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Documents related to » ip call center


Automating Your Call Center Feedback
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with

IP CALL CENTER: Document Type: White Paper Description: Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with that company. Are your customers saying this about your local contact center? If so, do you know why? Learn why you should update your customer feedback systems. Automating Your Call Center Feedback styl
8/3/2009 3:19:00 PM

Data Center Automation
With the increasing complexity of the data center and its dependent systems, data center automation (DCA) is becoming a necessity. To replace the costly and inefficient human aspect of managing the data center, IT departments must adopt DCA solutions. Combined with utility-based computing architectures, these solutions can provide greater dynamics in the environment and facilitate speed of response to market demands.

IP CALL CENTER: Document Type: White Paper Description: With the increasing complexity of the data center and its dependent systems, data center automation (DCA) is becoming a necessity. To replace the costly and inefficient human aspect of managing the data center, IT departments must adopt DCA solutions. Combined with utility-based computing architectures, these solutions can provide greater dynamics in the environment and facilitate speed of response to market demands. Data Center Automation
10/30/2007 6:19:00 PM

Building the Small Contact Center
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

IP CALL CENTER: Document Type: White Paper Description: Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers. Building the Small Contact Center style= border-width:0px; />   comments
8/15/2006 8:59:00 PM

Contact Center Buyer s Guide
Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP has dramatically transformed telecom, and is now doing the same in the contact center. Download this Buyer’s Guide for a better understanding of the VoIP value proposition, as well as what you need to consider when making the decision to adopt VoIP in your contact center.

IP CALL CENTER: microsoft contact center,   ip contact center Source: Ziff Davis Learn more about Ziff Davis Readers who downloaded this white paper also read these popular documents! Extending BI’s Reach: Anticipate Outcomes, Forecast Results, and Respond Proactively Sales Process Map Best Practices for ERP Implementation Best Practices for Fixed Asset Managers Talent Management for Small and Medium-size Businesses: Steer Your Business to Handle Change by Creating the Right Road Map for Your Talent Journey
8/17/2012 4:46:00 PM

Your Guide to IP Telephony Implementation
How you decide to deploy and implement new Internet provider (IP) telephony infrastructure, as well as new applications or services to end users, will vary greatly based on the scope of the project and the degree of complexity involved. However, whether you are deploying to small remote offices or to large core sites, it is vital to establish standardized procedures.

IP CALL CENTER: Your Guide to IP Telephony Implementation Your Guide to IP Telephony Implementation Source: Nortel Networks Document Type: White Paper Description: How you decide to deploy and implement new Internet provider (IP) telephony infrastructure, as well as new applications or services to end users, will vary greatly based on the scope of the project and the degree of complexity involved. However, whether you are deploying to small remote offices or to large core sites, it is vital to establish standardized
9/28/2006 10:06:00 AM

Move from a Cost Center to a Game Changer
While the role of IT in product development and sales has increased tremendously, a disconnect remains between the IT and business sides of an organization. Some organizations also incorrectly believe that IT spend does not add direct value to the business and hence is not justified. The onus is on IT to mend this perception by delivering tangible business value. Learn how.

IP CALL CENTER: a Game Changer Source: Wipro Technologies Document Type: White Paper Description: While the role of IT in product development and sales has increased tremendously, a disconnect remains between the IT and business sides of an organization. Some organizations also incorrectly believe that IT spend does not add direct value to the business and hence is not justified. The onus is on IT to mend this perception by delivering tangible business value. Learn how. Move from a Cost Center to a Game Changer
9/15/2011 7:49:00 AM

Unleashing the SAN In Your IP Network
Computer storage holds the lifeblood of today's economy. From movies, music, books, and classroom materials, to corporate, personal, and financial data of all sorts, everything is being stored digitally. For this reason, the information and the knowledge derived from today's Internet-reliant world have become the core elements by which our society increases its productivity. Find out more in this white paper from Stonefly.

IP CALL CENTER: the SAN In Your IP Network Unleashing the SAN In Your IP Network Source: Stonefly Document Type: White Paper Description: Computer storage holds the lifeblood of today s economy. From movies, music, books, and classroom materials, to corporate, personal, and financial data of all sorts, everything is being stored digitally. For this reason, the information and the knowledge derived from today s Internet-reliant world have become the core elements by which our society increases its productivity. Find out
10/19/2011 6:58:00 PM

10 Errors to Avoid When Building a Data Center
In the white paper ten errors to avoid when commissioning a data center, find out which mistakes to avoid when you're going through the data center...

IP CALL CENTER: to validate the commissioning script, the common errors are laid out for you one by one. So you can have a successful process , instead of one that s undermined by these common pitfalls. Find out how to properly commission your data center and protect your investment with a framework for its successful operation. Download your PDF copy of Ten Errors to Avoid when Commissioning a Data Center today.   For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext.
8/5/2009

Data Center Best Practices: Optimizing Service Infrastructure through OS Portability
Today’s data centers are an increasingly complex mixture of server platforms, hardware, operating systems, data, and applications that have accumulated over time. So how do you take your data center from a tangled mess of suboptimal servers which may be hampering your service levels, to one that can maximize performance? With the use of virtualization technology, data center optimization can become a reality.

IP CALL CENTER: Document Type: White Paper Description: Today’s data centers are an increasingly complex mixture of server platforms, hardware, operating systems, data, and applications that have accumulated over time. So how do you take your data center from a tangled mess of suboptimal servers which may be hampering your service levels, to one that can maximize performance? With the use of virtualization technology, data center optimization can become a reality. Data Center Best Practices: Optimizing Service
9/11/2007 9:45:00 AM

Unified Communications Guide: The Business Case for Unified Communications in the Contact Center
One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes.

IP CALL CENTER: Document Type: White Paper Description: One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes. Unified
5/14/2013 3:09:00 PM

TEC Brings Its CRM Evaluation Center to the Latin-American Region
Technology Evaluation Centers (TEC), a global company specializing in on-line services for software evaluation, launched the Spanish CRM Evaluation...

IP CALL CENTER: launched a Spanish-language Customer Relationship Management (CRM) Evaluation Center ( http://crm.technologyevaluation.com/es/ ) as part of its strategy to provide comprehensive software selection services to the Latin-American market. TEC added CRM to its Spanish offerings because of the growth in this area. According to IDC, the Latin-American market is valued at an estimated $166 million (USD), with an expected growth rate of 13% in the next two years. In general, TEC has seen continuous demand for
2/17/2006


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