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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Telefónica Selects TOA Technologies as a Global FSM Solution
As part of its recent major global IT transformation, Telefónica has selected TOA Technologies as its global field service management (FSM) solution provider

fsm board  Telefónica wanted a global FSM solution it could use to ensure a consistent customer experience across the board. Cloud is no longer a risk - it's rather an advantage : Initially, Telefónica was reportedly looking for an on-premises WFM solution with an option for software as a service (SaaS). Mid-way through the selection process, Telefónica changed this to be a preference for SaaS - it recognized its ability to scale quickly. Currently, the first country to deploy, Brazil, is already on pace to

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » fsm board

Vertical Solutions Inc.-All About Field Service: Part One


Field service management (FSM) is a growing enterprise software segment, and while it may not be a new software market, it is quickly increasing in value and relevance globally. The manufacturing industry has always been an active user of FSM software solutions, but as companies reinvigorate their post-sales support strategies, one can see continued growth in this market segment. Companies are

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Vertical Solutions Inc.-All About Field Service: Part Two


In a blog post last week, I talked about Vertical Solutions’ (VSI) offerings for field service management (FSM), including the company’s customer profile, partners for extending the solution, and VSI’s big data capabilities. To expand on the company’s value prop and positioning, we recently had an in-depth candid discussion with VSI’s executive vice president (EVP) Kris Brannock. Ms. Brannock

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UNIT4 Appoints New CEO, José Duarte


UNIT4, the Netherlands-based ERP company, has announced the appointment of a new chief executive officer (CEO), José Duarte, and plans for the current CEO Chris Ouwinga to move from the corner office to the position of non-executive director and chairman on a new single-tier board governance structure. José Duarte joins UNIT4 after having spent considerable time at SAP, most recently as president

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SAP Lowers Revenue Expectations


Business applications vendor PeopleSoft took aim at the customer relationship management (CRM) market on October 11 as it announced plans to buy Vantive, a maker of CRM software. The stock-for-stock deal, valued at $433 million, gives PeopleSoft a comprehensive electronic-business solution designed to help companies attract, serve, retain, and analyze their customers, a PeopleSoft spokesman said.

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How to Choose a Distribution System


Implementing the proper distribution system can be as important to your bottom line as expanding your warehouse or bringing on new product lines. After all, the right system provides immediate and long-term benefits that can impact your business processes across the board. That’s why it’s important to define business processes and objectives before you start the search for new software.

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Case Study: Cruzeiro Esporte Clube


Formerly just a soccer team but now a large company, Brazil-based Cruzeiro Esporte Clube needed effective administrative management. Cruziero had to choose a new system that would be able to integrate with its legacy systems. The results of the successful integration include business intelligence capabilities that allow a flow of information between the team and the board of director—and a reduction of costs. Learn more.

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Technology Evaluation Centers (TEC) Research Shows Efficient Field Service Management (FSM) Pivotal in the Age of the Customer


In today’s market, everything starts and ends with the customer. From this perspective, the service sector must ensure fluidity in its operations to guarantee positive customer experience. Because of this shift in focus from product to customer, field service management (FSM) software has seen unprecedented growth in recent years and is expected to continue to develop.

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BOARD International


BOARD International is a global provider of software for improving business results through better decision making. By unifying business intelligence and corporate performance management into a single product, BOARD enables companies to achieve a shared vision of their performance across the entire organization. Since 1994, BOARD has helped organizations improve their business performance in the following application areas:   • Reporting and analysis • Budgeting, planning, and forecasting • Profitability modelling and optimization • Simulation and what-if analysis • Scorecarding and strategy management • Financial consolidation   Headquartered in Switzerland, BOARD International has branches in the USA, U.K., Benelux, Germany, France, Italy, Spain, UAE, Singapore, Australia, India, Japan, Hong Kong, Argentina, and Mexico, and a worldwide network of distributors and certified partners. 

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ServiceMax Field Service Management Is Now a TEC Certified Solution


ServiceMax has become part of Technology Evaluation Centers’ (TEC’s) group of certified field service management (FSM) applications, and is now available for online evaluation in comparison with other FSM software solutions in TEC’s Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM)Evaluation Centers. Within the next few weeks, the ServiceMax Certification

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Geac Gets Its Commonsense Share Of Consolidation, With Revolving Door CEOs No Less


By continuing to achieve stable financial performance and leverage customer requirements to deliver new product enhancements, as well as undertake palatable acquisitions such as Comshare, Geac might well overcome a lingering general feeling that it missed its opportunity to be a top-notch applications vendor. Still, losing five CEOs within five years may sound disconcerting to some, although Geac might contest that.

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