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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 fsm tropical machines


Protecting Virtual Servers with Acronis True Image
While virtualization technology can simplify server management and reduce operating costs, in production environments it presents a disaster-recovery challenge.

fsm tropical machines  

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » fsm tropical machines

ServiceMax Field Service Management Is Now a TEC Certified Solution


ServiceMax has become part of Technology Evaluation Centers’ (TEC’s) group of certified field service management (FSM) applications, and is now available for online evaluation in comparison with other FSM software solutions in TEC’s Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM)Evaluation Centers. Within the next few weeks, the ServiceMax Certification

fsm tropical machines  in comparison with other FSM software solutions in  TEC’s Enterprise Resource Planning (ERP)  and  Customer Relationship Management (CRM) Evaluation Centers. Within the next few weeks, the ServiceMax Certification Report will be available for download on the  TEC Certification Reports page . The report will portray the product’s main FSM capabilities, in light of TEC’s FSM software research model structure. This blog post offers a brief overview of the supported principal features and functions Read More

Spencer Technologies Selects IFS Metrix Service Management


Adding to its ongoing array of wins in the realm of filed service management (FSM), IFS recently announced that Spencer Technologies, a provider of network design, infrastructure installation, and technology deployment services for retail locations, has selected IFS Metrix Service Management as its FSM solution. Spencer Technologies, of Northborough, Massachusetts, will use IFS Metrix Service

fsm tropical machines  moving to a best-of-breed FSM solution made sense. Reportedly, IFS Metrix won this deal over Astea International . Spencer Technologies believes that this FSM investment will help it on following two levels: The IFS Mobile platform should help its technicians automate remote tasks and be more responsive to emerging customer needs. IFS Metrix Service Management should allow the company to configure its workflow to streamline project management by automating processes that in the past would have required Read More

Case Study: Diebold


Based in Canton, Ohio (US), Diebold provides automatic teller machines (ATMs), security systems, and integrated self-service solutions for the financial and retail industries. To accelerate technician training and assure regulatory compliance, Diebold integrated a learning management system (LMS) within its Oracle environment. Learn how Diebold’s solution reduced technicians’ speed-to-competency from 18 months to just 4.

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ViryaNet Spotlight Report


ViryaNet, a field service management (FSM) software provider, helps organizations continuously improve and optimize their field service processes for their mobile workforces. Read this spotlight report on ViryaNet, and find out how the vendor’s comprehensive FSM solution and performance management methodologies help field service companies address conflicting business objectives and achieve effective and business goal–oriented resource management.

fsm tropical machines  how the vendor’s comprehensive FSM solution and performance management methodologies help field service companies address conflicting business objectives and achieve effective and business goal–oriented resource management. Read More

Telefónica Selects TOA Technologies as a Global FSM Solution


As part of its recent major global IT transformation, Telefónica has selected TOA Technologies as its global field service management (FSM) solution provider. This is a global contract agreement for TOA to be the standard FSM provider with its ETAdirect solution suite, covering all 24 countries in which the telecom provider does business across Europe and Latin America. The

fsm tropical machines  Technologies as a Global FSM Solution As part of its recent major global IT transformation, Telefónica has selected TOA Technologies as its global field service management (FSM) solution provider. This is a global contract agreement for TOA to be the standard FSM provider with its ETAdirect solution suite, covering all 24 countries in which the telecom provider does business across Europe and Latin America. The engagement will start immediately in the following six countries: Brazil, Spain, Chile, Read More

Bank of America


Bank of America is a multinational banking and financial services company. It has a retail banking footprint that covers approximately 80 percent of the U.S. population and serves approximately 57 million consumer and small business relationships at 5,600 banking centers and 16,200 automated teller machines (ATMs).

fsm tropical machines   Read More

ServiceMax Field Service Management Certification Report


ServiceMax is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers. Certification ensures that ServiceMax has demonstrated ServiceMax's support for specific real-world business processes chosen by TEC analysts, and that TEC analysts have analytically and comparatively reviewed research questionnaire data about ServiceMax against known benchmarks. Since its inception, ServiceMax has developed its FSM solution as a comprehensive, end-to-end suite. Download the ServiceMax certification report now for product analysis and in-depth analyst commentary.

fsm tropical machines  ServiceMax has developed its FSM solution as a comprehensive, end-to-end suite. Download the ServiceMax certification report now for product analysis and in-depth analyst commentary. Read More

IBM Moves into Enterprise Application Integration


International Business Machines (NYSE: IBM) has announced a new release of MQSeries Integrator that should help businesses integrate their applications and improve e-business architectures. IBM’s leadership in message oriented middleware with MQSeries should allow them to take a leadership role in the market in short order.

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IFS Wins in Field Service Management


While it may not be surprising that IFS has lately had a streak of enterprise resource planning (ERP) and enterprise asset management (EAM) wins in its traditional asset-intensive industries, it is interesting to note that some recent wins and expanded project footprints are in the realm of field service management (FSM). IFS has tackled this attractive software category via the recent

fsm tropical machines  operational processes. The distributor’s FSM footprint is being expanded through the of IFS mobile technology on handheld devices to further reduce cost and improve customer service. And WP Beverages now has inventory analytics so the company can, over time, redefine what those mobile stock levels ought to be. Last but not least, IFS has automated integration to Pepsi Cola North America for supporting national accounts, and also has automated the product configuration and site preparation process. Read More

Come See the Softer Side of Linux?


Three hardware manufacturers, trying to upgrade the scalability and manageability of Linux servers, announced major Linux server initiatives at LinuxWorld in New York.

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POLL: What Are Your FSM Requirements?


TEC is developing a new market survey report on field service management (FSM), and we would like to hear your thoughts on FSM solutions. Your responses to the following six questions will help us reveal the market trends in the needs of real-world organizations that are automating their field service activities. {democracy:83}{democracy:84}{democracy:85}{democracy:86}{democracy:87

fsm tropical machines  What Are Your FSM Requirements? TEC is developing a new market survey report on field service management (FSM), and we would like to hear your thoughts on FSM solutions. Your responses to the following six questions will help us reveal the market trends in the needs of real-world organizations that are automating their field service activities. {democracy:83} {democracy:84} {democracy:85} {democracy:86} {democracy:87} {democracy:88} Thank you for taking the time to participate in this TEC poll. We exp Read More

ViryaNet G4: Field Service Management (FSM) Competitor Analysis Report




fsm tropical machines  G4: Field Service Management (FSM) Competitor Analysis Report Read More

Virtualization Strategy for Midsized Businesses


In these challenging times, midsized businesses need to simplify IT infrastructure and reduce costs. Yet, with diverse storage, server, and network requirements—as well as limited physical space to store and manage systems—they have few options. Discover how virtualization can offer small and midsized businesses significant benefits—not simply in server consolidation, but also with affordable business continuity.

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IBM to Make Cuts in PC Business Real Change, or Just Buying Time?


International Business Machines Corp. plans to cut as much as 10% of the workforce at its personal computer division, or as many as 1,000 jobs, in a cost-cutting effort to turn around the division that lost nearly $1 billion last year.

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