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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Oracle Acquires TOA Technologies for FSM Leadership
Oracle acquires TOA Technologies, a leader of cloud-based field service management (FSM) solutions. How will services companies benefit from this deal? Read P.J

fsm capital  a true cloud, Java-based FSM product that has lately challenged ClickSoftware 's protracted market leadership. The company has a predictive analytics optimization algorithm to recommend a last-minute change recommendation for the field (i.e., what to do now under the circumstances, which team to send from where, how much time they will likely need now, etc.; see figure 1). The flagship product’s name ETAdirect Enterprise accordingly suggests the estimated “Time of Arrival” acronym ( read TEC report

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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TOA Technologies Raises Significant New Funds to Expand FSM Space


TOA Technologies has recently raised $66 million [USD] from Technology Crossover Ventures (TCV) to continue to expand and execute on its vision for better field service management (FSM) globally. This announcement is important, as this is the largest single funding round in FSM software to date. FSM is a growing software market, and this news shows that it is quickly increasing in value and

fsm capital  FSM software to date. FSM is a growing software market, and this news shows that it is quickly increasing in value and relevance globally. Field service has become a strategic component of every service business. As a result, organizations worldwide are rethinking the technology they use to run their mobile operations together with cloud and social technologies. Founded in 1995, TCV is a leading provider of capital to growth-stage technology companies, providing funds to later-stage private and public Read More

FinancialForce.com Assuring the CFO’s Trust


Last week, FinancialForce.com, the cloud applications company formed as a joint venture between UNIT4 and salesforce.com, announced the availability of trust.financialforce.com, a resource for customers that describes the control processes, security, application quality, and platform monitoring environment that underpin all FinancialForce.com cloud business applications. Built on the Salesforce

fsm capital  cloud financial management system (FSM) solutions, as compared with other apps that are more regularly deployed in the cloud, such as for human capital management (HCM) and customer relationship management (CRM). Will this higher trust change the long-ingrained “data hoarding” culture and attitudes of financial executives? TEC   Article (May 2012):  Assessing FinancialForce.com’s Early Years TEC Report (January 2013):  UNIT4 Gearing Up for “Game-Changers” in 2013 Read More

Inside Look at the Success of Cloud Field Service Provider ServiceMax-Part 1


TEC’s recent article on IFS’ recent success in the field service management (FSM) market by no means implies that other FSM players are not prospering. Indeed, one of those players is ServiceMax, which is garnering quite a bit of attention in the field service market, and more than doubles its revenues, receivables, pipeline production, and bookings each year. It also provides one of the most

fsm capital  and TOA Technologies . FSM suite or ERP vendors offering broader capabilities, but that lack sufficient innovation for providing mobile, social, and cloud operability, e.g., SAP , Oracle , PTC , Astea , Ventyx , and IFS .   Figure 1 With its broad suite of cloud-based, collaborative, and mobile field service applications, ServiceMax enables its customers to optimize their operations. For example, with the ServiceMax iPad app, field service reps can quickly provide current status of their appointments Read More

Descartes Systems Group: Small Company With Large Ambition


In the increasingly competitive supply chain management marketplace, corporations either advance or are trodden underfoot. Descartes' acquisitions over the last few years demonstrate that its management is committed to establishing a dominant position in the Internet fulfillment and collaboration software market. In spite of recent losses, Descartes has the potential to pose serious competition for other vendors in the e-fulfillment market, such as SAP, i2, and Oracle. Success will depend primarily on Descartes ability to put its bold vision to work.

fsm capital  (DSD), field service management (FSM), logistics (LOG), and home delivery services (HOME). In cases where customers require specialized functionality, DeliveryNet's common development architecture, e-Frame, acquired from Calixon, is available as a standalone platform for building custom solutions. In its revised niche, Descartes faces competitors such as Roadnet, Bakerstreet, and CAPS Logistics (Baan), although many of its applications overlap its former SCE area. Vendor Strengths Product functionality: Read More

