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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 fsm bridge


Field Service Management (FSM) Software Evaluation Report
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the

fsm bridge  relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » fsm bridge

DTR Industries Selects IFS Applications


While many might have been aware of IFS’ prowess in asset and project intensive industries as well as in field service management (FSM) of late, many might not be aware of the fact that the automotive industry is one of IFS’ targeted markets. IFS’ Automotive solution provides the tools for managing the interaction between automotive dealers, original equipment manufacturers (OEMs), suppliers, and

fsm bridge  in  field service management (FSM) of late , many might not be aware of the fact that the automotive industry is one of IFS’ targeted markets. IFS’ Automotive solution provides the tools for managing the interaction between automotive dealers, original equipment manufacturers (OEMs), suppliers, and subcontractors in networks of varying complexity. IFS’ automotive customers include Volvo, BMW, Scania, Linamar, Borgstena, HUF Hülsbeck & Fürst, Toyota , and Finnveden Group . Most recently, DTR Read More

TOA Technologies Raises Significant New Funds to Expand FSM Space


TOA Technologies has recently raised $66 million [USD] from Technology Crossover Ventures (TCV) to continue to expand and execute on its vision for better field service management (FSM) globally. This announcement is important, as this is the largest single funding round in FSM software to date. FSM is a growing software market, and this news shows that it is quickly increasing in value and

fsm bridge  New Funds to Expand FSM Space TOA Technologies has  recently raised $66 million [USD] from Technology Crossover Ventures (TCV) to continue to expand  and execute on its vision for better field service management (FSM) globally. This announcement is important, as this is the largest single funding round in FSM software to date. FSM is a growing software market, and this news shows that it is quickly increasing in value and relevance globally. Field service has become a strategic component of every Read More

Electric Utilities in Need of Software Vendors' Leadership!!!


Over the past couple of years, the electric utility industry has changed in terms of the different software solutions available. The old approach to addressing this industry’s needs was the “best-of-breed” approach, meaning that software vendors were creating solutions addressed to only one group or business unit within the company doing one specific task. Generation, Transmission, and

fsm bridge  Utilities in Need of Software Vendors' Leadership!!! Over the past couple of years, the electric utility industry has changed in terms of the different software solutions available. The old approach to addressing this industry’s needs was the “best-of-breed” approach, meaning that software vendors were creating solutions addressed to only one group or business unit within the company doing one specific task. Generation, Transmission, and Distribution all had their own specific software Read More

ServiceMax Field Service Management Is Now a TEC Certified Solution


ServiceMax has become part of Technology Evaluation Centers’ (TEC’s) group of certified field service management (FSM) applications, and is now available for online evaluation in comparison with other FSM software solutions in TEC’s Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM)Evaluation Centers. Within the next few weeks, the ServiceMax Certification

fsm bridge  in comparison with other FSM software solutions in  TEC’s Enterprise Resource Planning (ERP)  and  Customer Relationship Management (CRM) Evaluation Centers. Within the next few weeks, the ServiceMax Certification Report will be available for download on the  TEC Certification Reports page . The report will portray the product’s main FSM capabilities, in light of TEC’s FSM software research model structure. This blog post offers a brief overview of the supported principal features and functions Read More

10 Steps to Justifying a Learning Management System for Your Partner and Supplier Training


Consistency is a common challenge for partner and supplier managers across industries and around the world. How can companies instill common messaging, brand-identity, and quality practices across this extended enterprise? A learning management system (LMS), as part of a knowledge management strategy, can help bridge this gap. Find out how LMS can help you cut training costs and ensure partner compliance in ten steps.

fsm bridge  Steps to Justifying a Learning Management System for Your Partner and Supplier Training Consistency is a common challenge for partner and supplier managers across industries and around the world. How can companies instill common messaging, brand-identity, and quality practices across this extended enterprise? A learning management system (LMS), as part of a knowledge management strategy, can help bridge this gap. Find out how LMS can help you cut training costs and ensure partner compliance in ten Read More

TEC Industry Watch: Enterprise Software News for the Week of June 4, 2012


*************************************************** SOFTWARE SELECTIONS ***************************************************UNC Charlotte selects BRG and Syclo Industry tags: public sector, education, facilities management "SAP’s recent acquisition of Syclo reportedly did not play a role in the selection of Syclo or BRG for this project. UNCC was an ARCHIBUS IWMS customer that already knew BRG as

fsm bridge  tags: field service management (FSM), utilities, industrial equipment, A&D This acquisition fits well with IFS's previous acquisition of 360 Scheduling. In fact, 360 Scheduling was already a partner of Metrix when IFS acquired it in late 2010. 360 Scheduling is the engine that enables workforce optimization to any service and asset management solution. IFS continues to sell 360 Scheduling as a standalone solution to companies that need to optimize the scheduling of their workforce but already have Read More

Astea International Inc.


