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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 fsm quiz


Will 2013 Be IBS’ Comeback Year? Part 1
Several years ago enterprise applications market observers might have talked about Sweden’s “Three I” enterprise resource planning (ERP) vendors: Intentia, IFS,

fsm quiz  the field service management (FSM) space, IFS has lately had an array of impressive customer wins . Enter IBS AB The third vendor, IBS (International Business Solutions), has also had its fair share of challenges and changes over the past several years. Since the mid-2000s the vendor has had a few chief executive officer (CEO) changes, but it seems to be on a recovery path under Symphony Technology Group (which acquired IBS and took it private in mid-2011) and a new CEO, Douglas Braun, formerly second in

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » fsm quiz

Six Common Mistakes Companies Are Making Today


Read this white paper to learn about the most common mistakes companies are making during a down economy—and find out how you can use business intelligence (BI) to avoid these same mistakes. Plus, take a quick quiz to evaluate your own company’s BI quotient and find out which BI approach will help you avoid these blunders.

fsm quiz  Common Mistakes Companies Are Making Today Read this white paper to learn about the most common mistakes companies are making during a down economy—and find out how you can use business intelligence (BI) to avoid these same mistakes. Plus, take a quick quiz to evaluate your own company’s BI quotient and find out which BI approach will help you avoid these blunders. Read More

VSI Joins Microsoft Dynamics Emerging Partner Program


Vertical Solutions, Inc. (VSI), a provider of field service management (FSM) and customer experience (CX) software solutions, has been selected to participate in the Emerging Partner Program for Microsoft Dynamics. VSI’s spectrum of post-sales services management solutions will complement Microsoft’s suite of enterprise resource planning (ERP) business solutions, including Microsoft Dynamics AX

fsm quiz  VServiceManagement (VSM) is an FSM solution that manages the lifecycle of post-sales mobile field service and customer support business processes, from work-order creation to completion. VSM integrates with Microsoft Dynamics AX 2012 , and handles complex contracts and warranties, entitlements, dispatch, and offline mobile, complementing Microsoft’s enterprise applications stack. VSI was chosen to participate in the Program for its proven industry experience and deep domain expertise in service Read More

IFS Applications Achieves Oracle Exastack Optimized Status


At the IFS World Conference 2012 in Gothenburg, Sweden, it was interesting to notice that Microsoft was the diamond sponsor of the conference, while IBM and Oracle were platinum sponsors. Currently, IFS Applications runs solely on Oracle database, while the presentation (client) side and prepackaged business intelligence (BI) are Microsoft-centric (the IFS Web client also supports Internet

fsm quiz  and field service management (FSM) deals, especially in asset-intensive industries (where Oracle has JD Edwards, Siebel, and E-Business Suite offerings), both vendors claim an extremely close relationship when it comes to technology (2,500 Oracle database customers that come from IFS are certainly not to be neglected by Oracle). Rumor has it that long ago, when IFS was going through tough times, Microsoft was interested in acquiring the vendor, even after its acquisitions of Great Plains and Navision. Read More

Field Service Management (FSM)


Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system.

fsm quiz  relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it Read More

IFS Wins in Field Service Management


While it may not be surprising that IFS has lately had a streak of enterprise resource planning (ERP) and enterprise asset management (EAM) wins in its traditional asset-intensive industries, it is interesting to note that some recent wins and expanded project footprints are in the realm of field service management (FSM). IFS has tackled this attractive software category via the recent

fsm quiz  operational processes. The distributor’s FSM footprint is being expanded through the of IFS mobile technology on handheld devices to further reduce cost and improve customer service. And WP Beverages now has inventory analytics so the company can, over time, redefine what those mobile stock levels ought to be. Last but not least, IFS has automated integration to Pepsi Cola North America for supporting national accounts, and also has automated the product configuration and site preparation process. Read More

Surviving Amid "ERP Sharks" as a “Visionary Vendor for the Pragmatic User” (Part I)


