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ServiceMax Field Service Management Is Now a TEC Certified Solution
ServiceMax has become part of Technology Evaluation Centers’ (TEC’s) group of certified field service management (FSM) applications, and is now available for

fsm congress  in comparison with other FSM software solutions in  TEC’s Enterprise Resource Planning (ERP)  and  Customer Relationship Management (CRM) Evaluation Centers. Within the next few weeks, the ServiceMax Certification Report will be available for download on the  TEC Certification Reports page . The report will portray the product’s main FSM capabilities, in light of TEC’s FSM software research model structure. This blog post offers a brief overview of the supported principal features and functions Read More

Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » fsm congress


Technology Evaluation Centers (TEC) Research Shows Efficient Field Service Management (FSM) Pivotal in the Age of the Customer
In today’s market, everything starts and ends with the customer. From this perspective, the service sector must ensure fluidity in its operations to guarantee

fsm congress  the Customer TEC’s online FSM software evaluation tool matches key requirements with industry-leading solutions, to help organizations choose the best-fit solution for their needs. Montreal, Canada (April 28, 2014) — In today’s market, everything starts and ends with the customer. Customer experience spans the lifecycle of a product, from concept and design to sales and service. From this perspective, the service sector must ensure fluidity in its operations to guarantee positive customer experience Read More
Making Gramm-Leach-Bliley Security Compliance Fast and Easy
Designed to improve consumer financial services, the Gramm-Leach-Bliley Act (GLBA) includes security provisions for protecting confidential electronic financial

fsm congress  Gramm-Leach-Bliley Security Compliance Fast and Easy Making Gramm-Leach-Bliley Security Compliance Fast & Easy If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Qualys® is headquartered in Redwood Shores, California, with offices in France, Germany, the U.K., Japan and Hong Kong, and has partners worldwide. Source : Qualys Resources Related to Security Compliance : Regulatory Compliance (Wikipedia) Making Gramm-Leach-Bliley Read More
FieldOne Sky Is Now a TEC Certified Solution in the Field Service Management Family
Technology Evaluation Centers (TEC) is pleased to announce that FieldOne Sky is now part of TEC’s field service management (FSM) certified solutions and

fsm congress  the structure of TEC’s FSM software research model. This blog post takes a brief look at some of the key features and functions that FieldOne demonstrated during the certification demo for its FSM software solution. FieldOne aims to understand and solve complex FSM problems through its automated FSM software solution—Sky. Sky is a relative newcomer to the FSM product market, as it has been developed in the past 2–3 years on the Microsoft Dynamics platform and has been in production deployment for Read More
Nonprofits and Public Sector: The Latest Hot Market
Many recent circumstances have rendered the nonprofit and public sector accounting markets a land of both opportunity and challenges.

fsm congress  accounting for non profit organization,accounting for non profit organizations,accounting for non profits,accounting non profit software,accounting nonprofit,accounting procedures,accounting software for non profit,accounting software for non profit organization,accounting software for non profit organizations,accounting software for non profits,center for nonprofit management,free non profit accounting software,government and non for profit accounting,government and non profit accounting,government non profit accounting Read More
IFS Field Service Management: Field Service Management (FSM) Competitor Analysis Report


fsm congress  Management: Field Service Management (FSM) Competitor Analysis Report Read More
QAD Pulling Through, Patiently But Passionately
QAD has been pulling through the downturn with a real strength (especially in terms of new licenses, and with a strong balance sheet and declining debt), a

fsm congress  Pulling Through, Patiently But Passionately Event Summary In these days of gloom, when most of the news is about rapid mergers and acquisitions of distressed vendors or alternatively about headcount and/or cost reductions-based profits of those enterprise applications vendors that are lucky to even report profits amid dwindling revenues, it is refreshing to hear good news coming from a vendor that has (seemingly) forever eluded profits, particularly when the recent success is largely based on a new Read More
Descartes Systems Group: Small Company With Large Ambition
In the increasingly competitive supply chain management marketplace, corporations either advance or are trodden underfoot. Descartes' acquisitions over the last