Founded in 1979, Astea is a publicly traded company with offices in North America, Europe, Asia, and the Middle East. Astea’s field service management (FSM) solution integrates functionality for call centers, depots, field activity, sales, and office personnel in the same suite. The solution can deal with dynamic schedules that take into account unexpected events such as sick days, delays, high-priority calls, etc. Astea’s solution is utilized in banking controls and instrumentation, fire and security, gaming and leisure, heating, ventilation, and air conditioning (HVAC), imaging, information, technology, manufacturing, medical devices, retail, and telecommunications.

fsm bridge  Astea’s field service management (FSM) solution integrates functionality for call centers, depots, field activity, sales, and office personnel in the same suite. The solution can deal with dynamic schedules that take into account unexpected events such as sick days, delays, high-priority calls, etc. Astea’s solution is utilized in banking controls and instrumentation, fire and security, gaming and leisure, heating, ventilation, and air conditioning (HVAC), imaging, information, technology, Read More

Yellowfin Launches Version 5.1 of Yellowfin BI Software


Last Friday, Yellowfin launched version 5.1 of its BI product, reinforcing core product functionality (e.g., improving metadata management) as well as expanding functionality related to new technology trends such as social media and mobile technologies. With this release, the Australian company intends to reinforce its position in the BI market and provide its customers with improved BI features.

fsm bridge  Launches Version 5.1 of Yellowfin BI Software Last Friday, Yellowfin launched version 5.1 of its BI product, reinforcing core product functionality (e.g., improving metadata management) as well as expanding functionality related to new technology trends such as social media and mobile technologies. With this release, the Australian company intends to reinforce its position in the BI market and provide its customers with improved BI features. In a press release, Yellowfin’s CEO Glen Rabie mention Read More

Technology Evaluation Centers’ Latest Buyer’s Guide Highlights Mobile Business Intelligence (BI) Solutions


Technology Evaluation Centers (TEC) has launched its first buyer’s guide of 2014, on Mobile BI solutions. According to TEC senior BI analyst Jorge Garcia, “Mobility is becoming a key component of every organization’s plan for modernizing its business, both at the level of individual workers and for the organization as a whole.”

fsm bridge  Evaluation Centers’ Latest Buyer’s Guide Highlights Mobile Business Intelligence (BI) Solutions Montreal, Canada (February 21, 2014) — Technology Evaluation Centers (TEC) has launched its first buyer’s guide of 2014, on Mobile BI solutions. Once considered a nice-to-have, mobility is now standard in most BI applications from many of the traditional BI software providers and there are even new offerings emerging that provide BI functions solely for mobile platforms. According to TEC Read More

Requirements Definition For Package Implementations


How do you go about defining the requirements of large package systems, particularly those with the all-encompassing scope of ERP, EAM, and CRM software, and still satisfy the needs to the project team, the user community, and executive management? It’s a balancing act rivaling the circus performer trying to keep all of the plates spinning at once. While it is difficult to say one aspect of a project plan is more important than another, accurately and completely defining the needs to be fulfilled by the software is critical to the overall success of the implementation and the longevity of software. This article outlines a logical process for defining the requirements and keeping the plates spinning.

fsm bridge  Definition For Package Implementations Premise Defining the requirements of software is where a company sets the expectations of the software and specifies how it is to function in specific circumstances. This should not be the initial attempt at this process. As part of the package selection process, the broad specifications of the software should have already been defined and used to evaluate and ensure that the selected software is the best fit for your company. In the requirements Read More

ClickSoftware Gets More Cloud, Mobility, and SMB Clout via Xora


ClickSoftware Technologies, a provider of automated mobile workforce management and optimization solutions for the service industry, recently announced a definitive agreement to acquire Xora, Inc., a cloud-based provider of mobile workforce management (WFM). Xora, based in Mountain View, California, provides software-as-a-service (SaaS) solutions for companies whose success depends on the productivity and efficiency of “always mobile” workers.

fsm bridge  cloud field service management (FSM) competitors such as TOA Technologies, ServiceMax, IFS Metrix, ViryaNet , and others. Read More

FinancialForce.com Assuring the CFO’s Trust


Last week, FinancialForce.com, the cloud applications company formed as a joint venture between UNIT4 and salesforce.com, announced the availability of trust.financialforce.com, a resource for customers that describes the control processes, security, application quality, and platform monitoring environment that underpin all FinancialForce.com cloud business applications. Built on the Salesforce

fsm bridge  cloud financial management system (FSM) solutions, as compared with other apps that are more regularly deployed in the cloud, such as for human capital management (HCM) and customer relationship management (CRM). Will this higher trust change the long-ingrained “data hoarding” culture and attitudes of financial executives? TEC   Article (May 2012):  Assessing FinancialForce.com’s Early Years TEC Report (January 2013):  UNIT4 Gearing Up for “Game-Changers” in 2013 Read More

How to Roll Out an MRO System for Airlines without Making Your SCM Problems Even Worse


When it comes to complex software implementations, some industries have it tougher than others. For instance, an airline company implementing a maintenance, repair, and overhaul (MRO) platform has almost no margin for error. Read this article for TEC analyst Phil Reney's recommendations on the best way of rolling out an MRO platform without completely trashing your supply chain.

fsm bridge  to Roll Out an MRO System for Airlines without Making Your SCM Problems Even Worse When it comes to complex software implementations, some industries have it tougher than others. For instance, an airline company implementing a maintenance, repair, and overhaul (MRO) platform has almost no margin for error. To put things in perspective, I’m not referring to small airlines operating a daytime schedule with a few planes. I’m talking about large operators with multiple fleets of aircraft, Read More

What’s Your Reason for Not Using SaaS PLM?


Without a doubt, software-as-a-service (SaaS) as a software delivery model has become a hot topic in the enterprise software field and has gained some noticeable shares in sectors such as customer relationship management (CRM). On the other hand, the product lifecycle management (PLM) industry has seen increasing awareness of SaaS. Oleg Shilovitsky, t

fsm bridge  Your Reason for Not Using SaaS PLM? Without a doubt, software-as-a-service (SaaS) as a software delivery model has become a hot topic in the enterprise software field and has gained some noticeable shares in sectors such as customer relationship management (CRM). On the other hand, the product lifecycle management (PLM) industry has seen increasing awareness of SaaS. Oleg Shilovitsky, t he most active PLM blogger, has talked about SaaS and cloud computing in some of his recent blog posts on Daily Read More