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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 fsm bank


KronosWorks 2013: The World's Leading Workforce Information Exchange
This year’s Kronos user conference took place in Orlando, Florida, and confirmed that Kronos remains a very competitive vendor in the workforce management (WFM)

fsm bank  its capabilities in the FSM sector. In addition, given its white spaces in project-based WFM, Kronos might also want to look at, say, Upland/Tenrox. The second day of the conference saw an open Q&A session with Aron Ain that was intended mainly for customers. Ain showed his appreciation to Kronos’ clients and responded candidly to questions regarding pricing, licensing, and so on. What I liked was his emphasis on how Kronos is a responsible company toward its employees—whom the company surveys constan

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » fsm bank

Navigating Between Service Management Scylla & Charybdis - Part 2


Part 1 of this series analyzed the phenomenon of the rise of the service economy: the increasing importance of the service sector in industrialized economies. Especially in a sluggish market, service delivered after the initial sale of a product is what can truly differentiate competitors. In fact, after-sale service is quite difficult to replicate. Thus, while durable (hard

fsm bank  ClickSoftware’s  field service management (FSM)  product is used by 5,200 agents/technicians visiting 1.9 million homes per year to perform deliveries, installations, and repairs to computers and appliances. The mind-boggling task of scheduling that many field resources hints at the complexity of service provision. The final part of this blog series will go beyond the service economy opportunity to analyze why achieving consistently high  customer service  is not an easy feat, (and thus the Scylla Read More

Credit Accounting Firm with E-procurement Initiative


Top accountant and auditor PricewaterhouseCoopers creates an E-purchasing marketplace and portal.

fsm bank  Accounting Firm with E-procurement Initiative Event Summary As a $17 billion company, privately held PricewaterhouseCoopers has tremendous leverage when it goes to the marketplace to make purchases. Now the company is offering to share that leverage by creating a purchasing consortium. Its new e.conomy marketplace will offer members the ability to purchase products, services, travel and software. It will also cover best practices, contract negotiation, and other content areas. The marketplace was Read More

Financial and Management Accounting with SAP for Banking


Recent changes in accounting standards and compliance, along with greater emphasis on managing risk and value, have introduced new key measures of bank performance and made it more important to coordinate the internal and external reporting of financials and risk. To meet these challenges, banks must do their utmost to more fully integrate their accounting data and processes.

fsm bank  and Management Accounting with SAP for Banking Recent changes in accounting standards and compliance, along with greater emphasis on managing risk and value, have introduced new key measures of bank performance and made it more important to coordinate the internal and external reporting of financials and risk. To meet these challenges, banks must do their utmost to more fully integrate their accounting data and processes. Read More

ViryaNet G4 Field Service Management Certification Report


ViryaNet G4 is now TEC certified in the field service management (FSM) solution space. The sophisticated best-of-breed FSM solution has been designed for medium and large service organizations. Optimizing day-to-day activities and operations for service organizations for improved business performance is at the core of ViryaNet’s market approach. Download the ViryaNet G4 certification report now for product analysis, comparison with the average field service management solution, and in-depth analyst commentary.

fsm bank  space. The sophisticated best-of-breed FSM solution has been designed for medium and large service organizations. Optimizing day-to-day activities and operations for service organizations for improved business performance is at the core of ViryaNet’s market approach. Download the ViryaNet G4 certification report now for product analysis, comparison with the average field service management solution, and in-depth analyst commentary. Read More

Security Snafu at NetBank


Online internet bank NetBank suffered an embarrassing security exposure late last week when a customer discovered he had access to more funds and information than his own.

fsm bank  Snafu at NetBank Event Summary NetBank (Nasdaq: NTBK ), an Atlanta based internet bank, suffered a major credibility blow last week when a customer named Mahesh Rao reported that he had been inadvertently given access to another customer's account, transaction history, social security number, and funds. Rao had to call NetBank five times before the problem was resolved. According to Tom Cable, Chief Technology Officer of NetBank, the problem occurred due to human error. NetBank is an FDIC insured Read More

Vertical Solutions Inc.-All About Field Service: Part One


Field service management (FSM) is a growing enterprise software segment, and while it may not be a new software market, it is quickly increasing in value and relevance globally. The manufacturing industry has always been an active user of FSM software solutions, but as companies reinvigorate their post-sales support strategies, one can see continued growth in this market segment. Companies are

fsm bank  an active user of FSM software solutions, but as companies reinvigorate their post-sales support strategies, one can see continued growth in this market segment. Companies are recognizing that post-sales service is a profit generator and revenue driver, and are increasingly interested in automating mobile workforce processes and streamlining workflows. To cater to this market, privately-held Cincinnati-based Vertical Solutions, Inc. (VSI) , founded in 1986, develops, implements, and supports Read More

