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Business Benefits to FSM-CRM-ERP Systems Integration
These days everything starts with the customer and his or her experience. From this perspective—of the customer experience—the service sector must ensure

fsm design  customer data, integration among FSM and CRM and ERP software needs to ensure that the data stored in FSM systems—for example, customer location data, best route, etc.—is complemented by the financial details residing in ERP system and the entire customer profile that exists in the CRM system. One challenge to overcome when integrating FSM software with both ERP and CRM systems from a customer data perspective is making sure that the data is clean (no duplications, no incompletes, etc.), coherent, and Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » fsm design


Spencer Technologies Selects IFS Metrix Service Management
Adding to its ongoing array of wins in the realm of filed service management (FSM), IFS recently announced that Spencer Technologies, a provider of network

fsm design  moving to a best-of-breed FSM solution made sense. Reportedly, IFS Metrix won this deal over Astea International . Spencer Technologies believes that this FSM investment will help it on following two levels: The IFS Mobile platform should help its technicians automate remote tasks and be more responsive to emerging customer needs. IFS Metrix Service Management should allow the company to configure its workflow to streamline project management by automating processes that in the past would have required Read More...
PTC
Founded in 1985, Parametric Technology Corporation (PTC) develops, markets, and supports product lifecycle management (PLM) software solutions and offers

fsm design  Founded in 1985, Parametric Technology Corporation (PTC) develops, markets, and supports product lifecycle management (PLM) software solutions and offers related services designed to help discrete manufacturers meet the globalization, time-to-market, and operational efficiency objectives of product development. The solutions also help companies comply with industry regulation. The company's computer-aided design (CAD), content, and process management solutions are used by over 50,000 customers in the in Read More...
Navigating Between Service Management Scylla & Charybdis - Part 1
It is no longer breaking news to say that the US and the European Union (EU) are turning from product-based to service economies. The trend of the increasing

fsm design  and field service management (FSM) software suites. These offerings typically include  help desk , customer  call center , spare parts management, work order management, and workforce scheduling and dispatch. Evolutionary and new business models are creating competitive advantages for companies that can proactively anticipate, understand, and address customer needs, ultimately leading to increased profits and customer loyalty. The culmination of these endeavors is the ability to offer Read More...
Technology Evaluation Centers (TEC) Research Shows Efficient Field Service Management (FSM) Pivotal in the Age of the Customer
In today’s market, everything starts and ends with the customer. From this perspective, the service sector must ensure fluidity in its operations to guarantee

fsm design  the Customer TEC’s online FSM software evaluation tool matches key requirements with industry-leading solutions, to help organizations choose the best-fit solution for their needs. Montreal, Canada (April 28, 2014) — In today’s market, everything starts and ends with the customer. Customer experience spans the lifecycle of a product, from concept and design to sales and service. From this perspective, the service sector must ensure fluidity in its operations to guarantee positive customer experience Read More...
Dassault Systèmes-Expanding Product Development and the 3D Experience
The Dassault Systèmes vision is to enable everyone—from product designers, engineers, and suppliers to end users and their respective communities—to create

fsm design  Systèmes-Expanding Product Development and the 3D Experience To put it mildly, 2011 was not a great year in almost any respect, except for maybe the modest stock market surge and the Boston Bruins Stanley Cup win. More positive economic news is slow coming, but people are still underemployed, even if they are “privileged” to have a job—a few new burger-flipping or shelf-filling jobs here and there are not much to rave about, no matter how honest the work. December 2011 saw a major economic Read More...
A Glance at AVEVA’s Future of Plant Design
AVEVA, a computer aided design (CAD) pioneer, opened its doors under the name CADCentre in 1967 as a breakaway of a research initiative of Cambridge University.