Maybe just for the sake of change (or some fun), let me start this blog post as a quiz question. It could go like this: Can anyone name the mid-market incumbent manufacturing and distribution-oriented enterprise resource planning (ERP) vendor that has a global presence (through regional territory distribution centers and a global reseller network in the United States [US], Canada, Africa, Asia

fsm quiz  Amid ERP Sharks as a “Visionary Vendor for the Pragmatic User” (Part I) Maybe just for the sake of change (or some fun), let me start this blog post as a quiz question. It could go like this: Can anyone name the mid-market incumbent manufacturing and distribution-oriented enterprise resource planning (ERP) vendor that has a global presence (through regional territory distribution centers and a global reseller network in the United States [US], Canada, Africa, Asia-Pacific, Australia and the Read More

Market Landscape Report: Field Service Management


If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report.

fsm quiz  management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report. Read More

Field Service Management (FSM) Software Evaluation Report


Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system

fsm quiz  relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it c Read More

Ventyx-Utilities’ One-Stop-Shop Provider?


In 2012, there is still no such thing as a true “total solution provider” for energy and utility companies. These companies just have too many needs across the board that require robust industry-specific functionality and deep domain expertise for a single vendor to satisfy them all. But Ventyx, an ABB company, comes close to the mark. TEC principal analyst P.J. Jakovljevic discusses Ventyx’s strategy with its product marketing team.

fsm quiz  we can offer an FSM solution with a robust scheduling and dispatch optimization engine. Moreover, we integrate the solution with our industry-leading EAM solution or outage management solution, or CIS and billing solution. In all areas, however, our industry domain expertise remains a unique advantage. TEC: What are your views on multitenant software as a service (SaaS) and cloud, and are you making any concrete moves in that direction? Ventyx: We believe that the future of the software marketplace is Read More

Industry Analysts on Field Service Mobility Trends


P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.

fsm quiz  field service management, field service mobility, FSM, FSM trends Read More

Field Service Management (FSM) RFI/RFP Template


Customer Engagement Management, Contract and Warranty Management, Work Order Management, Inventory, Logistics, and Parts Planning, Workforce Forecasting and Planning, Scheduling and Routing, Integration, and Analytics &Reporting and Technical Functionality

fsm quiz  Service Management (FSM) RFI/RFP Template The Field Service Management (FSM) RFI/RFP Template lists and describes 1096 features and functions found in Field Service Management (FSM) software solutions. This Field Service Management (FSM) Template can help you save time, control costs, and communicate clearly with vendors at nearly every stage of your Field Service Management (FSM) software selection projects. Features and functions included in this Field Service Management (FSM) Template: Customer Read More

IFS Field Service Management: Field Service Management (FSM) Competitor Analysis Report




fsm quiz  Management: Field Service Management (FSM) Competitor Analysis Report Read More

Here Comes IFS Metrix Service Management 5.6


Ahead of the annual IFS World Conference 2013 in Barcelona at the end of this month, the global enterprise applications company IFS announced the general release of version 5.6 of its IFS Metrix Service Management product. This new version includes new and enhanced features for technicians and service managers that aim to improve productivity, enhance service delivery, and drive customer

fsm quiz  extensive field service management (FSM) suite including dynamic scheduling. Companies running IFS Applications as their enterprise resource planning (ERP) system can now invoice billable service work and track labor and parts costs through a standard interface. Other notable new capabilities of IFS Metrix Service Management include the following: A Workflow Designer and wizard-driven workflow engine for rapid development and deployment of new processes, whereby IFS Metrix Service Management users can Read More

The Rising Financial Importance of Service


For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results. Download this infographic from the Aberbeen Group and see how organizations can win by providing best-in-class service to their customers.

fsm quiz  field service,filed service management,FSM software,Best-in-Class,best-in-class service,best-in-class field service,ServiceMax Read More