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TOA Technologies Raises Significant New Funds to Expand FSM Space
TOA Technologies has recently raised $66 million [USD] from Technology Crossover Ventures (TCV) to continue to expand and execute on its vision for better field

fsm telecommunication  is a provider of FSM and mobile workforce management (WFM) software solutions. The company was founded in 2003 with a vision to transform the service experience into a meaningful and memorable interaction between the service provider and customer—whether that customer is a person waiting at home for an installation, service, or delivery, a doctor anticipating the repair of a life-saving medical device, or a telecommunication providers' cell tower in need of immediate maintenance. Leveraging cloud, Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » fsm telecommunication


Navigating Between Service Management Scylla & Charybdis - Part 2
Part 1 of this series analyzed the phenomenon of the rise of the service economy: the increasing importance of the service sector in industrialized economies

fsm telecommunication  ClickSoftware’s  field service management (FSM)  product is used by 5,200 agents/technicians visiting 1.9 million homes per year to perform deliveries, installations, and repairs to computers and appliances. The mind-boggling task of scheduling that many field resources hints at the complexity of service provision. The final part of this blog series will go beyond the service economy opportunity to analyze why achieving consistently high  customer service  is not an easy feat, (and thus the Scylla Read More...
Take Revenue Assurance to the Next Level
At a time when many companies are concerned about operational expenditure, a business assurance system with consultancy can help. Instead of randomly entering a

fsm telecommunication  Revenue Assurance to the Next Level WeDo technologies’ Business Assurance solutions address the optimization of both Business Performance and Risk Management systems and processes, aligning these critical goals in order to achieve maximum shareholder value protection. Source: Wedo Technologies Resources Related to Take Revenue Assurance to the Next Level : Revenue Assurance(RA) (Wikipedia) Take Revenue Assurance to the Next Level Revenue Assurance solution (RAID) is also known as : Business Read More...
Market Landscape Report: Field Service Management
If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from

fsm telecommunication  management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report. Read More...
IFS Applications Achieves Oracle Exastack Optimized Status
At the IFS World Conference 2012 in Gothenburg, Sweden, it was interesting to notice that Microsoft was the diamond sponsor of the conference, while IBM and

fsm telecommunication  and field service management (FSM) deals, especially in asset-intensive industries (where Oracle has JD Edwards, Siebel, and E-Business Suite offerings), both vendors claim an extremely close relationship when it comes to technology (2,500 Oracle database customers that come from IFS are certainly not to be neglected by Oracle). Rumor has it that long ago, when IFS was going through tough times, Microsoft was interested in acquiring the vendor, even after its acquisitions of Great Plains and Navision. Read More...
Fulcrum Technologies
Fulcrum is a privately owned software and services firm. Originally founded in 1984 as Barcodes West Systems Integration, this Seattle, US-based company was

fsm telecommunication  Technologies Fulcrum is a privately owned software and services firm. Originally founded in 1984 as Barcodes West Systems Integration, this Seattle, US-based company was renamed Fulcrum in 1998. It provides asset tracking and materials management software solutions that includes specialized barcode labels and handheld data collection equipment that track assets in and outside of the field. Fulcrum has installed more than thirty telecommunication providers in the United States, Canada, and Ireland. Read More...
ClickSoftware and NetSuite Partner for Cloud Field Service
One of the major themes at the recently held SuiteWorld 2013 conference was that NetSuite has been aggressively building a cloud partner ecosystem, the Autodesk

fsm telecommunication  cloud field service management (FSM) peers TOA Technologies  and ServiceMax . Both of these vendors, especially ServiceMax, have been prominent partners of salesforce.com . In addition, ClickSoftware’s longstanding relationship with SAP has soured a bit as of late after SAP acquired Syclo last year to bolster its already strong mobility offerings that came from Sybase . Having NetSuite as another sales avenue seems a smart move for somewhat embattled ClickSoftware, but only time will tell how Read More...
Management Strategy for Network Critical Physical Infrastructure
Network-critical physical infrastructure includes power, cooling, racks and physical structure, security and fire protection, cabling, management systems, and

