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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 fsm 8 i d really rather


Navigating Between Service Management Scylla & Charybdis - Part 1
It is no longer breaking news to say that the US and the European Union (EU) are turning from product-based to service economies. The trend of the increasing

fsm 8 i d really rather  and field service management (FSM) software suites. These offerings typically include  help desk , customer  call center , spare parts management, work order management, and workforce scheduling and dispatch. Evolutionary and new business models are creating competitive advantages for companies that can proactively anticipate, understand, and address customer needs, ultimately leading to increased profits and customer loyalty. The culmination of these endeavors is the ability to offer performance-based

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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i-flex solutions


i-flex solutions (Reuters: IFLX.BO & IFLX.NS) provides IT solutions to the financial services industry. The company has serviced over 495 customers in more than 105 countries. i-flex has over 3,800 employees operating from eleven development centers across India, Singapore, and the USA. The company has a global reach with a sales, marketing and support presence covering twenty overseas locations, including four subsidiaries (i-flex solutions inc. in the USA, i-flex solutions b.v in the Netherlands, i-flex solutions pte. ltd. in Singapore, and SuperSolutions Corporation in the USA). In addition, i-flex is represented in over 50 countries through 25 corporate business partners. i-flex also has alliance and implementation relationships with industry leaders such as Hewlett Packard, IBM, Intel, Microsoft and Oracle.

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You Say RFI, I Say Riffy: Why You and Your Vendor Need to Speak the Same Language


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Maximizer Enterprise 8: A Strong Competitor on the SMB Front Line


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BI Reporting: Does the Tool Really Matter?


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8 Essential CRM Best Practices-an Executive Guide


In this informative white paper, 8 essential CRM best practicesan executive guide, you'll discover the eight key elements of highly successful CRM ...

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Epicor Releases New Windows Phone 8 Apps


At its recent Epicor Insights 2014 user conference, Epicor introduced two new Windows Phone 8 mobile apps—Expenses and Time Entry—designed to streamline recording and improve the accuracy and efficiency of time and expense tracking for employees in the field. The apps feature dashboards, timesheets and expense tracking forms, reminders, memos, rounding, notifications, personalization, and sharing.

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Get Your Head Out of the Clouds: Cloud Confusing… I Mean Computing


Public Clouds and Hybrid Clouds, Private Clouds and Fluffy Clouds? That was the first thought that came to mind after attending this year’s IBM Rational Conference at Orlando’s Walt Disney World. I believe Dr. Danny Sabbah, General Manager of IBM Rational Software, said it best in his keynote presentation to thousands of conference attendees when he stated, “Vision without Execution is

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Windows 8, Now in Stores


Microsoft Corporation has just announced the availability of Windows 8. With more than 1,000 PCs and tablets already certified, Microsoft expects to fasten their users to transition to this new operating system (OS). Steve Ballmer, Microsoft’s CEO, said: We have reimagined Windows and the result is a stunning lineup of new PCs. Windows 8 brings together the best of the PC and the

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Ask the Experts: Is Hosted CRM Really the Right Option for You?


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What I Hate About HTML5, Multi-Tenancy, and Context-Aware Computing


The terms HTML5, multi-tenancy, and context-aware computing are often-used technology buzzwords representing the current megatrends of mobility, the cloud, and data in enterprise software. Read on to learn the story behind these buzz-words and what to watch out for in your enterprise software research.

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