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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » hold contest for specific customer profiles or specific customers and automatically select winners


Epicor Retail: Behind the Counter
The retailing paradigm is shifting from connecting, beyond engaging, to inspiring customers. Epicor Retail software solutions are responding to this market

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Microsoft Dynamics GP 10.0 for ERP for Mixed-mode Manufacturing Certification Report
Microsoft Dynamics GP 10.0 is now TEC Certified for online evaluation of enterprise resource planning (ERP) for mixed-mode manufacturing solutions in the ERP

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Sunrise Technologies’ AFT for Microsoft Dynamics AX Is Now TEC Certified for ERP for Fashion Industries
I am pleased to announce that Sunrise Technologies’ Apparel @ Footwear Template (AFT) for Microsoft Dynamics AX is now TEC Certified, and available for online

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An Opportunity for Change: 10 Recommendations for Advancing Your HR Technology Strategy
This report outlines 10 recommendations for companies to advance its human resources (HR) technology strategy. From conducting a global systems inventory and

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IFS Applications (version 7.5) for ERP for the Mining Industry Certification Report
IFS Applications (version 7.5) is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for the mining industry in the ERP

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PTC Windchill 10 for Core PLM for Discrete Industries Certification Report
PTC Windchill 10 is TEC Certified for online evaluation of core product lifecycle management (PLM) for discrete industries solutions in the Core PLM for

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SAS Helps 1-800-FLOWERS.COM Grow Deep Roots with Customers
“SAS business analytics help us put a laser focus on knowing our customers, reducing operating expenses and innovating for the future,” says Chris McCann

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Accelerating the Speed of Intelligence for Fast and Flexible Forecasting: Engaging the Business for Better Results
Forecasting is changing from a top-down process to a bottom-up one. High-level targets may be useful starting points, but they must be combined with input from

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TechRadar: Customer Analytics Methods, Q1 2014
Customer insights professionals are faced with tough decisions about which combination of methods will have the biggest impact on marketing and customer

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Training for the Many… Learning for the One: How Successful Organizations Recognize the Difference and Use Technology to Deliver Both
Winston Churchill once said, “Personally, I’m always ready to learn, although I do not always like being taught.” Formal training and informal learning can be

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IFS Applications (v. 7.5) for ERP for Engineer-to-Order (ETO) Manufacturing Certification Report
IFS Applications (v. 7.5) is TEC Certified for online evaluation of enterprise resource planning (ERP) for engineer-to-order (ETO) manufacturing solutions in

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Epicor for Service Enterprises: Project Accounting for Professional Services Organizations


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Financial Forecasting: Room for Improvement for People, Process and Technology
Preparing an accurate forecast in this volatile business climate is challenging. Still, it is critical for businesses to be able to predict outcomes for the

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NetSuite OpenAir for PPM for PSA Certification Report
NetSuite OpenAir is TEC Certified for online evaluation of project portfolio management for professional services automation (PPM for PSA) solutions in the

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Aquilon for ERP for SMB Certification Report
Aquilon is TEC Certified for online evaluation of enterprise resource planning (ERP) for small to medium business (SMB) solutions in the ERP Evaluation Center

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