS Applications Source: IFS Learn more about IFS Readers who downloaded this white paper also read these popular documents! Best Practices for ERP Implementation Sales Process Map The Importance of Data Representation: Best Practices in Creating a Usable Report 3 Key Areas to Reduce Costs with Lean Techniques Talent Management for Small and
4/17/2013 4:16:00 PM
Top 5 Tips to Increase Technician Utilization
It is critical that your service organization monitor the right metrics on an ongoing basis, so problem areas can be quickly identified and remedied. One critical metric is technician utilization, and ongoing poor performance in this metric is a huge red flag for your service organization. Download this white paper and get five tips that can help you increase technician utilization without sacrifi¬cing customer satisfaction.
: field service management, FSM solution, field service organization key metric, field service organization performance metric, field service techniciian utilization , ServiceMax Source: ServiceMax Learn more about ServiceMax Readers who downloaded this white paper also read these popular documents! Best Practices for ERP Implementation Mobile Applications for Human Resources: The Future Is Here! TEC 2013 CRM Buyer s Guide for Medium and Large Enterprises Enterprise Mobility in Life
6/12/2013 4:33:00 PM
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