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Navigating Between Service Management Scylla & Charybdis - Part 1
It is no longer breaking news to say that the US and the European Union (EU) are turning from product-based to service economies. The trend of the increasing

fsm 8 i d really rather  and field service management (FSM) software suites. These offerings typically include  help desk , customer  call center , spare parts management, work order management, and workforce scheduling and dispatch. Evolutionary and new business models are creating competitive advantages for companies that can proactively anticipate, understand, and address customer needs, ultimately leading to increased profits and customer loyalty. The culmination of these endeavors is the ability to offer Read More

Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » fsm 8 i d really rather


Global Trade Applications in Global Credit Crunch - Part I
I have done blog posts lately on how some supply chain management (SCM) applications could fare in a down economy. One was about pricing optimization solutions

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Is BI Really for Everyone?
It’s been a long time (in this business, anyway) since the very first business intelligence (BI) solutions turned up, enabling big organizations to perform data

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TurtleSpice ERP! (Week 8)
Welcome to Week 8 of TurtleSpice ERP! We’re following one company’s software selection process, from beginning to end—with a twist: It’s up to you to make sure

fsm 8 i d really rather  ERP! (Week 8) Welcome to Week 8 of TurtleSpice ERP! We’re following one company’s software selection process, from beginning to end—with a twist: It’s up to you to make sure comptroller Mike Chelonia stays on track and selects the right ERP system for the company. Cast your vote at the bottom of this post , and next week I’ll move the scenario forward based on the winning answer. The story so far : Mike Chelonia, TurtleSpice’s comptroller, has been tasked to select an ERP system by Read More
IFS Applications 8 Is Now TEC Certified in Multiple Areas
Technology Evaluation Centers (TEC) is pleased to announce that IFS Applications version 8 is now TEC Certified. IFS Applications is one of the few software

fsm 8 i d really rather  Applications 8 Is Now TEC Certified in Multiple Areas Technology Evaluation Centers (TEC) is pleased to announce that IFS Applications version 8 is now TEC Certified. IFS Applications is one of the few software solutions that has been TEC Certified in a broad expanse of knowledge areas, as IFS requested the certification procedure for IFS Applications for the following ten TEC models: ERP for Mining, ERP for Discrete Manufacturing, ERP for Services Industries, ERP for Engineer-to-Order (ETO), ERP for Read More
Onyx/Pivotal Rivalry Through Thin Rather Than Thick
The last few years have been harsh on most vendors within the CRM market segment, particularly on Onyx and Pivotal. The economic downturn and the standstill in

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Is Epicor Poised to Rule the Mid-Market Retail Sector? (Part I)
One renowned vendor seems to have contributed to the 2007 holiday shopping season. That would be Irvine, California, the United States (US)-based Epicor

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i-Lean
Chiron's flagship product, i-Lean, is a logistics modeling and design tool built for warehousing, manufacturing, and retail environments. It

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What's Wrong With Application Software? Businesses Really Are Unique - One Size Can Never Fit All
Does your company do things exactly like your competitor? Does your company do things like another company who is a totally different business? For some

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Field Service Management (FSM) Software Evaluation Report
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the

fsm 8 i d really rather  relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it Read More
Maximizer Enterprise 8: A Strong Competitor on the SMB Front Line
TEC recently reviewed Maximizer Enterprise 8. Tailored to the latest Internet technology, the offering is aggressively priced. Rich functionality is offered in

fsm 8 i d really rather  Enterprise 8: A Strong Competitor on the SMB Front Line Product Background Maximizer Software Inc. is a provider of customer relationship management (CRM) and contact management solutions designed for small to medium enterprises. A worldwide organization with business partners and offices in the Americas; Europe, the Middle East, and Africa (EMEA); and the Asia Pacific, the company once known as Multiactive Software Inc. launched and shipped Maximizer Enterprise 7 in early 2002. Two years later, Read More
Is Newer Really Better?
Earlier this month, TEC analyst Aleksey Osintsev posted a short piece about the perceived shortcomings of the venerable IBM AS/400 (now the IBM System i). It

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TOA Technologies Raises Significant New Funds to Expand FSM Space
TOA Technologies has recently raised $66 million [USD] from Technology Crossover Ventures (TCV) to continue to expand and execute on its vision for better field

fsm 8 i d really rather  New Funds to Expand FSM Space TOA Technologies has  recently raised $66 million [USD] from Technology Crossover Ventures (TCV) to continue to expand  and execute on its vision for better field service management (FSM) globally. This announcement is important, as this is the largest single funding round in FSM software to date. FSM is a growing software market, and this news shows that it is quickly increasing in value and relevance globally. Field service has become a strategic component of every Read More
Windows 8, Now in Stores
Microsoft Corporation has just announced the availability of Windows 8. With more than 1,000 PCs and tablets already certified, Microsoft expects to fasten

fsm 8 i d really rather  8, Now in Stores Microsoft Corporation has just announced the availability of Windows 8. With more than 1,000 PCs and tablets already certified, Microsoft expects to fasten their users to transition to this new operating system (OS).  Steve Ballmer, Microsoft’s CEO, said: We have reimagined Windows and the result is a stunning lineup of new PCs. Windows 8 brings together the best of the PC and the tablet. It works perfect for work and play and it is alive with your world. Every one of our custo Read More
What Size Is Your Business, Really?
I deal with many software professionals, technology business users, consultants, and analysts, and it is interesting to observe that everyone uses the same

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