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Astea International Inc.
Founded in 1979, Astea is a publicly traded company with offices in North America, Europe, Asia, and the Middle East. Astea’s field service management (FSM

fsm xilinx  Astea’s field service management (FSM) solution integrates functionality for call centers, depots, field activity, sales, and office personnel in the same suite. The solution can deal with dynamic schedules that take into account unexpected events such as sick days, delays, high-priority calls, etc. Astea’s solution is utilized in banking controls and instrumentation, fire and security, gaming and leisure, heating, ventilation, and air conditioning (HVAC), imaging, information, technology, Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » fsm xilinx


Vertical Solutions Inc.-All About Field Service: Part Two
In a blog post last week, I talked about Vertical Solutions’ (VSI) offerings for field service management (FSM), including the company’s customer profile

fsm xilinx  organizations using the native FSM module of their ERP solution simply because the boxes next to FSM functionality are ticked off; many of these deployments simply are not working. There’s a disjoint between the executives who sign off on an ERP solution and the directors and managers who actually have to run post-sales service divisions or organizations. These directors know that strategic service initiatives take more than capturing data fields on the screen with simple email messages that shoot out Read More...
Comarch Field Service Management
Comarch Field Service Management (FSM) system is a complete solution for scheduling, staffing, managing, and supporting workforce in the field. Efficiency is

fsm xilinx  unique business model. Comarch FSM helps take service management to the next level through the following: System comprehensiveness (schedules, work time, skills, resources, spare parts, orders, and service level agreement [SLA] information—all in one single system) Automated tasks-resources matching based on technician calendar availability, skills, location, etc. Utilization of supporting mobile technologies, global positioning system (GPS), and geographical information systems (GISs) Service-oriented Read More...
Oracle FSM—One Name, Three Different Products
In this report, TEC research analyst Raluca Druta delves deep into Oracle's approach to addressing the current demands of the field service management (FSM

fsm xilinx  how Oracle's three different FSM product lines and recent strategies and partnerships enable the software giant to provide strong customer engagement and great customer experiences. Read More...
Sky Field Service Management Certification Report
Sky by FieldOne is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer

fsm xilinx  differentiates Sky from other FSM products is that it is not a proprietary solution and therefore it allows clients who have expertise in Microsoft Dynamics XRM platform to customize the product themselves without going back to the vendor. Download the Sky certification report now for product analysis and in-depth analyst commentary. Read More...
Click Software


fsm xilinx  ClickSoftware,field service management,fsm Read More...
Here Comes IFS Metrix Service Management 5.6
Ahead of the annual IFS World Conference 2013 in Barcelona at the end of this month, the global enterprise applications company IFS announced the general

fsm xilinx  extensive field service management (FSM) suite including dynamic scheduling. Companies running IFS Applications as their enterprise resource planning (ERP) system can now invoice billable service work and track labor and parts costs through a standard interface. Other notable new capabilities of IFS Metrix Service Management include the following: A Workflow Designer and wizard-driven workflow engine for rapid development and deployment of new processes, whereby IFS Metrix Service Management users can Read More...
Inside Look at the Success of Cloud Field Service Provider ServiceMax-Part 1
TEC’s recent article on IFS’ recent success in the field service management (FSM) market by no means implies that other FSM players are not prospering. Indeed

fsm xilinx  means implies that other FSM players are not prospering. Indeed, one of those players is ServiceMax , which is garnering quite a bit of attention in the field service market, and more than doubles its revenues, receivables, pipeline production, and bookings each year. It also provides one of the most vibrant applications on the salesforce.com ’s AppExchange marketplace. AppExchange currently features more than 1,700 solutions with 1.6 million installs and $700 (USD) in total revenue for Read More...
Will 2013 Be IBS’ Comeback Year? Part 1
Several years ago enterprise applications market observers might have talked about Sweden’s “Three I” enterprise resource planning (ERP) vendors: Intentia, IFS,

fsm xilinx  the field service management (FSM) space, IFS has lately had an array of impressive customer wins . Enter IBS AB The third vendor, IBS (International Business Solutions), has also had its fair share of challenges and changes over the past several years. Since the mid-2000s the vendor has had a few chief executive officer (CEO) changes, but it seems to be on a recovery path under Symphony Technology Group (which acquired IBS and took it private in mid-2011) and a new CEO, Douglas Braun, formerly second in Read More...
Six Essential Considerations When Choosing a Field Service Software Solution
There are numerous CRM, call center, help desk and ERP solutions available that can help companies control and manage their call center and customer support

fsm xilinx  IFS field service, field service selection, IFS white paper, field service white paper, IFS FSM Read More...
Zef Scientific Selects IFS Enterprise Service Management
IFS has announced that Zef Scientific, Inc., a multi-vendor service provider for high-performance liquid chromatography؎mass spectrometry (HPLC-MS) systems used

fsm xilinx  of field service management (FSM). This space is hotly contested by leading vendors such as Click Software, TOA Technology, Oracle, Ventyx (part of ABB ), etc. Read More...
ServiceMax
ServiceMax is a field service management solution for a new era of mobile business. ServiceMax optimizes end-to-end field service operations including workforce

fsm xilinx  Field Service Management,FSM Read More...
Sneak Peek: Enterprise Software 2013
The following forces and information technology (IT) trends will continue to shape 2013:1. Cloud ComputingWhile cloud computing is becoming mainstream

fsm xilinx  into field service management (FSM), or as QAD has its autonomous transportation/shipping division in Precision Software). Read More...
SAP field service
SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and

fsm xilinx  Field Service Management ,FSM Read More...
ETAdirect
ETAdirect is a cloud-based field service and customer experience management platform. It is the foundation for ETAdirect Enterprise and ETAdirect Professional

fsm xilinx  Field Service Management ,FSM Read More...

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