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Astea International Inc.
Founded in 1979, Astea is a publicly traded company with offices in North America, Europe, Asia, and the Middle East. Astea’s field service management (FSM
Astea’s field service management (FSM) solution integrates functionality for call centers, depots, field activity, sales, and office personnel in the same suite. The solution can deal with dynamic schedules that take into account unexpected events such as sick days, delays, high-priority calls, etc. Astea’s solution is utilized in banking controls and instrumentation, fire and security, gaming and leisure, heating, ventilation, and air conditioning (HVAC), imaging, information, technology,
Field Service Management (FSM) RFI/RFP Template
Customer Engagement Management, Contract and Warranty Management, Work Order Management, Inventory, Logistics, and Parts Planning, Workforce Forecasting and Planning, Scheduling and Routing, In...
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Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Customization Drives Complexity - Why It's Hard to Design, Sell, and Produce
It seems counterintuitive, but the process of selling, designing, and producing what appear to be
Will 2013 Be IBS’ Comeback Year? Part 1
Several years ago enterprise applications market observers might have talked about Sweden’s “Three I” enterprise resource planning (ERP) vendors: Intentia, IFS,
the field service management (FSM) space, IFS has lately had an array of impressive customer wins . Enter IBS AB The third vendor, IBS (International Business Solutions), has also had its fair share of challenges and changes over the past several years. Since the mid-2000s the vendor has had a few chief executive officer (CEO) changes, but it seems to be on a recovery path under Symphony Technology Group (which acquired IBS and took it private in mid-2011) and a new CEO, Douglas Braun, formerly second in
IFS Applications Achieves Oracle Exastack Optimized Status
At the IFS World Conference 2012 in Gothenburg, Sweden, it was interesting to notice that Microsoft was the diamond sponsor of the conference, while IBM and
and field service management (FSM) deals, especially in asset-intensive industries (where Oracle has JD Edwards, Siebel, and E-Business Suite offerings), both vendors claim an extremely close relationship when it comes to technology (2,500 Oracle database customers that come from IFS are certainly not to be neglected by Oracle). Rumor has it that long ago, when IFS was going through tough times, Microsoft was interested in acquiring the vendor, even after its acquisitions of Great Plains and Navision.
Navigating Between Service Management Scylla & Charybdis - Part 1
It is no longer breaking news to say that the US and the European Union (EU) are turning from product-based to service economies. The trend of the increasing
and field service management (FSM) software suites. These offerings typically include help desk , customer call center , spare parts management, work order management, and workforce scheduling and dispatch. Evolutionary and new business models are creating competitive advantages for companies that can proactively anticipate, understand, and address customer needs, ultimately leading to increased profits and customer loyalty. The culmination of these endeavors is the ability to offer performance-based
Inside Look at the Success of Cloud Field Service Provider ServiceMax-Part 1
TEC’s recent article on IFS’ recent success in the field service management (FSM) market by no means implies that other FSM players are not prospering. Indeed
means implies that other FSM players are not prospering. Indeed, one of those players is ServiceMax , which is garnering quite a bit of attention in the field service market, and more than doubles its revenues, receivables, pipeline production, and bookings each year. It also provides one of the most vibrant applications on the salesforce.com ’s AppExchange marketplace. AppExchange currently features more than 1,700 solutions with 1.6 million installs and $700 (USD) in total revenue for
ViryaNet G4 Field Service Management Certification Report
ViryaNet G4 is now TEC certified in the field service management (FSM) solution space. The sophisticated best-of-breed FSM solution has been designed for medium
space. The sophisticated best-of-breed FSM solution has been designed for medium and large service organizations. Optimizing day-to-day activities and operations for service organizations for improved business performance is at the core of ViryaNet’s market approach. Download the ViryaNet G4 certification report now for product analysis, comparison with the average field service management solution, and in-depth analyst commentary.
Vertical Solutions Inc.-All About Field Service: Part Two
In a blog post last week, I talked about Vertical Solutions’ (VSI) offerings for field service management (FSM), including the company’s customer profile
organizations using the native FSM module of their ERP solution simply because the boxes next to FSM functionality are ticked off; many of these deployments simply are not working. There’s a disjoint between the executives who sign off on an ERP solution and the directors and managers who actually have to run post-sales service divisions or organizations. These directors know that strategic service initiatives take more than capturing data fields on the screen with simple email messages that shoot out
What's Wrong With Enterprise Applications, And What Are Vendors Doing About It? Part Three: A New Approach and User Recommendations
Despite the user preference for a single, 'one-stop shop' vendor, componentized software products, interoperability standards and Internet technology will lead
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IFS Wins in Field Service Management
While it may not be surprising that IFS has lately had a streak of enterprise resource planning (ERP) and enterprise asset management (EAM) wins in its
operational processes. The distributor’s FSM footprint is being expanded through the of IFS mobile technology on handheld devices to further reduce cost and improve customer service. And WP Beverages now has inventory analytics so the company can, over time, redefine what those mobile stock levels ought to be. Last but not least, IFS has automated integration to Pepsi Cola North America for supporting national accounts, and also has automated the product configuration and site preparation process.
Oracle FSM—One Name, Three Different Products
In this report, TEC research analyst Raluca Druta delves deep into Oracle's approach to addressing the current demands of the field service management (FSM
how Oracle's three different FSM product lines and recent strategies and partnerships enable the software giant to provide strong customer engagement and great customer experiences.
Is Your Store Customer-centric?
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference between simply serving a customer
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Is There Finally a Metadata Exchange Standard on the Horizon?
On September 27, a group of vendors including Oracle, IBM, Unisys, NCR, and Hyperion Solutions announced the submission of a metadata interchange standard to
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Enterprise Applications--The Genesis and Future, Revisited Part Six: Looking to the Future
Unless all the functional modules have access to and use the same data in near real-time, unless all processes are fully integrated (so that, for example a
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Plant Intelligence as Glue for Dispersed Data?
Enterprises that have manufacturing or plant-level intelligence systems can be guided through the forking paths of exception-based decision-making. Not only
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