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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 fsm capital


Oracle Acquires TOA Technologies for FSM Leadership
Oracle acquires TOA Technologies, a leader of cloud-based field service management (FSM) solutions. How will services companies benefit from this deal? Read P.J

fsm capital  a true cloud, Java-based FSM product that has lately challenged ClickSoftware 's protracted market leadership. The company has a predictive analytics optimization algorithm to recommend a last-minute change recommendation for the field (i.e., what to do now under the circumstances, which team to send from where, how much time they will likely need now, etc.; see figure 1). The flagship product’s name ETAdirect Enterprise accordingly suggests the estimated “Time of Arrival” acronym ( read TEC report

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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TOA Technologies Raises Significant New Funds to Expand FSM Space


TOA Technologies has recently raised $66 million [USD] from Technology Crossover Ventures (TCV) to continue to expand and execute on its vision for better field service management (FSM) globally. This announcement is important, as this is the largest single funding round in FSM software to date. FSM is a growing software market, and this news shows that it is quickly increasing in value and

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FinancialForce.com Assuring the CFO’s Trust


Last week, FinancialForce.com, the cloud applications company formed as a joint venture between UNIT4 and salesforce.com, announced the availability of trust.financialforce.com, a resource for customers that describes the control processes, security, application quality, and platform monitoring environment that underpin all FinancialForce.com cloud business applications. Built on the Salesforce

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Inside Look at the Success of Cloud Field Service Provider ServiceMax-Part 1


TEC’s recent article on IFS’ recent success in the field service management (FSM) market by no means implies that other FSM players are not prospering. Indeed, one of those players is ServiceMax, which is garnering quite a bit of attention in the field service market, and more than doubles its revenues, receivables, pipeline production, and bookings each year. It also provides one of the most

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Descartes Systems Group: Small Company With Large Ambition


In the increasingly competitive supply chain management marketplace, corporations either advance or are trodden underfoot. Descartes' acquisitions over the last few years demonstrate that its management is committed to establishing a dominant position in the Internet fulfillment and collaboration software market. In spite of recent losses, Descartes has the potential to pose serious competition for other vendors in the e-fulfillment market, such as SAP, i2, and Oracle. Success will depend primarily on Descartes ability to put its bold vision to work.

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Human Capital Analytics: The Metrics That Matter


Most organizations are capturing thousands of pieces of data about their employees on a daily basis, but it can be hard to focus on the data that really matters. In this article, TEC research analyst Sherry Fox explores the concept of human capital analytics and pinpoints five key steps for organizations to take to effectively analyze human resources (HR) data and better manage their workforce.

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PCL Constructors Inc. Enable Mobile with Oracle Fusion Human Capital Management


Hear how a leading construction company headquartered in Canada with operations in North America and Australia plans to enable mobile human resources (HR) transactions with Oracle Fusion Human Capital Management.

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New Features from ADP Human Capital Management Solutions


ADP announced during ADP Innovation Day new functionality for its HCM solutions targeting midsize and large enterprises. The new capabilities are available on both the ADP Vantage HCM platform for large organizations and the ADP Workforce Now platform for medium-sized businesses. New features include: multilingual and multicurrency capabilities global data fields using

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