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Telefónica Selects TOA Technologies as a Global FSM Solution
As part of its recent major global IT transformation, Telefónica has selected TOA Technologies as its global field service management (FSM) solution provider

fsm board  Telefónica wanted a global FSM solution it could use to ensure a consistent customer experience across the board. Cloud is no longer a risk - it's rather an advantage : Initially, Telefónica was reportedly looking for an on-premises WFM solution with an option for software as a service (SaaS). Mid-way through the selection process, Telefónica changed this to be a preference for SaaS - it recognized its ability to scale quickly. Currently, the first country to deploy, Brazil, is already on pace to Read More
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » fsm board


Vertical Solutions Inc.-All About Field Service: Part One
Field service management (FSM) is a growing enterprise software segment, and while it may not be a new software market, it is quickly increasing in value and

fsm board  – VSI’s Functional Fit FSM Data is Big Data Anyway VSI has had to field many questions around big data and what it actually means for field service. Indeed, what is the difference between “data” and “big data” in FSM? For example, VSI has a global manufacturing client that uses its solution in the following control divisions: drives, instrumentation, control systems, analytics, substation automation, power technologies, and more. The company has seven hub countries across these divisions that Read More
Free Online FSM Software Comparisons Now Available
TEC is pleased to announce that you can now compare field service management (FSM) solutions head-to-head using TEC Advisor—our free online software evaluation

fsm board  Online FSM Software Comparisons Now Available TEC is pleased to announce that you can now compare field service management (FSM) solutions head-to-head using TEC Advisor—our free online software evaluation and selection tool. FSM solutions provide planning and scheduling, work order management, customer engagement management, and other essential functionality for companies with highly mobile, customer-facing workforces. You can currently compare five leading FSM vendors, including ServicePower Read More
IFS Field Service Management Certification Report
IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM

fsm board  of field service management (FSM) solutions in the Customer Relationship Management (CRM) and Enterprise Research Planning (ERP) Evaluation Centers. The IFS Field Service Management solution intertwines service management, dynamic scheduling, and mobile capabilities. It is an ideal fit for organizations that require a combination of service jobs such as installation, quick break-fix jobs, some preventive maintenance, and other similarly fast-paced jobs. Download the IFS Field Service Management Read More
Spencer Technologies Selects IFS Metrix Service Management
Adding to its ongoing array of wins in the realm of filed service management (FSM), IFS recently announced that Spencer Technologies, a provider of network

fsm board  moving to a best-of-breed FSM solution made sense. Reportedly, IFS Metrix won this deal over Astea International . Spencer Technologies believes that this FSM investment will help it on following two levels: The IFS Mobile platform should help its technicians automate remote tasks and be more responsive to emerging customer needs. IFS Metrix Service Management should allow the company to configure its workflow to streamline project management by automating processes that in the past would have required Read More
Comarch Field Service Management
Comarch Field Service Management (FSM) system is a complete solution for scheduling, staffing, managing, and supporting workforce in the field. Efficiency is

fsm board  unique business model. Comarch FSM helps take service management to the next level through the following: System comprehensiveness (schedules, work time, skills, resources, spare parts, orders, and service level agreement [SLA] information—all in one single system) Automated tasks-resources matching based on technician calendar availability, skills, location, etc. Utilization of supporting mobile technologies, global positioning system (GPS), and geographical information systems (GISs) Service-oriented Read More
ServiceMax Field Service Management Certification Report
ServiceMax is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer

fsm board  ServiceMax has developed its FSM solution as a comprehensive, end-to-end suite. Download the ServiceMax certification report now for product analysis and in-depth analyst commentary. Read More
Geac Gets Its Commonsense Share Of Consolidation, With Revolving Door CEOs No Less
By continuing to achieve stable financial performance and leverage customer requirements to deliver new product enhancements, as well as undertake palatable

fsm board  Gets Its Commonsense Share Of Consolidation, With Revolving Door CEOs No Less Geac Gets Its Commonsense Share Of Consolidation, With Revolving Door CEOs No Less P.J. Jakovljevic - August 12, 2003 Event Summary During the last few years, Geac Computer Corporation Limited (TSX: GAC), a large Canadian supplier of enterprise management software has had a roller coaster ride. It started with a rampant acquisition stint during the 1990s (see Geac Computer Corporation: Mastering Growth by Acquisitions ), Read More
Data Security, Governance, and Privacy
To meet regulatory requirements such as the US Sarbanes-Oxley Act (SOX), IT managers are now receiving the board-level visibility and budgets required to

fsm board   Read More
Sky Field Service Management Certification Report
Sky by FieldOne is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer

fsm board  differentiates Sky from other FSM products is that it is not a proprietary solution and therefore it allows clients who have expertise in Microsoft Dynamics XRM platform to customize the product themselves without going back to the vendor. Download the Sky certification report now for product analysis and in-depth analyst commentary. Read More
SAP Lowers Revenue Expectations
Business applications vendor PeopleSoft took aim at the customer relationship management (CRM) market on October 11 as it announced plans to buy Vantive, a

fsm board  Lowers Revenue Expectations Event Summary Enterprise resource planning vendor SAP announced on October 13 that it anticipates its 1999 revenues to be lower than initially expected. Following an analysis of third-quarter results, to be announced next week, SAP's board of directors said it abandoned expectations of a 20% to 25% increase in revenue and improved pretax profit margin of up to 1 percentage point. SAP's board said it is still hopeful the company can achieve revenue growth of between 15% and Read More
Vertical Solutions Inc.-All About Field Service: Part Two
In a blog post last week, I talked about Vertical Solutions’ (VSI) offerings for field service management (FSM), including the company’s customer profile

fsm board  organizations using the native FSM module of their ERP solution simply because the boxes next to FSM functionality are ticked off; many of these deployments simply are not working. There’s a disjoint between the executives who sign off on an ERP solution and the directors and managers who actually have to run post-sales service divisions or organizations. These directors know that strategic service initiatives take more than capturing data fields on the screen with simple email messages that shoot out Read More
The 'Joy' Of Enterprise Systems Implementations Part 1: Inexorable Statistics
We take the liberty to expand further on the findings of a report, which was recently released by a renowned research organization, and which pinpoints

fsm board  'Joy' Of Enterprise Systems Implementations Part 1: Inexorable Statistics The 'Joy' Of Enterprise Systems Implementations Part 1: Inexorable Statistics P.J. Jakovljevic - July 8, 2002 Executive Summary What has long been a general feeling based on rumors, news headlines and some casual survey reports hidden within analyst houses' vaults and largely inaccessible to mass audience owing to exorbitant subscription fees, has recently been confirmed in a more tangible manner. Namely, many major companies are Read More
BOARD Certifies Its Unique Business Intelligence/Business Performance Application with TEC
BOARD International provides a unique application, comprising an original mix of business intelligence, business analytics, and enterprise performance

fsm board  Certifies Its Unique Business Intelligence/Business Performance Application with TEC BOARD International, a private Swiss-based enterprise software company, provides a unique application to the market. The BOARD Management Intelligence Toolkit comprises an original mix of business intelligence (BI), business analytics (BA), and enterprise performance management (EPM) capabilities—all within the reach of single interface or platform. The aim is to provide a single integrated solution that offers Read More

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