When creating a seamless value chain, it is essential to focus on the customer. However, information, data, and processes are key when planning the complex merger of processes, technologies, and culture. Additionally, a successful value chain recognizes that partners, vendors, suppliers, and employees play a vital role to ensure that customer values are both recognized and realized.
generate a disconnect service order if terms of a repayment agreement are not met
customers (CRM) Lead is generated (CRM) Opportunity is entered into the sales pipeline (CRM) Opportunity is seen by sales manager and sales team (CRM) Sale is made (CRM) Order is entered (CRM, ERP) Order is invoiced, paid for (ERP) Order is created, packaged (Supply Chain) Order is fulfilled (Supply Chain, Support Chain, CRM) After sale service (CRM, Supply Chain, possible Support Chain) After sale up-sell or cross-sell (CRM, possible Support Chain) So what are the implications of this? You probably