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Customer Data Integration: A Primer
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a

identify service order history by customer  will be explored, to identify the important areas that should be considered when implementing master data management (MDM) for CRM within the organization. Finally, key vendors in the industry and their key product features will be identified. Defining Customer Data Integration Within CRM, CDI is the management and consolidation of customer information from across the organization. This includes, but is not limited to, information stored in call centers, sales and marketing departments, and accounts Read More...
Quote-to-Order (Q2O) Systems
Quote-to-order (Q2O) solutions (sometimes known as configure, price, and quote or CPQ) enable manufacturers to mobilize their mass customization initiatives. These systems can reduce time-consuming...
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Documents related to » identify service order history by customer


Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer

identify service order history by customer  effective way Service analytics Identify problems and trends, compare the effectiveness of service territories, and take corrective action if needed The service functionality of SAP CRM is integrated with the full array of SAP solutions covering enterprise resource planning, supply chain management, supplier relationship management, and more. Thus, SAP CRM service features allow your company to enable complete end-to-end customer-facing service processes. For More Information To learn more about how SAP Read More...
Reducing Operational Risk of IT Service in Finance
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New

identify service order history by customer  real-time (IT risk scorecard); Identify technical problems affecting service and provide information, allowing technicians to deal with problems quickly and efficiently and prioritorized by risk to the institution; Highlight IT system service defects that lead to unacceptable risk to the business; Reduce risk through ongoing service improvement. As a tool for measuring and reporting on the IT system service quality, Centauri is able to address Basel II by facilitating the definition of risk, establishing Read More...
A Lexicon for Customer Relationship Management Success
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for

identify service order history by customer  can be used to identify customers that are at risk and initiate programs that stop them from defecting. A CRM database can also be used to optimize customer interactions to leverage profit growth. Given this set of capabilities, over time CRM should provide the user organization insight as to which prospects offer the most profit potential and how to raise negative or marginal profit customers to acceptable levels. As a result, customer behavior and profitability becomes a new perspective for managing Read More...
Telecom Re-invention: Optimizing the Online Customer Experience
As networks, devices, and media converge, telecom companies have increasingly complex catalogs of products and services on offer to customers who are, in turn

identify service order history by customer  means being able to identify specific customer needs and then rapidly and flexibly package services adapted to them. To do this, operators need to be able to look across their entire product and service offering and create flexible bundles that are not limited by internal divisions or product lines, but on a wider proposition. They then need to be able to alter pricing and billing models in a flexible way to adapt to particular market conditions, the aspirations of different demographic groups, and even Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company

identify service order history by customer  Relationship Management (CRM) Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, Read More...
A Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet
With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort

identify service order history by customer  Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort based on the specific priorities that speak to it. In this analysis, we will review each of these benefits, outlining the range of advantages and concrete ROI. Regardless of a company’s priorities, this multi-layer list of benefits makes the decision a c Read More...
Dell Unveils Internet-Enabled Customer Support Strategy
Dell Computer announced its plans to provide Internet-based, automated customer support.

identify service order history by customer  hardware integration,hardware migration,hardware migration plan,hardware software,internal migration,migration,migration policy,migration routes,migration software,migration to new hardware,update hardware,dell,contact customer support,customer service support,customer support call center Read More...
Top 10 Reasons to Take Your Field Service to the Cloud
Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus

identify service order history by customer  10 Reasons to Take Your Field Service to the Cloud Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus on what’s important: making customers happy. Here are 10 reasons why they have made the switch and why you need to take your field service organization to the cloud . . . or get left behind. Download the white paper and find out. Read More...
Transform Your Service Organization into a Performance-driven Leader
Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not

identify service order history by customer  Your Service Organization into a Performance-driven Leader Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not knowing whether your decisions are taking you in the right direction. Measurement, however, is only as useful as your ability to translate it into action. See how to enact change throughout your organization via the agility of your solution and the processes to tie everything Read More...
Is Your Store Customer-centric?
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference between simply serving a customer

identify service order history by customer  The company wanted to identify who its best customers are, as well as who are the customers that are costing them money by abusing their customer service policies. The name that they gave to their best customers was angels, and their problem customers were called devils. This terminology is not for the public, however: it is only used internally! The goal is to get more angels and to stop selling and serving devils. Initially, the customer-centric strategy in the stores paid off, as Wall Street Read More...
SAP Announces SAP 360 Customer
SAP announced its latest business solution, powered by HANA, called SAP 360 Customer, during the SAPPHIRE NOW – SAP TechEd event being held in Madrid. The

identify service order history by customer   Read More...
Perfect Orders: Improving Customer Satisfaction and Financial Results
Manufacturers and distributors must keep two groups satisfied—customers and owners. They are connected—what improves the satisfaction of one group can impact

identify service order history by customer  the metrics allow us identify areas for improvement and measure the progress of our efforts. Second, and perhaps more importantly, these lower level metrics serve as a diagnostic tool to evaluate the business processes in an effort to improve them. Although we like to know that we are 98% on time, what we really need to understand is why we are not on time 2% of the time. Always remember, metrics have two objectives: to measure success and analyze failure in an effort to eliminate failure and thereby Read More...
Service Partners
Business Consulting Company, with more than 20 years of experience in ERP, CRM and Supply Chain Management Implementatio Projects.

identify service order history by customer   Read More...
Service: Reduce Cost While Maintaining Customer Satisfaction
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers

identify service order history by customer  Reduce Cost While Maintaining Customer Satisfaction Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how. Read More...

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