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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 inbound campaign management


E-mail Response Management
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s

inbound campaign management  you are concerned about inbound email inquiries being answered promptly. Also, after they have been re-routed to the proper sales agents, you're not sure what happened to those leads. Details: The marketing group is asking you to report on the effectiveness of the latest marketing campaign to drive prospects to your Website. You are unsure when and how often the person who is responsible for checking your info@ email account is doing so and forwarding those email messages to your sales team. You have no

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Order Management RFI/RFP Template

Order Promising, Inventory Management, Sourcing, Execution Visibility, Inbound and Assembly Coordination or Multi-site Changing, Shipping and Outbound, OM-Specific Technology, Product Technology  

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Documents related to » inbound campaign management

CRM: A Business Imperative during the Economic Downturn


The economic downturn means that businesses must capitalize on every opportunity to gain revenue. With the right customer relationship management (CRM) solution, you can protect current revenue streams and unearth new customer revenue opportunities—despite the most challenging market conditions. CRM helps ensure you deliver exceptional service to your current customers, building their long-term loyalty. Find out how.

inbound campaign management  marketing activities and fewer inbound leads Lower lead-to-opportunity conversion Fewer sales opportunities in the pipeline Too much time spent on poorly-qualified opportunities Lower sales conversion rates Inaccurate forecasting Too much time spent on administration Limited visibility on the real-time performance of sales, marketing and customer service functions Shortfalls in customer service delivery Difficulty identifying which areas of the business are in growth/decline and defining focus Read More

Customer Relationship Management Strategies Part Four: Strategies and Case Study


Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics will create a smooth running CRM machine in your company.

inbound campaign management  the daily reports of inbound call volume. He can see, for example, who takes the most calls, the number of abandoned calls, and how many calls were due to customer complaints or quality issues and how many were for replacements or refunds. Hassan is able to make management decisions and report back to Marketing on the product reliability and servicing costs. Hassan's customer care reps complete the CRMBC cycle by conducting follow up calls. His CRM application has a trigger that adds a customer to a call Read More

Manufacturing Environments and Integration with Other Functions


This continues a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Navision by Dr. Scott Hamilton.

inbound campaign management  a customer. Conversely, an inbound Biztalk purchase quote and purchase order confirmation can be received from a vendor. Each inbound transaction can have an optional e-mail notification sent to the internally responsible person. E-Commerce Sourcing via Reverse Auctions . A reverse auction provides an electronic approach to sourcing a purchase. It includes sending a request for quote to multiple vendors, obtaining vendor responses on a web site, reviewing the quotes, communicating to vendors whether Read More

When You Realized the Need for a Unified View of Your Customers, that is E.piphany


E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information with traditional CRM functionality to provide advances in personalization and campaign management.

inbound campaign management  new release manages all inbound and outbound customer contacts from sales, service, and support touch points within the company. The new suite promises to provide real-time, rules-based personalization by bringing data from clickstreams, customer databases, transaction systems, third-party data, and other sources into one view. These data are accessible any time the customer is on the phone or visiting the website. The software is also capable of creating and tracking concurrent, multi-channel campaigns Read More

Applying an Economic Model to IT Management: Operations Management in the Virtual Data Center


Virtualization systems have been replacing traditional, silo-based IT architectures to consolidate resources and workloads, but virtualization requires resource and performance management technologies designed to handle dramatically different, complex behaviors. This white paper describes a supply chain economy approach, which combines monitoring, analytics, and actions to enable proactive virtualization management.

inbound campaign management  virtualization management, virtualization systems, resource and performance management Read More

SimplyDigi LMS for Learning Management Systems Product Certification Report


SimplyDigi LMS is now TEC Certified for online evaluation of learning management systems solutions in the Human Capital Management (HCM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Knowledge Management: The Core of Service Resolution Management


Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

inbound campaign management  customer relationship management,CRM,knowledge management,KM,service resolution management,SRM,KM software,live assistance,call center agents,customer segmentation,customer service,Pareto’s 80/20 Rule,customer satisfaction,online self-service solutions,live support Read More

Tenrox Project Workforce Management for PPM for PSA Certification Report


Tenrox Project Workforce Management is TEC Certified for online evaluation of project portfolio management for professional services automation (PPM for PSA) solutions in the Project Portfolio Management (PPM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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SmartOrg Portfolio Navigator for Product Lifecycle Management Certification Report


SmartOrg Portfolio Navigator is TEC Certified for online evaluation of product development and portfolio management (PD&PM) solutions in the Product Lifecycle Management (PLM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, and in-depth analyst commentary.

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Data Management and Analysis


From a business perspective, the role of data management and analysis is crucial. It is not only a resource for gathering new stores of static information; it is also a resource for acquiring knowledge and supporting the decisions companies need to make in all aspects of economic ventures, including mergers and acquisitions (M&As).

For organizational growth, all requirements and opportunities must be accurately communicated throughout the value chain. All users—from end users to data professionals—must have the most accurate data tools and systems in place to efficiently carry out their daily tasks. Data generation development, data quality, document and content management, and data security management are all examples of data-related functions that provide information in a logical and precise manner.

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Case Study: SAP and Marketing Management


By upgrading to the latest release of the SAP customer relationship management (CRM) application as part of its CRM Clear Vision Program, SAP AG transformed the way marketing and sales teams collaborate. Find out how increased visibility and improved interaction has helped SAP realize greater value from a more effective sales process, making it easier to hit sales targets and maximize sales revenue.

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Why Invest in Talent Management? Five High-ROI Business Drivers for Implementing a Talent Management Program


Clearly, with skilled workers retiring and the pace of change accelerating, recruitment alone can’t supply the smart leaders, strong managers, high performers, and ever-changing skills sets necessary for success. That’s why organizations can see solid return on investment (ROI) by balancing recruitment with an investment not just in training, but in comprehensive talent management. Download this white paper to read more.

inbound campaign management  talent management, talent management strategy, talent management ROI Read More

Succession Management: A Primer


Many companies plan for vacancies at the top level, but few have a succession management strategy that considers all aspects of the business and levels of the employee hierarchy. This lack of planning can have implications to a company’s success. Without a clear program, a company is at peril of losing its talent at best and suffering from a crucial vacancy and losing momentum in the marketplace at worst. Find out more.

inbound campaign management  SAP,hr,motivation,job description,project management,payroll,human resources,humanresources,risk management,workforce,job vacancies,job application,time management,resource management,job opportunities Read More