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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 fsm jobs


IFS Field Service Management Certification Report
IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM

fsm jobs  of field service management (FSM) solutions in the Customer Relationship Management (CRM) and Enterprise Research Planning (ERP) Evaluation Centers. The IFS Field Service Management solution intertwines service management, dynamic scheduling, and mobile capabilities. It is an ideal fit for organizations that require a combination of service jobs such as installation, quick break-fix jobs, some preventive maintenance, and other similarly fast-paced jobs. Download the IFS Field Service Management

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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S2 Suite


ServicePower’s suite of field service solutions includes work order management, scheduling and third-party dispatch, parts and inventory management, warranty claim processing and payments, and mobile field activity management. The ServiceScheduling optimization functionality employs an artificial intelligence–based algorithm that allows organizations to allocate jobs to the appropriate technician and create optimized routes. ServicePower can deliver its offering to any industry, including the following: appliances and consumer electronics, insurance and extended warranty, HVAC, charity, food service, alarms and security, retail, and utilities. The solution can be deployed both on premises and in the cloud.

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ClickSoftware and NetSuite Partner for Cloud Field Service


One of the major themes at the recently held SuiteWorld 2013 conference was that NetSuite has been aggressively building a cloud partner ecosystem, the Autodesk alliance being one resounding example. During the conference, automated mobile workforce management (WFM) and optimization solutions provider ClickSoftware Technologies announced that it has partnered with NetSuite to build the

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IFS Field Service Management Is Now a TEC Certified Solution


TEC is pleased to announce that IFS Field Service Management is now part of Technology Evaluation Centers’ (TEC’s) field service management (FSM) certified solutions and available for evaluation online in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers. Within the next few weeks, the IFS Certification Report will be available for download on

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Navigating Between Service Management Scylla & Charybdis - Part 2


Part 1 of this series analyzed the phenomenon of the rise of the service economy: the increasing importance of the service sector in industrialized economies. Especially in a sluggish market, service delivered after the initial sale of a product is what can truly differentiate competitors. In fact, after-sale service is quite difficult to replicate. Thus, while durable (hard

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Business Analytics Help Marketers Make Data-driven Decisions


IBM Business Analytics help managers in different areas of the marketing organization do their jobs more effectively. Watch this video to see how: 1. Demand generation managers can target the most profitable customers with the right offer at the right time. 2. Marketing operations managers can review the results of multiple campaigns from a single marketing performance dashboard. 3. Brand managers can blend data from blogs, forums, and social websites with CRM data to see how people really regard the company’s brand.

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The Magic Behind Planning and Executing (Optimal) Service Supply Chains - Part 2


Part 1 of this series established that service supply chains have many planning levels and time horizons, which can be roughly divided into the following: the immediate period around the day of service, and forecasting and planning for the day of service. My post then expanded on the various approaches to tame the challenges on the actual day of service. The most advanced

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Choosing the Right ERP System: How to Avoid the 7 Fatal Flaws


Enterprise resource planning (ERP) should provide all employees with information that helps them perform their jobs. But process manufacturing is very complicated, so your ERP software must be robust enough to support your information needs. While no packaged ERP can meet everyone’s needs perfectly, finding the best fit for your needs is key. Learn seven things not to do during your ERP software selection project.

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Best Practices: 10 Must-have Metrics and Benchmarks for Better Recruiting


In today’s recruiting environment, measuring the right things is more important than ever. With candidates searching for and applying for jobs from a multitude of sources from all over the world, creating highly effective recruiting strategies has become extremely complicated and challenging. Read up on 10 crucial metrics and benchmarks for more effective recruiting.

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Inside Look at the Success of Cloud Field Service Provider ServiceMax-Part 2


In part 1 of this blog post series, we took a look at a major player in the field service management (FSM) market ServiceMax. In what follows is a recent question-and-answer interview with Stacey Epstein‚ vice president (VP) of marketing at ServiceMax. Stacey has extensive experience in generating demand, fueling growth, and building brand name global recognition for technology

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IFS Wins in Field Service Management


While it may not be surprising that IFS has lately had a streak of enterprise resource planning (ERP) and enterprise asset management (EAM) wins in its traditional asset-intensive industries, it is interesting to note that some recent wins and expanded project footprints are in the realm of field service management (FSM). IFS has tackled this attractive software category via the recent

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