X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 fsm ventures


TOA Technologies Raises Significant New Funds to Expand FSM Space
TOA Technologies has recently raised $66 million [USD] from Technology Crossover Ventures (TCV) to continue to expand and execute on its vision for better field

fsm ventures  New Funds to Expand FSM Space TOA Technologies has  recently raised $66 million [USD] from Technology Crossover Ventures (TCV) to continue to expand  and execute on its vision for better field service management (FSM) globally. This announcement is important, as this is the largest single funding round in FSM software to date. FSM is a growing software market, and this news shows that it is quickly increasing in value and relevance globally. Field service has become a strategic component of every

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

Evaluate Now

Documents related to » fsm ventures

Inside Look at the Success of Cloud Field Service Provider ServiceMax-Part 1


TEC’s recent article on IFS’ recent success in the field service management (FSM) market by no means implies that other FSM players are not prospering. Indeed, one of those players is ServiceMax, which is garnering quite a bit of attention in the field service market, and more than doubles its revenues, receivables, pipeline production, and bookings each year. It also provides one of the most

fsm ventures  means implies that other FSM players are not prospering. Indeed, one of those players is ServiceMax , which is garnering quite a bit of attention in the field service market, and more than doubles its revenues, receivables, pipeline production, and bookings each year. It also provides one of the most vibrant applications on the salesforce.com ’s AppExchange marketplace. AppExchange currently features more than 1,700 solutions with 1.6 million installs and $700 (USD) in total revenue for Read More

Legal Considerations in E-commerce


Doing business on the Internet can involve some tricky legal issues. This article will help you understand the kinds of information you need to provide to your attorney to get the best possible advice on setting up your new Internet business.

fsm ventures  Considerations in E-commerce Legal Considerations in E-Commerce Anthony E. Perkins, Esq. and Dennis P. Geller, Ph.D. December 9th, 1999 Guest Analyst: Anthony E. Perkins is an Attorney and a Principal with TechVentures Group, LLC., a business advisory group focused on technology-oriented businesses and ventures seeking expert assistance and information on starting, growing, selling, merging or financing their companies. Can They Do That? I sent them an e-mail and the next time I looked at their Read More

Examples Of How Some Mid-Market Vendors Might Remain Within The Future Three (Dozen)?


While the ongoing consolidation frenzy is by no means the end of smaller vendors, the number of survivors will certainly be only a few dozen. Amid these ongoing seismic consolidation tremors, smaller application vendors are left with few choices: going private under a wealthy financial backer’s wing that is also committed to invest in the acquired technology, or snatching some prominent mid-market players within its market segment.

fsm ventures  Of How Some Mid-Market Vendors Might Remain Within The Future Three (Dozen)? Event Summary Amid extensively reported controversial takeover bids & counter bids, lawsuits & counter lawsuits tug-of -wars amongst the three renowned Tier 1 application vendors, Oracle, PeopleSoft and J.D. Edwards (see Frantic Merger-Mania Spiced Up With Vendettas Leaves Customers Anxious ), almost unnoticed or only briefly reported by market observers have been recent moves of some much smaller and less visible Read More

Oracle Acquires TOA Technologies for FSM Leadership


Oracle acquires TOA Technologies, a leader of cloud-based field service management (FSM) solutions. How will services companies benefit from this deal? Read P.J. Jakovljevic's write-up and find out.

fsm ventures  Acquires TOA Technologies for FSM Leadership Oracle recently announced an agreement to acquire TOA Technologies , a leading provider of cloud-based field service management (FSM) solutions for companies of all sizes. TOA’s products help enterprises manage and optimize the last mile of in situ customer service (on the day of service) by coordinating activities between dispatchers, mobile employees in the field, and customers.   TOA’s FSM software as a service (SaaS) offering enables companies to Read More

KronosWorks 2013: The World's Leading Workforce Information Exchange


This year’s Kronos user conference took place in Orlando, Florida, and confirmed that Kronos remains a very competitive vendor in the workforce management (WFM) area of the human capital management (HCM) market, reporting a double-digit—10 percent—growth in revenue for 2013. The conference attendance counted around 1,700 participants to whom

fsm ventures  its capabilities in the FSM sector. In addition, given its white spaces in project-based WFM, Kronos might also want to look at, say, Upland/Tenrox. The second day of the conference saw an open Q&A session with Aron Ain that was intended mainly for customers. Ain showed his appreciation to Kronos’ clients and responded candidly to questions regarding pricing, licensing, and so on. What I liked was his emphasis on how Kronos is a responsible company toward its employees—whom the company surveys Read More

Made2Manage Systems 'One Year After': Reenergized and Growing Part Three: Market Impact


Part of Made2Manage Systems acquisition strategy includes taking on a more global presence through acquisition of non-US companies that offer software, services, and support, particularly companies that sell direct into non-US countries, although not limited to that. Its growth strategy states that it plans to grow organically via new system sales, customer sales, and customer retention, and also growth via acquisition.

fsm ventures  Systems 'One Year After': Reenergized and Growing Part Three: Market Impact Market Impact Made2Manage Systems Inc. , a former public provider of broad enterprise business systems for small and mid-market discrete manufacturers, decided over a year ago to go private under wealthy Battery Ventures . The vendor has produced tangible benefits for existing customers (e.g., the vendor's stability and sensible delivery of product functionality with increased product quality). While the company's Read More

