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Customer Data Integration: A Primer
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a

identify service order history by customer  will be explored, to identify the important areas that should be considered when implementing master data management (MDM) for CRM within the organization. Finally, key vendors in the industry and their key product features will be identified. Defining Customer Data Integration Within CRM, CDI is the management and consolidation of customer information from across the organization. This includes, but is not limited to, information stored in call centers, sales and marketing departments, and accounts Read More

Quote-to-Order (Q2O) Systems
Quote-to-order (Q2O) solutions (sometimes known as configure, price, and quote or CPQ) enable manufacturers to mobilize their mass customization initiatives. These systems can reduce time-consuming...
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Documents related to » identify service order history by customer


Telecom Re-invention: Optimizing the Online Customer Experience
As networks, devices, and media converge, telecom companies have increasingly complex catalogs of products and services on offer to customers who are, in turn

identify service order history by customer  means being able to identify specific customer needs and then rapidly and flexibly package services adapted to them. To do this, operators need to be able to look across their entire product and service offering and create flexible bundles that are not limited by internal divisions or product lines, but on a wider proposition. They then need to be able to alter pricing and billing models in a flexible way to adapt to particular market conditions, the aspirations of different demographic groups, and even Read More
Reducing Operational Risk of IT Service in Finance
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New

identify service order history by customer  real-time (IT risk scorecard); Identify technical problems affecting service and provide information, allowing technicians to deal with problems quickly and efficiently and prioritorized by risk to the institution; Highlight IT system service defects that lead to unacceptable risk to the business; Reduce risk through ongoing service improvement. As a tool for measuring and reporting on the IT system service quality, Centauri is able to address Basel II by facilitating the definition of risk, establishing Read More
Digital Business Service Providers Series: Market Overview
Today’s Digital Business Service Provider (DBSP) market is a complex of interrelated services and provider capabilities. This article traces the history of the

identify service order history by customer  some segments. We shall identify these segments, and some chief players among them, below. In this part of the series, we examine the rise and nature of the different service providers that inhabit this space. In subsequent pieces, we shall examine service provider market and technology trends. The Evolution of Service Providers The Digital Business Service Provider space has only been in existence a short while, and yet it can claim a long history. Service providers arose from a variety of backgrounds Read More
A Lexicon for Customer Relationship Management Success
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for

identify service order history by customer  can be used to identify customers that are at risk and initiate programs that stop them from defecting. A CRM database can also be used to optimize customer interactions to leverage profit growth. Given this set of capabilities, over time CRM should provide the user organization insight as to which prospects offer the most profit potential and how to raise negative or marginal profit customers to acceptable levels. As a result, customer behavior and profitability becomes a new perspective for managing Read More
Is Your Customer Strategy Aligned with Customer Experience
As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based

identify service order history by customer   Read More
Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

identify service order history by customer  to the process. By identifying routine tasks and activities and putting processes in place to handle them, you give yourself a chance to really think about your customers and what they need from you. Being able to quickly analyze how effective your content is in helping build conversations with prospects allows you to spend time understanding how you can best reach them. So automation and analysis, when implemented effectively, can free up time for creative thoughts and actions. It brings personality into Read More
User-Focused Design Principles Shape the Customer Experience
Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface (UI), customer support, marketing

identify service order history by customer  Focused Design Principles Shape the Customer Experience Introduction Ever have one of those days? You just finished entering three days worth of data into your new information system. You know, the one that took your company a year to select and two more years to implement. The one that promised to streamline and transform your key business processes. The one you had to have. Now here you are. You have finished keying in data. It wasn't easy or fun, but at least you're done. You are ready for the Read More
Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good

identify service order history by customer  Customer Service Is Simple Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on that expectation. The expectation can be very high or very low; the point is that Read More
Customer Analytics in the Age of Social Media
This TDWI Best Practices Report examines organizations’ current practices and future plans for customer analytics technology implementations, with a special

identify service order history by customer  TDWI, social media, customer intelligence, IBM, customer data, business analytics, customer analytics Read More
Applying the Power of Social Networks to Customer Relationship Management
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and

identify service order history by customer  customer relationship management,CRM,social networking,peer-to-peer networking,myCRMcareer.com,customer engagement model,Web 2.0 technologies,user-generated content,CRM 2.0 techniques Read More
Your 360-degree View of the Customer: Keep the Customer in View
Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the

identify service order history by customer  360-degree View of the Customer: Keep the Customer in View Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the customer. The approach is meant to provide a company with a full picture of its customers in order to enhance the customer experience, provide better customer service and support, and improve the company’s sales and marketing initiatives to better target those customers. One problem that Read More
5 Key Steps to Make Field Service Profitable
Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable

identify service order history by customer  Key Steps to Make Field Service Profitable Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable. Every field service interaction is an opportunity to not only delight customers, but also increase revenue. Here are 5 easy steps to get your field service organization in the black this year. Accomplish all five and get your field techs, customers, and balance sheet in your favor. Read More
Using IBM Customer Analytics Solutions to Improve Acquisition Efforts
IBM Customer Analytics solutions provide powerful but easy to use business analytics capabilities, such as predictive analytics, reporting, planning, budgeting,

identify service order history by customer  IBM Customer Analytics, business analytics, predictive analytics, reporting, planning, budgeting, forecasting, customer data, customer trends Read More
How to Achieve a Great--and Profitable--Customer Experience
Learn how to deliver superior customer service in How to Achieve a Great and Profitable Customer Experience.

identify service order history by customer  to Achieve a Great--and Profitable--Customer Experience The rules of the game have changed. Companies used to compete on product quality; today it‘s all about the customer experience. How does your company stack up? Learn how to deliver superior customer service in How to Achieve a Great—and Profitable—Customer Experience . You'll discover what it takes to have customers who spend more pay higher rates remain loyal to your company champion your brand to friends, peers, and business associates Read More

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