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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 fsm electric


Ventyx-Utilities’ One-Stop-Shop Provider?
In 2012, there is still no such thing as a true “total solution provider” for energy and utility companies. These companies just have too many needs across the

fsm electric  we can offer an FSM solution with a robust scheduling and dispatch optimization engine. Moreover, we integrate the solution with our industry-leading EAM solution or outage management solution, or CIS and billing solution. In all areas, however, our industry domain expertise remains a unique advantage. TEC: What are your views on multitenant software as a service (SaaS) and cloud, and are you making any concrete moves in that direction? Ventyx: We believe that the future of the software marketplace is

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » fsm electric

Navigating Between Service Management Scylla & Charybdis - Part 1


It is no longer breaking news to say that the US and the European Union (EU) are turning from product-based to service economies. The trend of the increasing importance of the service sector has only been accentuated by the recent (and perhaps still ongoing) subprime mortgage and financial system meltdowns, volatile stock markets, declining durable (hard) goods orders

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QuickBooks Enterprise Solution Helps North American Electric Motors Keep Up with Demand


North American Electric Motors needed an accounting software package that better met its growing needs. By implementing QuickBooks, the company was able to gain transparency into its warehouses and monitor inventory. Security controls enabled employees to process orders without access to sensitive information, and the company saved up to twelve hours a week when processing daily activities.

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How to Seize Opportunity in an Economic Downturn


But a recession opens the door to a host of opportunities your company can run withas you'll discover in the white paper no time to retreat: seizin...

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FSM Software Review: IFS Field Service Management


This field service management (FSM) software review report examines the FSM software by IFS and its support for discrete manufacturing processes against known benchmarks. It assesses IFS Field Service Management for FSM functionality and reviews the product’s support capacity with a focus on:

  • Customer Engagement Management
  • Contract and Warranty Management
  • Work Order Management
  • Inventory, Logistics, and Parts Planning
  • Workforce Forecasting and Planning
  • Scheduling and Routing
  • Integration
  • Analytics and Reporting

The report also contains an independent analyst’s review of the FSM software based on a demonstration provided by IFS. The review identifies the features of IFS Field Service Management that distinguishes it from other business process management solutions, including its integrated knowledge management engine and its mobile compatibility for reports, work orders, employee scheduling, and tracking of inventory. In this review, the analyst outlines the software provider’s implementation process, support model, and target user base.

IFS Field Service Management achieved TEC certification status for its FSM software solution by completing TEC’s certification program, which includes a demonstration of the FSM software’s support for specific real-world business process and a detailed functional benchmarking analysis.

Based on a demonstration of IFS Field Service Management, a TEC analyst has assessed the FSM software’s features, evaluating the software against known industry benchmarks, to determine that IFS Field Service Management is a strong FSM system.

Download this software review report for product analysis and comparison, an in-depth analyst commentary, and to learn more about how IFS Field Service Management can help businesses achieve their FSM objectives.

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Ethernet Enables the Smart Grid


The electrical power generation, transmission, and distribution system has survived for decades with limited intelligence. But today, independent power producers, green power sources, and new regulations require a smarter grid. Learn how the electric utility landscape has changed, and how Ethernet-based supervisory control and data acquisition (SCADA) systems can be used to control power flowing into and out of the grid.

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Question: When is Six Sigma not Six Sigma? Answer: When it's the Six Sigma Metric!!©


Six Sigma Quality is a popular approach to process improvement, particularly among technology driven companies such as Allied Signal, General Electric, Kodak and Texas Instruments. Its objective is to reduce output variability through process improvement, and/or to increase customer specification limits through design for producibility. I don't like the Six Sigma metric. As you'll see, it fails to pass many of the empirical tests for "good" metrics. In particular, it's neither simple to understand nor, in most applications, an effective proxy for customer satisfaction. And, its definition is ambiguous and therefore easily gamed because th

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Field Service Management (FSM) RFI/RFP Template


Customer Engagement Management, Contract and Warranty Management, Work Order Management, Inventory, Logistics, and Parts Planning, Workforce Forecasting and Planning, Scheduling and Routing, Integration, and Analytics &Reporting and Technical Functionality

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Telefónica Selects TOA Technologies as a Global FSM Solution


As part of its recent major global IT transformation, Telefónica has selected TOA Technologies as its global field service management (FSM) solution provider. This is a global contract agreement for TOA to be the standard FSM provider with its ETAdirect solution suite, covering all 24 countries in which the telecom provider does business across Europe and Latin America. The

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Infor Reports Rapid Growth of Distribution Business Unit


Infor recently announced that its distribution business unit has had more than 120 percent license growth since the close of Infor's 2010 fiscal year. By engaging with customers and incorporating feedback, the vendor has continued to invest in its distribution products. After years of keeping a low profile and cutting costs, Infor has established, and in many cases re-established, communication

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