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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 fsm 8800


IFS Field Service Management: Field Service Management (FSM) Competitor Analysis Report


fsm 8800  Management: Field Service Management (FSM) Competitor Analysis Report

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » fsm 8800

Comarch Field Service Management


Comarch Field Service Management (FSM) system is a complete solution for scheduling, staffing, managing, and supporting workforce in the field. Efficiency is achieved by selecting the most suitable resources for each task, as well as accounting for scheduling issues. The decision is made taking into consideration modifiable and adjustable ratings, according to a company’s unique business model. Comarch FSM helps take service management to the next level through the following: System comprehensiveness (schedules, work time, skills, resources, spare parts, orders, and service level agreement [SLA] information—all in one single system) Automated tasks-resources matching based on technician calendar availability, skills, location, etc. Utilization of supporting mobile technologies, global positioning system (GPS), and geographical information systems (GISs) Service-oriented architecture (SOA) enabling effortless integration with third-party systems  

fsm 8800  unique business model. Comarch FSM helps take service management to the next level through the following: System comprehensiveness (schedules, work time, skills, resources, spare parts, orders, and service level agreement [SLA] information—all in one single system) Automated tasks-resources matching based on technician calendar availability, skills, location, etc. Utilization of supporting mobile technologies, global positioning system (GPS), and geographical information systems (GISs) Service-oriented Read More

Alice (or Allen) in MobileLand


Cell phones, smartphones, and similar mobile devices are beginning to play an active role in customer relationship management; many of these handheld devices are capable of handling field service and sales, and can make business intelligence available to users.

fsm 8800  (or Allen) in MobileLand There are a few things in life that every generation values—family, a sense of security, justice—and owning a cell phone. In fact, that sense of security that we all value ties directly into our cell phone ownership. Don't think so? Tell me, how you would feel if you lost your cell phone? I rest my case. The cell phone is no longer just a phone, however. It is now a mobile device that not only makes phone calls or sends and receives text messages from your family or your Read More

Sneak Peek: Enterprise Software 2013


The following forces and information technology (IT) trends will continue to shape 2013: 1. Cloud Computing While cloud computing is becoming mainstream, hybrid cloud–on-premises configurations (a.k.a., “software plus services” and “connected services”) remains the reality for cloud integration and federated cross-cloud security issues. Organizations are increasingly looking to hybrid cloud

fsm 8800  into field service management (FSM), or as QAD has its autonomous transportation/shipping division in Precision Software). Read More

Field Service Management (FSM)


Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system.

fsm 8800  relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it Read More

Astea International Inc.


Founded in 1979, Astea is a publicly traded company with offices in North America, Europe, Asia, and the Middle East. Astea’s field service management (FSM) solution integrates functionality for call centers, depots, field activity, sales, and office personnel in the same suite. The solution can deal with dynamic schedules that take into account unexpected events such as sick days, delays, high-priority calls, etc. Astea’s solution is utilized in banking controls and instrumentation, fire and security, gaming and leisure, heating, ventilation, and air conditioning (HVAC), imaging, information, technology, manufacturing, medical devices, retail, and telecommunications.

fsm 8800  Astea’s field service management (FSM) solution integrates functionality for call centers, depots, field activity, sales, and office personnel in the same suite. The solution can deal with dynamic schedules that take into account unexpected events such as sick days, delays, high-priority calls, etc. Astea’s solution is utilized in banking controls and instrumentation, fire and security, gaming and leisure, heating, ventilation, and air conditioning (HVAC), imaging, information, technology, Read More

ETAdirect—An Enterprise-Class Solution in the Cloud


ETAdirect, TOA’s flagship enterprise offering, is capable of handling transactions from tens of thousands of field technicians working for the same company, and it appears to be one of the few options on the market for buyers with such high-volume traffic. Read about the vendor’s strategy and get a product overview in this report from TEC research analyst Raluca Druta.

fsm 8800  ETAdirect, ETAdirect Professional, ETAdirect Enterprise solution, TOA Technologies, SaaS field service solution, field service management, FSM, time-based routing Read More

