Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC principal analyst P.J. Jakovljevic discusses how SAP Solution Manager, a unique offering for centralized support and system management, covers all aspects of system deployment, operations, and continuous improvement, to ease customer pain with their complex IT environment.
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paper) or with the help of Microsoft Excel , which was both cumbersome and error-prone (imagine what would happen if someone were to record some wrong info or worse yet, delete something critically important). Needless to say, every company had its own system of administration, and as SAP grew, as did the number of users within these companies (which would translate into more requests for development, configuration, etc.), it eventually realized the need to come up with something that would facilitate t