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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 fsm design


Business Benefits to FSM-CRM-ERP Systems Integration
These days everything starts with the customer and his or her experience. From this perspective—of the customer experience—the service sector must ensure

fsm design  customer data, integration among FSM and CRM and ERP software needs to ensure that the data stored in FSM systems—for example, customer location data, best route, etc.—is complemented by the financial details residing in ERP system and the entire customer profile that exists in the CRM system. One challenge to overcome when integrating FSM software with both ERP and CRM systems from a customer data perspective is making sure that the data is clean (no duplications, no incompletes, etc.), coherent, and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » fsm design

Case Study: Pentair Anticipates Huge Cost Savings by Streamlining Service Operations with ServiceMax


Pentair, a leader in the design and manufacturing of thermal management products and enclosures that house and protect sensitive electronics and electrical components, had little visibility into partner performance and inventory usage, and was unable to accurately determine customer service entitlements. By using ServiceMax—and automating and streamlining its service business, Pentair expects to save about $5 million annually.

fsm design  Study: Pentair Anticipates Huge Cost Savings by Streamlining Service Operations with ServiceMax Pentair, a leader in the design and manufacturing of thermal management products and enclosures that house and protect sensitive electronics and electrical components, had little visibility into partner performance and inventory usage, and was unable to accurately determine customer service entitlements. By using ServiceMax—and automating and streamlining its service business, Pentair expects to save Read More

Technology Evaluation Centers (TEC) Research Shows Efficient Field Service Management (FSM) Pivotal in the Age of the Customer


In today’s market, everything starts and ends with the customer. From this perspective, the service sector must ensure fluidity in its operations to guarantee positive customer experience. Because of this shift in focus from product to customer, field service management (FSM) software has seen unprecedented growth in recent years and is expected to continue to develop.

fsm design  the Customer TEC’s online FSM software evaluation tool matches key requirements with industry-leading solutions, to help organizations choose the best-fit solution for their needs. Montreal, Canada (April 28, 2014) — In today’s market, everything starts and ends with the customer. Customer experience spans the lifecycle of a product, from concept and design to sales and service. From this perspective, the service sector must ensure fluidity in its operations to guarantee positive customer experience Read More

PTC


Founded in 1985, Parametric Technology Corporation (PTC) develops, markets, and supports product lifecycle management (PLM) software solutions and offers related services designed to help discrete manufacturers meet the globalization, time-to-market, and operational efficiency objectives of product development. The solutions also help companies comply with industry regulations. The company's computer-aided design (CAD), content, and process management solutions are used by over 50,000 customers in the industrial, high-tech, aerospace and defense, automotive, consumer, and medical industries. PTC acquired Servigistics, Inc. in October 2012. The SLM solution provides end-to-end capabilities with mobility for planned and reactive service scheduling and dispatch. The solution integrates with PTC's Service Lifecycle Management solutions to coordinate necessary resources which include service parts management and pricing, service knowledge and technical information, service network, service depot and warranty, and contract management. Its scheduling application ensures that available field workers with the right skill set as well as the appropriate part are delivered to customers at the right time and in compliance with SLAs. The company delivers its field service solution to global capital goods manufacturers, service providers, and equipment operators. The solution can be deployed both on premise and as a hosted service.

fsm design  Founded in 1985, Parametric Technology Corporation (PTC) develops, markets, and supports product lifecycle management (PLM) software solutions and offers related services designed to help discrete manufacturers meet the globalization, time-to-market, and operational efficiency objectives of product development. The solutions also help companies comply with industry regulation. The company's computer-aided design (CAD), content, and process management solutions are used by over 50,000 customers in the in Read More

Navigating Between Service Management Scylla & Charybdis - Part 1


It is no longer breaking news to say that the US and the European Union (EU) are turning from product-based to service economies. The trend of the increasing importance of the service sector has only been accentuated by the recent (and perhaps still ongoing) subprime mortgage and financial system meltdowns, volatile stock markets, declining durable (hard) goods orders

fsm design  and field service management (FSM) software suites. These offerings typically include  help desk , customer  call center , spare parts management, work order management, and workforce scheduling and dispatch. Evolutionary and new business models are creating competitive advantages for companies that can proactively anticipate, understand, and address customer needs, ultimately leading to increased profits and customer loyalty. The culmination of these endeavors is the ability to offer Read More