FinancialForce.com Assuring the CFO’s Trust


Last week, FinancialForce.com, the cloud applications company formed as a joint venture between UNIT4 and salesforce.com, announced the availability of trust.financialforce.com, a resource for customers that describes the control processes, security, application quality, and platform monitoring environment that underpin all FinancialForce.com cloud business applications. Built on the Salesforce

fsm 8800  cloud financial management system (FSM) solutions, as compared with other apps that are more regularly deployed in the cloud, such as for human capital management (HCM) and customer relationship management (CRM). Will this higher trust change the long-ingrained “data hoarding” culture and attitudes of financial executives? TEC   Article (May 2012):  Assessing FinancialForce.com’s Early Years TEC Report (January 2013):  UNIT4 Gearing Up for “Game-Changers” in 2013 Read More

Six Essential Considerations When Choosing a Field Service Software Solution


There are numerous CRM, call center, help desk and ERP solutions available that can help companies control and manage their call center and customer support activities more effectively. However, field service requirements are much more complex and diverse than call center and customer support functions. Therefore, it is essential that companies considering software for field service evaluate, select, and deploy software designed specifically for field service. If you're in the process of evaluating field service software, be sure that both the solution and the vendor selected conform with each of the six criteria described in this white paper.

fsm 8800  IFS field service, field service selection, IFS white paper, field service white paper, IFS FSM Read More

Industry Analysts on Field Service Mobility Trends


P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.

fsm 8800  field service management, field service mobility, FSM, FSM trends Read More

Descartes Systems Group: Small Company With Large Ambition


In the increasingly competitive supply chain management marketplace, corporations either advance or are trodden underfoot. Descartes' acquisitions over the last few years demonstrate that its management is committed to establishing a dominant position in the Internet fulfillment and collaboration software market. In spite of recent losses, Descartes has the potential to pose serious competition for other vendors in the e-fulfillment market, such as SAP, i2, and Oracle. Success will depend primarily on Descartes ability to put its bold vision to work.

fsm 8800  (DSD), field service management (FSM), logistics (LOG), and home delivery services (HOME). In cases where customers require specialized functionality, DeliveryNet's common development architecture, e-Frame, acquired from Calixon, is available as a standalone platform for building custom solutions. In its revised niche, Descartes faces competitors such as Roadnet, Bakerstreet, and CAPS Logistics (Baan), although many of its applications overlap its former SCE area. Vendor Strengths Product functionality: Read More

DSL Ltd. Selects IFS for Service Management


DSL Ltd., a Canadian commercial food service and restaurant equipment distributor and service provider has chosen IFS Field Service Management and IFS Mobile Workforce Management, components of IFS’ Enterprise Service Management offering to enhance its service business, increase inventory availability while reducing expenses, and optimize customer equipment maintenance.

fsm 8800  helped it beat an FSM market leader in this deal. This is certainly an important win for IFS’ FSM business, still fledgling in comparison to its well-oiled ERP and enterprise asset management (EAM) counterparts. Read More

Top 10 Reasons to Take Your Field Service to the Cloud


Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus on what’s important: making customers happy. Here are 10 reasons why they have made the switch and why you need to take your field service organization to the cloud . . . or get left behind. Download the white paper and find out.

fsm 8800  field service cloud-based solution,cloud FSM solution,FSM cloud solution,cloud-based field service management soilution,cloud-based FSM solution,moving FSM to cloud,ServiceMax Read More

Decisions, Decisions: Key Issues to Consider in Selecting a Field Service Management Solution


Every company offering field service management and automation solutions will impress you with a long checklist of features: schedule boards, dispatching and routing, work order management, automatic billing, and more. How do you compare products and find the differences that should determine your choice? Download this white paper and read up on some of the key issues to explore as you compare products and providers.

fsm 8800  field service management system purchase,choosing an FSM solution,FSM solution purchase,selecting FSM solution,FSM solution selection,key issues in FSM solution selection,automated routing,FieldOne Read More

Sky


Sky, FieldOne's field service solution, supports interactive scheduling with optimization capabilities, resource and route planning, work order management, mobile task management, and reporting. The Sky routing module is an advanced, automated resource-routing engine (for agents and equipment). It provides automated dispatch, optimized routes and real directions, skill-based team assignment, and workload balancing. FieldOne supports any industry with a field service component.

fsm 8800  Field Service Management ,FSM Read More