FieldOne Sky Is Now a TEC Certified Solution in the Field Service Management Family


Technology Evaluation Centers (TEC) is pleased to announce that FieldOne Sky is now part of TEC’s field service management (FSM) certified solutions and available for evaluation online in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers. The FieldOne Sky Certification Report will be available for download on the TEC Certification Reports page

fsm ventures  the structure of TEC’s FSM software research model. This blog post takes a brief look at some of the key features and functions that FieldOne demonstrated during the certification demo for its FSM software solution. FieldOne aims to understand and solve complex FSM problems through its automated FSM software solution—Sky. Sky is a relative newcomer to the FSM product market, as it has been developed in the past 2–3 years on the Microsoft Dynamics platform and has been in production deployment for Read More

ViryaNet G4 Is Now a TEC Certified Field Service Management Solution


Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 is now a field service management (FSM) certified solution. ViryaNet G4 is a field service management role-based solution which covers the full spectrum of service management, from creating work to planning, scheduling, and dispatch, and execution in the field. To achieve TEC Certification, ViryaNet completed TEC’s detailed questionnaire and delivered a comprehensive product demonstration.

fsm ventures  detailed questionnaire (download sample FSM RFI template ) and delivered a comprehensive product demonstration. During the demo, ViryaNet allowed me to view a large number of the ViryaNet G4 field service management features and functions. ViryaNet G4 Dispatch Dashboard , showing how a user can have multiple roles simultaneously (click for larger image)   The design of ViryaNet G4 has been well considered by the ViryaNet team, who started their journey into mobile workforce management software Read More

Llamasoft: Supply Chain Design, Modeling, and Analytics Across Product Lines


LLamasoft, long known for strong supply chain design expertise, says that “supply chain design, modeling and analytics” is the more appropriate way to think about this Ann Arbor, Michigan-based firm. Now the last independent supply chain network design firm, LLamasoft focuses on the supply chain execution (that is to say, not planning) side of things. Toby Brzoznowski (co-founder and executive

fsm ventures  Supply Chain Design, Modeling, and Analytics Across Product Lines LLamasoft , long known for strong supply chain design expertise, says that “supply chain design, modeling and analytics” is the more appropriate way to think about this Ann Arbor, Michigan-based firm. Now the last independent supply chain network design firm, LLamasoft focuses on the supply chain execution (that is to say, not planning) side of things. Toby Brzoznowski  (co-founder and executive vice president) reports that Read More

ServiceMax: Field Service Management (FSM) Competitor Analysis Report




fsm ventures  Field Service Management (FSM) Competitor Analysis Report Read More

Ramco Systems - Diversity Marshaled Through Flexibility


While Ramco System’s combination of experienced offshore application developers, the best practices of component-based applications development and code generation, and strategic partnerships is possibly a unique value proposition, it will still take some doing for a full-blown expansion worldwide.

fsm ventures  Systems - Diversity Marshaled Through Flexibility Ramco Systems - Diversity Marshaled Through Flexibility P.J. Jakovljevic - December 13, 2001 Event Summary  On October 29, Ramco Systems , an Indian provider of enterprise business applications and accompanied services, announced that its ASEAN and European operations have continued to drive revenues during the second quarter of FY 2001-02. Building on their strong performances in the previous quarter, Q2 revenues in ASEAN and Europe grew by 37% and Read More

Measuring the Business Value of IT Service


Written for the IT outsourcing community, this document describes an approach for measuring the business value of IT in order to focus service provision activities on areas that are of priority to the client. It introduces a quality improvement process that can decrease the cost of service provisioning without impairing service quality. The intended audience includes those responsible for designing a solution, managers of an existing service, and people bidding for new business looking to differentiate their services. By measuring and reporting on the business value of an IT service, outsourcers' clients see the contribution being made to the success of their clients' business ventures. As a result, the outsourcers' relationships will transition from supplier to partner, they become better placed to exploit new business opportunities, and save money by focusing efforts on areas that are important to their clients.

fsm ventures   Read More

SAP Moving into the Right Hemisphere of the CAD and PLM World




fsm ventures  Moving into the Right Hemisphere of the CAD and PLM World My recent article Has SAP Become a PLM Factor to be Reckoned With?  concluded that while SAP PLM can be a system of record in most departments within enterprises, it has yet to win the hearts and minds of engineering departments for lack of its own  computer-aided design (CAD)  system. But the article concluded with SAP’s stated vision of providing  3D visualization  and communication capabilities for all asset- and product-related Read More

IFS Enterprise Apps to Work with Wearables


IFS Labs has created a proof of concept that shows how users of business applications can leverage wearable technology, such as the recently launched Samsung Gear 2 smartwatch.

fsm ventures  and field service management (FSM) systems can send alerts regarding certain processes to wearable gadgets. For example, field service managers could be alerted when important items are shipped, key projects are started or completed, or when invoices are paid.   CCS Insight predicts that there will be up to 100 million “smartphone companions” (e.g., smartwatches) by 2017. There was no mention of the general availability of this software solution by IFS, but that commercialization date should not be Read More