fsm design  Glance at AVEVA’s Future of Plant Design AVEVA, a computer aided design (CAD) pioneer, opened its doors under the name CADCentre in 1967 as a breakaway of a research initiative of Cambridge University. Its history is closely related to the Silicon Fen phenomenon, which is the UK equivalent of the high-tech and information technology (IT) hub Silicon Valley. Important milestones in the history of the company include the release of the world’s first plant design management system (PDMS), in 1976, plant Read More...
Customization Drives Complexity - Why It's Hard to Design, Sell, and Produce
It seems counterintuitive, but the process of selling, designing, and producing what appear to be

fsm design  Drives Complexity - Why It's Hard to Design, Sell, and Produce Simple Products The Customization Challenge Imagine walking into a car showroom and saying I want the late model sedan, but please give it to me with four more inches of legroom in the front, the tachometer moved to the left of the dash, and with an additional trunk release lever on the passenger side. What you would find is that the automotive industry, while they offer many features and options on their products, has Read More...
Design Anywhere: Maximizing the Global Opportunity, Minimizing the IP Risk
Design globalization—and the access it provides to new markets, talents, and resources around the world—offers many opportunities to manufacturers today

fsm design  Anywhere: Maximizing the Global Opportunity, Minimizing the IP Risk Design globalization—and the access it provides to new markets, talents, and resources around the world—offers many opportunities to manufacturers today. Tapping into this growing network of suppliers and partners does bring risks and challenges. You can achieve best-in-class performance in a global design environment and achieve greater profitability. Find out the product design strategies of best-in-class manufacturers. Read More...
User-Focused Design Principles Shape the Customer Experience
Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface (UI), customer support, marketing

fsm design  Focused Design Principles Shape the Customer Experience Introduction Ever have one of those days? You just finished entering three days worth of data into your new information system. You know, the one that took your company a year to select and two more years to implement. The one that promised to streamline and transform your key business processes. The one you had to have. Now here you are. You have finished keying in data. It wasn't easy or fun, but at least you're done. You are ready for the Read More...
Stationery and office products design company credits selection of a winning PLM software solution to Technology Evaluation Centers’ expertise and support
Carolina Pad, a family-owned and -operated office and school supplies design company, was experiencing business challenges due to independently operating

fsm design  and office products design company credits selection of a winning PLM software solution to Technology Evaluation Centers’ expertise and support Lack of proper guidance and knowledge of PLM vendors and solution features almost cost Carolina Pad a failed selection.   Montreal, Canada (February 7, 2014) — Carolina Pad, a family-owned and -operated office and school supplies design company based in North Carolina, USA, was experiencing business challenges due to independently operating departmen Read More...
Think About Design When Thinking of BI
On January 5, 2009, the American Design Communities presented a document to the US Congress called “Redesigning America’s Future: 10 Design Policy Proposals for

fsm design  About Design When Thinking of BI On January 5, 2009, the American Design Communities presented a document to the US Congress called “Redesigning America’s Future: 10 Design Policy Proposals for the United States of America’s Economic Competitiveness & Democratic Governance.” Indeed, design is gaining importance in every area. This discussion with technologist Elif Tutuk explores how design thinking could be applied to business intelligence (BI). Read More...
Cre8tive Technology and Design
Cre8tive Technology and Design is a dedicated enterprise resource planning (ERP) software solutions partner for Epicor. Being customer-centric, it provides

fsm design  Technology and Design Cre8tive Technology and Design is a dedicated enterprise resource planning (ERP) software solutions partner for Epicor. Being customer-centric, it provides companies with solutions that will best fit their needs, with a rapid return on investment and a low total cost of ownership. By understanding its clients' business model and requirements, Cre8tive Technology provides efficient solutions and peerless customer service, using proven processes and procedures. Read More...
Case Study: The Morris Law Group
The Morris Law Group—a personal injury law firm based in Ontario (Canada)—sought to design an intuitive Web site that was simple to maintain and architecturally

fsm design  Study: The Morris Law Group The Morris Law Group—a personal injury law firm based in Ontario (Canada)—sought to design an intuitive Web site that was simple to maintain and architecturally aware of sophisticated search engine optimization (SEO) techniques. Personal injury law is a competitive field, so visibility was a priority. Learn how a content management system (CMS) helped the firm increase page views by 47 percent and visits by 38 percent. Read More...
Case Study: Focused Storage Design
A manufacturer of multiple electronic goods needed to maximize its available storage. A logistics modeling and design tool can help the company benefit from

fsm design  Study: Focused Storage Design A manufacturer of multiple electronic goods needed to maximize its available storage. A logistics modeling and design tool can help the company benefit from pull replenishment and focused storage approaches to logistics by enabling users to evaluate different storage options. Find out how the solution can support transition during initial design, including re-engineering of existing process, for continued results. Read More...

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