Formation Systems Pioneers Product Design Collaboration For The Process Industries


Process manufacturing’s daunting mix of constraints has kept many software vendors away. Privately held Formation Systems takes up the challenge with Optiva, a suite targeted at cost-saving opportunities in the product development cycle.

fsm design  Systems Pioneers Product Design Collaboration For The Process Industries Formation Systems Pioneers Product Design Collaboration For The Process Industries S. McVey - April 23, 2001 Introduction What the process manufacturing industry lacks in glamour it makes up for in complexity. Software companies have for decades used technology to automate business processes found in discrete manufacturing, becoming giants by selling their products to the Dells , GMs , and Toshibas of the world. In discrete Read More

IFS Field Service Management Certification Report


IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM) and Enterprise Research Planning (ERP) Evaluation Centers. The IFS Field Service Management solution intertwines service management, dynamic scheduling, and mobile capabilities. It is an ideal fit for organizations that require a combination of service jobs such as installation, quick break-fix jobs, some preventive maintenance, and other similarly fast-paced jobs. Download the IFS Field Service Management certification report now for product analysis and in-depth analyst commentary.

fsm design  of field service management (FSM) solutions in the Customer Relationship Management (CRM) and Enterprise Research Planning (ERP) Evaluation Centers. The IFS Field Service Management solution intertwines service management, dynamic scheduling, and mobile capabilities. It is an ideal fit for organizations that require a combination of service jobs such as installation, quick break-fix jobs, some preventive maintenance, and other similarly fast-paced jobs. Download the IFS Field Service Management Read More

Autodesk Releases 2014 Design and Creativity Suites


Marrying desktop and cloud design experience for more comprehensive industry workflows continues to be a theme at Autodesk. The latest Autodesk Design and Creation Suites offer access to the Autodesk 2014 software portfolio for building, product, plant, and factory design; engineering, construction, and infrastructure; and entertainment creation professionals. Desktop and Cloud Design

fsm design  Releases 2014 Design and Creativity Suites Marrying desktop and cloud design experience for more comprehensive industry workflows continues to be a theme at Autodesk . The latest Autodesk Design and Creation Suites offer access to the  Autodesk 2014 software portfolio  for building, product, plant, and factory design; engineering, construction, and infrastructure; and entertainment creation professionals. Desktop and Cloud Design Working in Tandem Suite customers on Autodesk Subscription will als Read More

SAP Backpedals Its SaaS Forays -- By Design or Under Duress?


Let me start this blog post with a huge disclaimer: I have no intentions of wilfully beating up on SAP whatsoever! Sure, the enterprise applications titan has lately been embroiled in an intellectual property lawsuit with archrival Oracle over improper use of support data through its TomorrowNow third-party support (recently discontinued) subsidiary. As if this wasn't enough, SAP is being

fsm design  Backpedals Its SaaS Forays -- By Design or Under Duress? Let me start this blog post with a huge disclaimer : I have no intentions of wilfully beating up on SAP whatsoever! Sure, the enterprise applications titan has lately been embroiled in an intellectual property lawsuit with archrival Oracle over improper use of support data through its TomorrowNow third-party support (recently discontinued) subsidiary . As if this wasn't enough, SAP is being sued again, and this time over an allegedly failed Read More

Microsoft Axapta: Design Factors Shape System Usage Part Three: Manufacturing Environments


If you are implementing or considering Microsoft Axapta as your ERP system, or providing Axapta-related services, this note provides an overall understanding of how the system fits together to run a business. This section reviews the major design factors affecting system usage in a manufacturing environment.