IFS Field Service Management: Field Service Management (FSM) Competitor Analysis Report




fsm bank  Management: Field Service Management (FSM) Competitor Analysis Report Read More

IFS Wins in Field Service Management


While it may not be surprising that IFS has lately had a streak of enterprise resource planning (ERP) and enterprise asset management (EAM) wins in its traditional asset-intensive industries, it is interesting to note that some recent wins and expanded project footprints are in the realm of field service management (FSM). IFS has tackled this attractive software category via the recent

fsm bank  operational processes. The distributor’s FSM footprint is being expanded through the of IFS mobile technology on handheld devices to further reduce cost and improve customer service. And WP Beverages now has inventory analytics so the company can, over time, redefine what those mobile stock levels ought to be. Last but not least, IFS has automated integration to Pepsi Cola North America for supporting national accounts, and also has automated the product configuration and site preparation process. Read More

How Retail Partners and Mobility Can Help Deliver Value to Bank Customers


Banks are facing high levels of scrutiny from their customers and find themselves under great pressure to create value, win back lost customers, and maintain existing relationships as well as lower customer attrition levels. Three seemingly disparate trends—need for savings, growth in mobile usage and advent of coupon aggregators—together offer banks a way to create a sticky service. This paper discusses the idea of banks partnering with retailers to leverage their superior customer understanding to provide mobile coupons to their customers.

fsm bank  Retail Partners and Mobility Can Help Deliver Value to Bank Customers Banks are facing high levels of scrutiny from their customers and find themselves under great pressure to create value, win back lost customers, and maintain existing relationships as well as lower customer attrition levels. Three seemingly disparate trends—need for savings, growth in mobile usage and advent of coupon aggregators—together offer banks a way to create a sticky service. This paper discusses the idea of banks Read More

We Shall Be Giant


Oracle and Citigroup bank on integrating B2B exchange and financial services. Will Bailey Building and Loan Association get into the act?

fsm bank  Shall Be Giant We Shall Be Giant D. Geller - November 27, 2000 Event Summary Oracle Corp. (NASDAQ: ORCL) has followed the lead of Ariba and Commerce One in tying its B2B future to a large financial institution. Citigroup (NYSE: C) has agreed to use Oracle's technology for its internal procurement and to market Oracle's exchange services worldwide through a co-branded web site. Citibank has the potential to bring the message about the partnership to 100 million customers. The message will surely paint a Read More

Field Service Management (FSM) RFI/RFP Template


Customer Engagement Management, Contract and Warranty Management, Work Order Management, Inventory, Logistics, and Parts Planning, Workforce Forecasting and Planning, Scheduling and Routing, Integration, and Analytics &Reporting and Technical Functionality

fsm bank  Service Management (FSM) RFI/RFP Template The Field Service Management (FSM) RFI/RFP Template lists and describes 1096 features and functions found in Field Service Management (FSM) software solutions. This Field Service Management (FSM) Template can help you save time, control costs, and communicate clearly with vendors at nearly every stage of your Field Service Management (FSM) software selection projects. Features and functions included in this Field Service Management (FSM) Template: Customer Read More

BroadVision and Bank of America Erect Enterprise as Portal Purveyors


BroadVision and Bank of America will create a new company to develop customized corporate portals. Hewlett-Packard and Amadeus will provide products and services to the new company and be its second and third customers.

fsm bank  and Bank of America Erect Enterprise as Portal Purveyors BroadVision and Bank of America Erect Enterprise as Portal Purveyors D. Geller - June 16, 2000 Event Summary BroadVision and Bank of America announced that they will create a new company to build ASP-delivered corporate portals. A corporate portal provides a company's employees with access to corporate information and to a variety of employee self-service applications (also known as business-to-employee or B2E applications). The new Read More

TEC Industry Watch: Enterprise Software News for the Week of August 13, 2012


SOFTWARE SELECTIONSSwiss investment bank UBS selects cloud-based Oracle’s Fusion Human Capital ManagementIndustry tags: Finance and Banking "With extensive worldwide operations, UBS provides its clients with wealth management, asset management, and investment and (in Switzerland) retail banking. A cloud-based HCM solution indeed can be a good option, technically. Traditionally there have been

fsm bank  Industry Watch: Enterprise Software News for the Week of August 13, 2012 SOFTWARE SELECTIONS Swiss investment bank UBS selects cloud-based Oracle’s Fusion Human Capital Management Industry tags: Finance and Banking With extensive worldwide operations, UBS provides its clients with wealth management, asset management, and investment and (in Switzerland) retail banking. A cloud-based HCM solution indeed can be a good option, technically. Traditionally there have been concerns revolving around security Read More