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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 fsm tropical machines


Protecting Virtual Servers with Acronis True Image
While virtualization technology can simplify server management and reduce operating costs, in production environments it presents a disaster-recovery challenge.

fsm tropical machines  

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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ServiceMax Field Service Management Is Now a TEC Certified Solution


ServiceMax has become part of Technology Evaluation Centers’ (TEC’s) group of certified field service management (FSM) applications, and is now available for online evaluation in comparison with other FSM software solutions in TEC’s Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM)Evaluation Centers. Within the next few weeks, the ServiceMax Certification

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Spencer Technologies Selects IFS Metrix Service Management


Adding to its ongoing array of wins in the realm of filed service management (FSM), IFS recently announced that Spencer Technologies, a provider of network design, infrastructure installation, and technology deployment services for retail locations, has selected IFS Metrix Service Management as its FSM solution. Spencer Technologies, of Northborough, Massachusetts, will use IFS Metrix Service

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Case Study: Diebold


Based in Canton, Ohio (US), Diebold provides automatic teller machines (ATMs), security systems, and integrated self-service solutions for the financial and retail industries. To accelerate technician training and assure regulatory compliance, Diebold integrated a learning management system (LMS) within its Oracle environment. Learn how Diebold’s solution reduced technicians’ speed-to-competency from 18 months to just 4.

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ViryaNet Spotlight Report


ViryaNet, a field service management (FSM) software provider, helps organizations continuously improve and optimize their field service processes for their mobile workforces. Read this spotlight report on ViryaNet, and find out how the vendor’s comprehensive FSM solution and performance management methodologies help field service companies address conflicting business objectives and achieve effective and business goal–oriented resource management.

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Telefónica Selects TOA Technologies as a Global FSM Solution


As part of its recent major global IT transformation, Telefónica has selected TOA Technologies as its global field service management (FSM) solution provider. This is a global contract agreement for TOA to be the standard FSM provider with its ETAdirect solution suite, covering all 24 countries in which the telecom provider does business across Europe and Latin America. The

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Bank of America


Bank of America is a multinational banking and financial services company. It has a retail banking footprint that covers approximately 80 percent of the U.S. population and serves approximately 57 million consumer and small business relationships at 5,600 banking centers and 16,200 automated teller machines (ATMs).

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FSM Software Review: Service Max Field Service Management


This field service management (FSM) software review report examines the FSM software by ServiceMax and its support for business management processes against known benchmarks. It assesses ServiceMax FSM for FSM functionality and reviews the product’s support capacity with a focus on:

  • Customer Engagement Management
  • Contract and Warranty Management
  • Work Order Management
  • Inventory, Logistics, and Parts Planning
  • Workforce Forecasting and Planning
  • Scheduling and Routing
  • Integration
  • Analytics and Reporting

The report also contains an independent analyst’s review of the FSM software based on a demonstration provided by ServiceMax. The review identifies the features of ServiceMax FSM that distinguishes it from other business process management solutions, including its cloud-based data sharing platform to facilitate the sharing and modification of workflows, and its monitoring feature for service quality benchmarks. In this review, the analyst outlines the software provider’s implementation process, support model, and target user base.

ServiceMax FSM achieved TEC certification status for its FSM software solution by completing TEC’s certification program, which includes a demonstration of the FSM software’s support for specific real-world business process and a detailed functional benchmarking analysis.

Based on a demonstration of ServiceMax FSM, a TEC analyst has assessed the FSM software’s features, evaluating the software against known industry benchmarks, to determine that ServiceMax FSM by ServiceMax is a strong FSM system.

Download this software review report for product analysis and comparison, an in-depth analyst commentary, and to learn more about how ServiceMax FSM can help businesses achieve their FSM objectives.

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IBM Moves into Enterprise Application Integration


International Business Machines (NYSE: IBM) has announced a new release of MQSeries Integrator that should help businesses integrate their applications and improve e-business architectures. IBM’s leadership in message oriented middleware with MQSeries should allow them to take a leadership role in the market in short order.

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IFS Wins in Field Service Management


While it may not be surprising that IFS has lately had a streak of enterprise resource planning (ERP) and enterprise asset management (EAM) wins in its traditional asset-intensive industries, it is interesting to note that some recent wins and expanded project footprints are in the realm of field service management (FSM). IFS has tackled this attractive software category via the recent

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Come See the Softer Side of Linux?


Three hardware manufacturers, trying to upgrade the scalability and manageability of Linux servers, announced major Linux server initiatives at LinuxWorld in New York.

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