This field service management (FSM) software review report examines the FSM software by FieldOne and its support for business management processes against known benchmarks. It assesses Sky Field Service Management for FSM functionality and reviews the product’s support capacity with a focus on:
- Customer Engagement Management
- Contract and Warranty Management
- Work Order Management
- Inventory, Logistics, and Parts Planning
- Workforce Forecasting and Planning
- Scheduling and Routing
The report also contains an independent analyst’s review of the FSM software based on a demonstration provided by FieldOne. The review identifies the features of Sky FSM that distinguishes it from other business process management solutions, including its Microsoft Dynamics XRM Platform and its customer relations management support through contractor relations, scheduling, and billing and quoting activities. In this review, the analyst outlines the software provider’s implementation process, support model, and target user base.
Sky FSM achieved TEC certification status for its FSM software solution by completing TEC’s certification program, which includes a demonstration of the FSM software’s support for specific real-world business process and a detailed functional benchmarking analysis.
Based on a demonstration of Sky FSM, a TEC analyst has assessed the FSM software’s features, evaluating the software against known industry benchmarks, to determine that Sky FSM by FieldOne is a strong FSM system.
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