Human Capital Analytics: The Metrics That Matter


Most organizations are capturing thousands of pieces of data about their employees on a daily basis, but it can be hard to focus on the data that really matters. In this article, TEC research analyst Sherry Fox explores the concept of human capital analytics and pinpoints five key steps for organizations to take to effectively analyze human resources (HR) data and better manage their workforce.

fsm capital  Capital Analytics: The Metrics That Matter Most organizations are capturing thousands of pieces of data about their employees on a daily basis. As such, it can be hard to focus on what data really matters. It’s important for a company to define the type of data it should be looking at and the key performance indicators (KPIs) that can help it make better people decisions. What Gets Measured, Gets Managed In order to demonstrate added value to the organization, human resources (HR) executives need Read More

ServiceMax: Field Service Management (FSM) Competitor Analysis Report




fsm capital  Field Service Management (FSM) Competitor Analysis Report Read More

Keystone Improves Capital Expenditure Tracking




fsm capital  Improves Capital Expenditure Tracking Read More

PCL Constructors Inc. Enable Mobile with Oracle Fusion Human Capital Management


Hear how a leading construction company headquartered in Canada with operations in North America and Australia plans to enable mobile human resources (HR) transactions with Oracle Fusion Human Capital Management.

fsm capital  Constructors Inc. Enable Mobile with Oracle Fusion Human Capital Management Read More

New Features from ADP Human Capital Management Solutions


ADP announced during ADP Innovation Day new functionality for its HCM solutions targeting midsize and large enterprises. The new capabilities are available on both the ADP Vantage HCM platform for large organizations and the ADP Workforce Now platform for medium-sized businesses. New features include: multilingual and multicurrency capabilities global data fields using

fsm capital  Features from ADP Human Capital Management Solutions ADP announced during ADP Innovation Day  new functionality for its HCM solutions  targeting midsize and large enterprises. The new capabilities are available on both the ADP Vantage HCM platform for large organizations and the ADP Workforce Now platform for medium-sized businesses. New features include: multilingual and multicurrency capabilities global data fields using International Organization of Standardization formats certified to the Read More

Human Capital Management RFI/RFP Template


Recruitment and Staffing, Human Resource Management, Career Development and Succession Planning, Learning Management, Performance and Compensation Management, Workforce Planning, Product Technology

fsm capital  Capital Management RFI/RFP Template The Human Capital Management RFI/RFP Template lists and describes 2760 features and functions found in Human Capital Management software solutions. This Human Capital Management Template can help you save time, control costs, and communicate clearly with vendors at nearly every stage of your Human Capital Management software selection projects. Features and functions included in this Human Capital Management Template: Recruitment and Staffing Human Resource Read More

10 Principles for Building an Effective Human Capital Plan


Almost every business leader says that people are their most important asset, but few do anything about it. If you are going to take this principle seriously, then human capital planning is crucial. The 10 principles outlined in this white paper will help you establish a framework of policies, practices, and actions that guide your efforts to focus on your most important asset—your people.

fsm capital  Principles for Building an Effective Human Capital Plan Almost every business leader says that people are their most important asset, but few do anything about it. If you are going to take this principle seriously, then human capital planning is crucial. The 10 principles outlined in this white paper will help you establish a framework of policies, practices, and actions that guide your efforts to focus on your most important asset—your people. Read More

Oracle Human Capital Management Cloud Service: Simplify People Management and Build the Best Talent


In this white paper, the new challenges and opportunities that are facing modern HR organizations are discussed, and the technology innovations that Oracle has developed to address them. Streamlining core processes and developing a business-focused talent strategy as well as using the right technology can help you simplify managing your people and building the best talent.

fsm capital  Human Capital Management Cloud Service: Simplify People Management and Build the Best Talent In this white paper, the new challenges and opportunities that are facing modern HR organizations are discussed, and the technology innovations that Oracle has developed to address them. Streamlining core processes and developing a business-focused talent strategy as well as using the right technology can help you simplify managing your people and building the best talent. Read More