fsm congress  (DSD), field service management (FSM), logistics (LOG), and home delivery services (HOME). In cases where customers require specialized functionality, DeliveryNet's common development architecture, e-Frame, acquired from Calixon, is available as a standalone platform for building custom solutions. In its revised niche, Descartes faces competitors such as Roadnet, Bakerstreet, and CAPS Logistics (Baan), although many of its applications overlap its former SCE area. Vendor Strengths Product functionality: Read More
Telefónica Selects TOA Technologies as a Global FSM Solution
As part of its recent major global IT transformation, Telefónica has selected TOA Technologies as its global field service management (FSM) solution provider

fsm congress  Technologies as a Global FSM Solution As part of its recent major global IT transformation, Telefónica has selected TOA Technologies as its global field service management (FSM) solution provider. This is a global contract agreement for TOA to be the standard FSM provider with its ETAdirect solution suite, covering all 24 countries in which the telecom provider does business across Europe and Latin America. The engagement will start immediately in the following six countries: Brazil, Spain, Chile, Argent Read More
Are Your Laptops Protected against Careless Employee Use?
The best encryption and security policies will not protect your laptops against careless employee use. Learn about the latest innovations in tracking IT assets

fsm congress  Your Laptops Protected against Careless Employee Use? Endpoint Security: Data Protection for IT, Freedom for Laptop Users If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Absolute Software Corporation (TSX: ABT) is the leader in Computer Theft Recovery, Data Protection and Secure Asset Tracking&8482; solutions. Absolute Software provides individuals and organizations of all types and sizes with solutions to manage regulatory Read More
SuiteWorld 2014: NetSuite’s Cloud Ebullience Goes On
“NetSuite is the real deal in the enterprise applications space”—the main message of the recent SuiteWorld 2014 conference—was proven by CEO Zach Nelson during

fsm congress  as field service management (FSM) software partners ClickSoftware, VSI, Fieldaware, FieldOne , etc.   While NetSuite’s international business is currently growing faster than business in North America, there is still lots of room for improvement. I was surprised to learn that in spite of 19 UI language translations, NetSuite is mainly present in English-speaking countries and Japan, whereas in China, Brazil, India, and other regions partners sell and represent the vendor. Sales in the Asia-Pacific Read More
Free Online FSM Software Comparisons Now Available
TEC is pleased to announce that you can now compare field service management (FSM) solutions head-to-head using TEC Advisor—our free online software evaluation

fsm congress  Online FSM Software Comparisons Now Available TEC is pleased to announce that you can now compare field service management (FSM) solutions head-to-head using TEC Advisor—our free online software evaluation and selection tool. FSM solutions provide planning and scheduling, work order management, customer engagement management, and other essential functionality for companies with highly mobile, customer-facing workforces. You can currently compare five leading FSM vendors, including ServicePower Read More
Vertical Solutions Inc.-All About Field Service: Part One
Field service management (FSM) is a growing enterprise software segment, and while it may not be a new software market, it is quickly increasing in value and

fsm congress  an active user of FSM software solutions, but as companies reinvigorate their post-sales support strategies, one can see continued growth in this market segment. Companies are recognizing that post-sales service is a profit generator and revenue driver, and are increasingly interested in automating mobile workforce processes and streamlining workflows. To cater to this market, privately-held Cincinnati-based Vertical Solutions, Inc. (VSI) , founded in 1986, develops, implements, and supports Read More
A Mid-Winter's Nightmare: Economic Notes for the Winter Holiday Season
The US is the largest debtor nation in the world, with the largest per capita consumption of energy, and its currency is in decline. Does that mean a decline

fsm congress  Mid-Winter's Nightmare: Economic Notes for the Winter Holiday Season Introduction After the red, white, and blue confetti and balloons have fallen, it is back to work! It's time to roll up our sleeves and deal with the real issues: The US is the largest debtor nation in the world. The US is the largest per capita consumer of energy. The US currency is in decline, assuring a decline in our way of life and our world super power status. There is a connection—and the bill is due. Well read Americans will Read More
Business Benefits to FSM-CRM-ERP Systems Integration
These days everything starts with the customer and his or her experience. From this perspective—of the customer experience—the service sector must ensure

fsm congress  customer data, integration among FSM and CRM and ERP software needs to ensure that the data stored in FSM systems—for example, customer location data, best route, etc.—is complemented by the financial details residing in ERP system and the entire customer profile that exists in the CRM system. One challenge to overcome when integrating FSM software with both ERP and CRM systems from a customer data perspective is making sure that the data is clean (no duplications, no incompletes, etc.), coherent, and Read More

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