fsm telecommunication  Strategy for Network Critical Physical Infrastructure Management Strategy for Network Critical Physical Infrastructure If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Computer Rooms are the heart of many small/medium businesses. Often not originally or specifically designed to provide the ideal environment for IT equipment, special attention to Network Critical Physical Infrastructure (NCPI) when deploying racks of servers, Read More...
Oracle Claims The Worst Is Over And Turns To KISS For A Boost Part 1: The News
Oracle seems to have been trying hard to find a magic formula to ramp up its declining applications revenue. Targeting the lower end of the market with the

fsm telecommunication  Claims The Worst Is Over And Turns To KISS For A Boost Part 1: The News Oracle Claims The Worst Is Over And Turns To KISS For A Boost Part 1: The News P.J. Jakovljevic - July 10, 2001 Event Summary  In June Oracle Corporation (NASDAQ: ORCL), the largest database provider and one of the largest providers of software applications for e-business, unveiled a new suite of online services aimed at capturing the small business market. It also announced changes to appeal to its larger customers, as well as Read More...
7 Things Every Executive Should Know About Telecom Expenses
Most enterprises waste millions of dollars annually by not managing their telecom spend in a standardized, centralized, more accurate way. Having ballooned up

fsm telecommunication  Things Every Executive Should Know About Telecom Expenses Telecom Expense Management (TEM) is the practice of automating telecommunication service expenses (voice, data, and wireless) across your enterprise to save money and streamline telecom expense management. Source: Telesoft Resources Related to 7 Things Every Executive Should Know About Telecom Expenses : Telecom Expense Management (TEM) (Wikipedia) 7 Things Every Executive Should Know About Telecom Expenses Telecom Expense Management is also Read More...
Sky Field Service Management Certification Report
Sky by FieldOne is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer

fsm telecommunication  differentiates Sky from other FSM products is that it is not a proprietary solution and therefore it allows clients who have expertise in Microsoft Dynamics XRM platform to customize the product themselves without going back to the vendor. Download the Sky certification report now for product analysis and in-depth analyst commentary. Read More...
Technology Evaluation Centers (TEC) Research Shows Efficient Field Service Management (FSM) Pivotal in the Age of the Customer
In today’s market, everything starts and ends with the customer. From this perspective, the service sector must ensure fluidity in its operations to guarantee

fsm telecommunication  the Customer TEC’s online FSM software evaluation tool matches key requirements with industry-leading solutions, to help organizations choose the best-fit solution for their needs. Montreal, Canada (April 28, 2014) — In today’s market, everything starts and ends with the customer. Customer experience spans the lifecycle of a product, from concept and design to sales and service. From this perspective, the service sector must ensure fluidity in its operations to guarantee positive customer Read More...
Internet-based Phone Service for Small to Midsize Companies
Typically, the cost of feature-rich and scalable business phone systems prevents small businesses from purchasing these powerful tools in the initial stages of

fsm telecommunication  based Phone Service for Small to Midsize Companies Internet-based Phone Service for Small to Midsize Companies If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. 8x8 Internet Phone Service works exactly like traditional phone service with two exceptions – you pay a lot less for local and long distance calling and gain an abundance of powerful features like voicemail, caller ID, call forwarding, three way calling and much more at Read More...
A VoIP Primer-Everything You Need to Know about VoIP
Are you considering voice over Internet protocol (VoIP) for your organization? We’ll take a comprehensive look at how VoIP works, and what you should know

fsm telecommunication  VoIP Primer-Everything You Need to Know about VoIP This article is geared toward the business person who is considering adopting voice over Internet protocol (VoIP). I will briefly describe the history and function of VoIP, and the considerations you should take into account before choosing a vendor. VoIP is a very simple concept. Instead of using a traditional telephone company's internal network for voice services, VoIP connections use the Internet. By using this electronic highway, you can take advanta Read More...
HopeRun
HopeRun, established in 1998, provides offshore software outsourcing services to international clients. In accordance with various business models and

fsm telecommunication  HopeRun, established in 1998, provides offshore software outsourcing services to international clients. In accordance with various business models and requirements, HopeRun builds customized solutions for its customers. As a Capability Maturity Model Integration 3 (CMMI3)-certified software provider, the company has an experienced development team, a quality assurance (QA) system, and a professional staff. HopeRun focuses its efforts in the core fields of telecommunication and the Internet, Read More...

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