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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 fsm electric


Ventyx-Utilities’ One-Stop-Shop Provider?
In 2012, there is still no such thing as a true “total solution provider” for energy and utility companies. These companies just have too many needs across the

fsm electric  we can offer an FSM solution with a robust scheduling and dispatch optimization engine. Moreover, we integrate the solution with our industry-leading EAM solution or outage management solution, or CIS and billing solution. In all areas, however, our industry domain expertise remains a unique advantage. TEC: What are your views on multitenant software as a service (SaaS) and cloud, and are you making any concrete moves in that direction? Ventyx: We believe that the future of the software marketplace is

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » fsm electric

Navigating Between Service Management Scylla & Charybdis - Part 1


It is no longer breaking news to say that the US and the European Union (EU) are turning from product-based to service economies. The trend of the increasing importance of the service sector has only been accentuated by the recent (and perhaps still ongoing) subprime mortgage and financial system meltdowns, volatile stock markets, declining durable (hard) goods orders

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POLL: What Are Your FSM Requirements?


TEC is developing a new market survey report on field service management (FSM), and we would like to hear your thoughts on FSM solutions. Your responses to the following six questions will help us reveal the market trends in the needs of real-world organizations that are automating their field service activities. {democracy:83}{democracy:84}{democracy:85}{democracy:86}{democracy:87

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Rootstock Software New Customers


Rootstock Software is a provider of cloud manufacturing and supply chain management (SCM) applications that integrate “out of the box” with native sales and accounting apps by salesforce.com and FinancialForce.com. This integration seems to have recently helped Rootstock ERP be selected by a couple of new customers. Recently, the vendor announced that Sanergy, a social enterprise in Nairobi

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Case Study: FirstEnergy Corp. (Webinar Transcript)


This white paper is a transcript of a webinar hosted by SAP Insider and presented by IBM Cognos Software. In it, you’ll find out how FirstEnergy Corp., a leading diversified electric company headquartered in Akron, Ohio (US), uses the unified performance management platform of IBM Cognos 8 business intelligence (BI) to enhance the value of its investment in SAP.

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Entrada Brings New MOTIVAtion to Market


The acquisition of Motiva Software allows Entrada to offer a greater complement of applications for the complex discrete manufacturing industry.

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SofTech


SofTech, Inc. provides design-through-manufacturing productivity solutions with its computer-aided design (CAD), computer-aided manufacturing (CAM) and product lifecycle management (PLM) products including CADRA, DesignGateway, Prospector, and ProductCenter. SofTech’s solutions optimize product lifecycle processes at the lowest cost by fostering innovation, extended enterprise collaboration, product quality improvements, and compressed time-to-market cycles. SofTech has more than 100,000 users benefiting from its solutions, including Boeing, FlightSafety International, General Electric Company, Goodrich Turbine Fuel Technologies, Honeywell, Millipore Corporation, Siemens, Sikorsky Aircraft, U.S. Army, and Whirlpool Corporation.

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Telefónica Selects TOA Technologies as a Global FSM Solution


As part of its recent major global IT transformation, Telefónica has selected TOA Technologies as its global field service management (FSM) solution provider. This is a global contract agreement for TOA to be the standard FSM provider with its ETAdirect solution suite, covering all 24 countries in which the telecom provider does business across Europe and Latin America. The

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FieldOne Sky Is Now a TEC Certified Solution in the Field Service Management Family


Technology Evaluation Centers (TEC) is pleased to announce that FieldOne Sky is now part of TEC’s field service management (FSM) certified solutions and available for evaluation online in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers. The FieldOne Sky Certification Report will be available for download on the TEC Certification Reports page

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Energizing Utilities for the Economic Stimulus Plan: Strategies for Greater Efficiency and Sustainability


For years, utilities have seen a growing need to enable a smarter electric grid, promote cleaner power sources, and replace aging structures. These issues came into sharper focus when US President Obama signed into law the American Recovery and Reinvestment Act (ARRA). This legislation provides funding for many energy initiatives—however, strict compliance guidelines come with the stimulus plan. Find out more.

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Ethernet Enables the Smart Grid


The electrical power generation, transmission, and distribution system has survived for decades with limited intelligence. But today, independent power producers, green power sources, and new regulations require a smarter grid. Learn how the electric utility landscape has changed, and how Ethernet-based supervisory control and data acquisition (SCADA) systems can be used to control power flowing into and out of the grid.

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