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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 fsm design


Business Benefits to FSM-CRM-ERP Systems Integration
These days everything starts with the customer and his or her experience. From this perspective—of the customer experience—the service sector must ensure

fsm design  customer data, integration among FSM and CRM and ERP software needs to ensure that the data stored in FSM systems—for example, customer location data, best route, etc.—is complemented by the financial details residing in ERP system and the entire customer profile that exists in the CRM system. One challenge to overcome when integrating FSM software with both ERP and CRM systems from a customer data perspective is making sure that the data is clean (no duplications, no incompletes, etc.), coherent, and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » fsm design

Case Study: Pentair Anticipates Huge Cost Savings by Streamlining Service Operations with ServiceMax


Pentair, a leader in the design and manufacturing of thermal management products and enclosures that house and protect sensitive electronics and electrical components, had little visibility into partner performance and inventory usage, and was unable to accurately determine customer service entitlements. By using ServiceMax—and automating and streamlining its service business, Pentair expects to save about $5 million annually.

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ViryaNet G4 Is Now a TEC Certified Field Service Management Solution


Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 is now a field service management (FSM) certified solution. ViryaNet G4 is a field service management role-based solution which covers the full spectrum of service management, from creating work to planning, scheduling, and dispatch, and execution in the field. To achieve TEC Certification, ViryaNet completed TEC’s detailed questionnaire and delivered a comprehensive product demonstration.

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Technology Evaluation Centers (TEC) Research Shows Efficient Field Service Management (FSM) Pivotal in the Age of the Customer


In today’s market, everything starts and ends with the customer. From this perspective, the service sector must ensure fluidity in its operations to guarantee positive customer experience. Because of this shift in focus from product to customer, field service management (FSM) software has seen unprecedented growth in recent years and is expected to continue to develop.

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PTC


Founded in 1985, Parametric Technology Corporation (PTC) develops, markets, and supports product lifecycle management (PLM) software solutions and offers related services designed to help discrete manufacturers meet the globalization, time-to-market, and operational efficiency objectives of product development. The solutions also help companies comply with industry regulations. The company's computer-aided design (CAD), content, and process management solutions are used by over 50,000 customers in the industrial, high-tech, aerospace and defense, automotive, consumer, and medical industries. PTC acquired Servigistics, Inc. in October 2012. The SLM solution provides end-to-end capabilities with mobility for planned and reactive service scheduling and dispatch. The solution integrates with PTC's Service Lifecycle Management solutions to coordinate necessary resources which include service parts management and pricing, service knowledge and technical information, service network, service depot and warranty, and contract management. Its scheduling application ensures that available field workers with the right skill set as well as the appropriate part are delivered to customers at the right time and in compliance with SLAs. The company delivers its field service solution to global capital goods manufacturers, service providers, and equipment operators. The solution can be deployed both on premise and as a hosted service.

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Gaining Competitive Advantage through Global Product Development


Product development is a mission-critical process. And it can also be very expensive. But thanks to modern computer-aided design (CAD), computer-aided engineering (CAE), computer-aided manufacturing (CAM), and product lifecycle management (PLM) systems, many manufacturing companies now have the tools that allow better alignment of cost and value-add. This is what’s referred to as “global product development.” Learn more.

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Autodesk Releases 2014 Design and Creativity Suites


Marrying desktop and cloud design experience for more comprehensive industry workflows continues to be a theme at Autodesk. The latest Autodesk Design and Creation Suites offer access to the Autodesk 2014 software portfolio for building, product, plant, and factory design; engineering, construction, and infrastructure; and entertainment creation professionals. Desktop and Cloud Design

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Italian Men's Clothing Design and Manufacturing Company Selects Microsoft Dynamics AX for Its US Operations


Canali, word-famous Italian men's clothing brand, has selected Microsoft Dynamics AX for its US operations. Business in North America must be going quite well, as the company has decided to implement an enterprise resource planning (ERP) software application that would serve the entire region. All Canali's factories are in Italy (and the fact that it has not moved its manufacturing operations

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POLL: What Are Your FSM Requirements?


TEC is developing a new market survey report on field service management (FSM), and we would like to hear your thoughts on FSM solutions. Your responses to the following six questions will help us reveal the market trends in the needs of real-world organizations that are automating their field service activities. {democracy:83}{democracy:84}{democracy:85}{democracy:86}{democracy:87

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PTC Creo 3.0—Changing the CAD Game


Computer-aided design (CAD) software is changing. As more and more business is being subcontracted, outsourced, and offshored, manufacturers need to adapt to a multi-CAD world. They need to accommodate diverse formats of product design files and geometry data. As a result, CAD software is changing in an effort to make data more reusable and to enable customers and suppliers to collaborate more effectively.

PTC develops product lifecycle management (PLM) solutions. The company’s three-dimensional (3D) product design solution PTC Creo allows for CAD system interoperability, which is boosting user productivity, enabling collaboration, and fostering innovation.

This report from P.J. Jakovljevic and Ted Rohm reviews how the software works. You’ll learn about the technology behind PTC Creo and what direction the product development software vendor is headed in. Find out why PTC Creo is a game-changer for the industry.

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