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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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SuiteWorld 2014: NetSuite’s Cloud Ebullience Goes On
“NetSuite is the real deal in the enterprise applications space”—the main message of the recent SuiteWorld 2014 conference—was proven by CEO Zach Nelson during

fsm emoticon  as field service management (FSM) software partners ClickSoftware, VSI, Fieldaware, FieldOne , etc.   While NetSuite’s international business is currently growing faster than business in North America, there is still lots of room for improvement. I was surprised to learn that in spite of 19 UI language translations, NetSuite is mainly present in English-speaking countries and Japan, whereas in China, Brazil, India, and other regions partners sell and represent the vendor. Sales in the Asia-Pacific

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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KronosWorks 2013: The World's Leading Workforce Information Exchange


This year’s Kronos user conference took place in Orlando, Florida, and confirmed that Kronos remains a very competitive vendor in the workforce management (WFM) area of the human capital management (HCM) market, reporting a double-digit—10 percent—growth in revenue for 2013. The conference attendance counted around 1,700 participants to whom

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IFS Applications Achieves Oracle Exastack Optimized Status


At the IFS World Conference 2012 in Gothenburg, Sweden, it was interesting to notice that Microsoft was the diamond sponsor of the conference, while IBM and Oracle were platinum sponsors. Currently, IFS Applications runs solely on Oracle database, while the presentation (client) side and prepackaged business intelligence (BI) are Microsoft-centric (the IFS Web client also supports Internet

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Free Online FSM Software Comparisons Now Available


TEC is pleased to announce that you can now compare field service management (FSM) solutions head-to-head using TEC Advisor—our free online software evaluation and selection tool. FSM solutions provide planning and scheduling, work order management, customer engagement management, and other essential functionality for companies with highly mobile, customer-facing workforces. You can

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POLL: What Are Your FSM Requirements?


TEC is developing a new market survey report on field service management (FSM), and we would like to hear your thoughts on FSM solutions. Your responses to the following six questions will help us reveal the market trends in the needs of real-world organizations that are automating their field service activities. {democracy:83}{democracy:84}{democracy:85}{democracy:86}{democracy:87

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Market Landscape Report: Field Service Management


If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report.

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Using Service Management Software to Enhance the Customer Experience


These days, high quality is a customer expectation; product features and related service become competitive differentiators. So how can service management software for field service and for depot repair be leveraged to drive up customer satisfaction levels, increase sales of service offerings, and thereby drive revenue and margin? Read this whitepaper to learn more, with a special emphasis on some of the new and emerging technologies that best-in-class companies will adopt in the months to come.

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Ventyx-Utilities’ One-Stop-Shop Provider?


In 2012, there is still no such thing as a true “total solution provider” for energy and utility companies. These companies just have too many needs across the board that require robust industry-specific functionality and deep domain expertise for a single vendor to satisfy them all. But Ventyx, an ABB company, comes close to the mark. TEC principal analyst P.J. Jakovljevic discusses Ventyx’s strategy with its product marketing team.

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Descartes Systems Group: Small Company With Large Ambition


In the increasingly competitive supply chain management marketplace, corporations either advance or are trodden underfoot. Descartes' acquisitions over the last few years demonstrate that its management is committed to establishing a dominant position in the Internet fulfillment and collaboration software market. In spite of recent losses, Descartes has the potential to pose serious competition for other vendors in the e-fulfillment market, such as SAP, i2, and Oracle. Success will depend primarily on Descartes ability to put its bold vision to work.

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IFS Wins in Field Service Management


While it may not be surprising that IFS has lately had a streak of enterprise resource planning (ERP) and enterprise asset management (EAM) wins in its traditional asset-intensive industries, it is interesting to note that some recent wins and expanded project footprints are in the realm of field service management (FSM). IFS has tackled this attractive software category via the recent

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