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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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TEC Industry Watch: Enterprise Software News for the Week of April 30th, 2012
SOFTWARE SELECTIONS @ DEPLOYMENTSEuropean manufacturer of construction chemicals selects IFS ApplicationsIndustry tags: Process manufacturing, mining

fsm cafe menu  EAM, field service management (FSM), asset-intensive industries This is a mutually beneficial alliance. Infor10 EAM Enterprise has basic service workforce scheduling capabilities, but this deal is aimed at much larger field service workforces, where Click Schedule excels. Look for possible deals with Infor10 ERP products. ClickSoftware has long had a similar endorsement by SAP, where some ClickSoftware products have been on SAP's price list. The vendor also has a deep relationship with IBM Maximo. While

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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SolidWorks and IQMS Partner Tightly


IQMS is an enterprise resource planning (ERP) and manufacturing execution systems (MES) vendor that tries to deliver as much native functionality as possible. But computer-aided design (CAD) and product data management (PDM) are highly specialist capabilities. To that end, IQMS has just released its SolidWorks PDM add-in. With more than two million license on the market, SolidWorks is an

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E-mail Encryption: Protecting Data in Transit


Secure Mail is a plug-in that integrates into Microsoft Outlook. The main functions of Secure Mail are provided in the toolbar or the menu. It’s possible to pre-assign various setup options before the software is rolled out, which can be locked so that the user can no longer change the default settings. Learn more about the main properties of Secure Mail and get an overview of the possible configurations the product offers.

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Comarch Field Service Management


Comarch Field Service Management (FSM) system is a complete solution for scheduling, staffing, managing, and supporting workforce in the field. Efficiency is achieved by selecting the most suitable resources for each task, as well as accounting for scheduling issues. The decision is made taking into consideration modifiable and adjustable ratings, according to a company’s unique business model. Comarch FSM helps take service management to the next level through the following: System comprehensiveness (schedules, work time, skills, resources, spare parts, orders, and service level agreement [SLA] information—all in one single system) Automated tasks-resources matching based on technician calendar availability, skills, location, etc. Utilization of supporting mobile technologies, global positioning system (GPS), and geographical information systems (GISs) Service-oriented architecture (SOA) enabling effortless integration with third-party systems  

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FieldOne Sky Is Now a TEC Certified Solution in the Field Service Management Family


Technology Evaluation Centers (TEC) is pleased to announce that FieldOne Sky is now part of TEC’s field service management (FSM) certified solutions and available for evaluation online in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers. The FieldOne Sky Certification Report will be available for download on the TEC Certification Reports page

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Astea International Inc.


Founded in 1979, Astea is a publicly traded company with offices in North America, Europe, Asia, and the Middle East. Astea’s field service management (FSM) solution integrates functionality for call centers, depots, field activity, sales, and office personnel in the same suite. The solution can deal with dynamic schedules that take into account unexpected events such as sick days, delays, high-priority calls, etc. Astea’s solution is utilized in banking controls and instrumentation, fire and security, gaming and leisure, heating, ventilation, and air conditioning (HVAC), imaging, information, technology, manufacturing, medical devices, retail, and telecommunications.

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POLL: What Are Your FSM Requirements?


TEC is developing a new market survey report on field service management (FSM), and we would like to hear your thoughts on FSM solutions. Your responses to the following six questions will help us reveal the market trends in the needs of real-world organizations that are automating their field service activities. {democracy:83}{democracy:84}{democracy:85}{democracy:86}{democracy:87

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E = Excellent Value in the ETO Landscape: How Global Shop Solutions Excels for ETO Industry Challenges


The needs of the changing business, economic, and technology landscapes have given organizations that manufacture precision and complex products an added incentive to see how they can manage to contain rising costs, and stay competitive against global competition and market volatility. The findings were quite unlike those experienced by tradiditional discrete manufacturers, since discrete

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VSI Joins Microsoft Dynamics Emerging Partner Program


Vertical Solutions, Inc. (VSI), a provider of field service management (FSM) and customer experience (CX) software solutions, has been selected to participate in the Emerging Partner Program for Microsoft Dynamics. VSI’s spectrum of post-sales services management solutions will complement Microsoft’s suite of enterprise resource planning (ERP) business solutions, including Microsoft Dynamics AX

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VSI Putting Its Service Management Feelers Out


Enterprise resource planning (ERP) solution providers are beginning to recognize that manufacturing companies now view aftermarket service as a strategic initiative. Along these lines, several ERP firms have announced partnerships with Vertical Solutions Inc. (VSI) to extend their solutions for companies to connect back-office and service operations.

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ServiceMax Field Service Management Certification Report


ServiceMax is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers. Certification ensures that ServiceMax has demonstrated ServiceMax's support for specific real-world business processes chosen by TEC analysts, and that TEC analysts have analytically and comparatively reviewed research questionnaire data about ServiceMax against known benchmarks. Since its inception, ServiceMax has developed its FSM solution as a comprehensive, end-to-end suite. Download the ServiceMax certification report now for product analysis and in-depth analyst commentary.

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