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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » hold contest for specific customer profiles or specific customers and automatically select winners


Epicor Retail: Behind the Counter
The retailing paradigm is shifting from connecting, beyond engaging, to inspiring customers. Epicor Retail software solutions are responding to this market

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Customer-centric CRM
Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience

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Apparel & Footwear Template for Microsoft Dynamics AX: ERP for Fashion Industries Competitor Analysis Report
The Discrete ERP Knowledge Base will help those involved in manufacturing and other industries, research vendors that support a range of production capabilities

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Voice of Customer: Using Customer Actions That Speak
Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer

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SYSPRO ERP (version 6.1 SP1) for ERP for Manufacturing (SMB) Certification Report
SYSPRO ERP (version 6.1 SP1) is TEC Certified for online evaluation of enterprise resource planning (ERP) for manufacturing (SMB) solutions in the ERP

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ECi Software Solutions M1 for Enterprise Resource Planning for Discrete Manufacturing Certification Report
ECi Software Solutions M1 is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for discrete manufacturing in the ERP

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ProfitKey’s Rapid Response Manufacturing (v. 7.7.1) for ERP for Engineer-to-Order (ETO) Manufacturing Certification Report
ProfitKey’s Rapid Response Manufacturing (v. 7.7.1) is TEC Certified for online evaluation of enterprise resource planning (ERP) for engineer-to-order (ETO

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Five BI Success Factors for the Midsize Organization: Tactical Guidelines for Effective BI Deployment
Midsize businesses feel the most pressure to boost revenue and increase profits@and have smaller margins for error. Achieving your goals requires making smart

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Supply Chain Risk Management for Wholesale Distribution Companies: Planning for Disruption
Forward-looking companies are focusing on managing supply chain risk. The same functionality that supports supply chain network visibility, collaboration, and

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NetSuite OpenAir for PPM for PSA Certification Report
NetSuite OpenAir is TEC Certified for online evaluation of project portfolio management for professional services automation (PPM for PSA) solutions in the

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Talent Management for Small and Medium-size Businesses: Steer Your Business to Handle Change by Creating the Right Road Map for Your Talent Journey
Every small and medium-size business needs to map out a comprehensive talent strategy. Read this white paper to learn how you can help your company avoid

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Zdesign for consumer products- CPLM for Defense
Zdesign connects participants in fashion product development organizations, and manages the time-critical communications between trading partners. It brings

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The New Frontier for Personalized Customer Experience—IBM Predictive Customer Intelligence
This paper introduces the IBM Predictive Customer Intelligence solution, which gathers relevant customer information from internal and external sources and uses

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IFS Applications (version 8.0) for ERP for the Oil and Gas Industry (Upstream) Certification Report
IFS Applications (v. 8.0) is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for oil and gas industry (upstream) in the ERP

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Financial Forecasting: Room for Improvement for People, Process and Technology
Preparing an accurate forecast in this volatile business climate is challenging. Still, it is critical for businesses to be able to predict outcomes for the

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