fsm design  Axapta: Design Factors Shape System Usage Part Three: Manufacturing Environments This note is a reprint of Chapter 12 of Managing Your Supply Chain using Microsoft Axapta by Dr. Scott Hamilton, available at Amazon.com and book stores. System Usage in Manufacturing Environments The standardized functionality in an ERP system shapes its usage. Efforts to use the system should be guided by (rather than run counter to) its fundamental underlying design. This section reviews the major design factors Read More

Telefónica Selects TOA Technologies as a Global FSM Solution


As part of its recent major global IT transformation, Telefónica has selected TOA Technologies as its global field service management (FSM) solution provider. This is a global contract agreement for TOA to be the standard FSM provider with its ETAdirect solution suite, covering all 24 countries in which the telecom provider does business across Europe and Latin America. The

fsm design  Technologies as a Global FSM Solution As part of its recent major global IT transformation, Telefónica has selected TOA Technologies as its global field service management (FSM) solution provider. This is a global contract agreement for TOA to be the standard FSM provider with its ETAdirect solution suite, covering all 24 countries in which the telecom provider does business across Europe and Latin America. The engagement will start immediately in the following six countries: Brazil, Spain, Chile, Argent Read More

Green Server Design: Beyond Operational Energy to Sustainability


“Green” server and datacenter design requires a focus on environmental sustainability. Prior studies have focused on operational energy consumption as a proxy for sustainability, but this metric only captures part of the environmental impact. Understanding the total impact requires examining the entire lifecycle of the system, beyond operational energy, to also include material use and manufacturing. See how one methodology can do that.

fsm design  Server Design: Beyond Operational Energy to Sustainability “Green” server and datacenter design requires a focus on environmental sustainability. Prior studies have focused on operational energy consumption as a proxy for sustainability, but this metric only captures part of the environmental impact. Understanding the total impact requires examining the entire lifecycle of the system, beyond operational energy, to also include material use and manufacturing. See how one methodology can do that. Read More

Llamasoft Keeps Supply Chain Design Relevant


It used to be (and it might still be the case in many companies) that supply network design and optimization would be run yearly (or maybe every six months) by a few statistics geeks. But the volume and speed of data and information nowadays means that being more alert and adaptable when it comes to one’s supply network and nodes can often differentiate the winners from losers. Smart companies are

fsm design  Keeps Supply Chain Design Relevant It used to be (and it might still be the case in many companies) that supply network design and optimization would be run yearly (or maybe every six months) by a few statistics geeks. But the volume and speed of data and information nowadays means that being more alert and adaptable when it comes to one’s supply network and nodes can often differentiate the winners from losers. Smart companies are making supply chain design a core business function, and use Read More

Selecting Enterprise Asset Management (EAM) for Design, Operate, Maintain


Design-operate-maintain is an approach to asset management designed to maximize value over the entire asset lifecycle—from asset planning and design through years of maintenance and operation through to decommissioning and replacement. How can you select EAM software capable of supporting this enlightened approach? Download this white paper to find out.

fsm design  Enterprise Asset Management (EAM) for Design, Operate, Maintain Design-operate-maintain is an approach to asset management designed to maximize value over the entire asset lifecycle—from asset planning and design through years of maintenance and operation through to decommissioning and replacement. How can you select EAM software capable of supporting this enlightened approach? Download this white paper to find out. Read More

Think About Design When Thinking of BI


On January 5, 2009, the American Design Communities presented a document to the US Congress called “Redesigning America’s Future: 10 Design Policy Proposals for the United States of America’s Economic Competitiveness & Democratic Governance.” Indeed, design is gaining importance in every area. This discussion with technologist Elif Tutuk explores how design thinking could be applied to business intelligence (BI).

fsm design  About Design When Thinking of BI On January 5, 2009, the American Design Communities presented a document to the US Congress called “Redesigning America’s Future: 10 Design Policy Proposals for the United States of America’s Economic Competitiveness & Democratic Governance.” Indeed, design is gaining importance in every area. This discussion with technologist Elif Tutuk explores how design thinking could be applied to business intelligence (BI). Read More