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Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

ip call center  Customer Interaction Solutions , IP Contact Center , Call Center Product , call center tools , call center monitoring software , Call Center Directory . Executive Summary If the old adage, ‘You only get one chance to make a first impression' is to be believed, then it's no wonder companies are rethinking their approaches to call-center management. Typically the i rst point of contact for customers, the call center has long been viewed as a ‘loss center' ' a costly yet necessary evil. Fortunately, Read More...
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » ip call center


IP Telephony 201: The Nuts and Bolts of VoIP
In IP Telephony 101, I looked at the pros and cons of IP telephony, and a few of the considerations you should explore before making the switch to VoIP.We

ip call center  pros and cons of IP telephony, and a few of the considerations you should explore before making the switch to VoIP. We’ll turn now to the nitty-gritty of VoIP systems: the architecture, the equipment, the network structure, the software, and what you can expect to pay. But before we start, let’s get WAN and LAN out of the way. A LAN (local area network) serves a small geographic area (such as a localized group of buildings). A WAN (wide area network) is suitable for broad geographic areas. Read More...
The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3
When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides

ip call center  just whether the existing IP network can handle the predicted call volumes while meeting the exacting real-time performance criteria associated with telephony, but also what enhancements are required to the IP network to ensure that it can do so. More than 60% of organizations that have already rolled out IPT did require some level of IP network upgrade and, in a not insignificant number of cases, the cost of the network upgrade ended up being equivalent to or greater than the cost of the entire new IPT Read More...
Best Phone Systems for a Successful Call Center
The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities, reducing costs

ip call center  Phone Systems for a Successful Call Center The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities, reducing costs, maximizing productivity, and improving customer satisfaction. This paper reviews seven leading call center phone systems in order to help phone system buyers make the right purchasing decisions on phone system features, reliability, scalability, and cost effectiveness. Read More...
Best Phone Systems for an Effective Call Center: Editor’s Top Picks
Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily

ip call center  Phone Systems for an Effective Call Center: Editor’s Top Picks Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system. Read More...
Why a Call-centric CRM?
Traditional CRM systems have evolved to be used by the entire company (sales, marketing, customer service, accounting, and management), but in doing so they

ip call center  CRM,sales,marketing,telemarketing,call-centric,CallPro CRM Read More...
Webtrends Launches Action Center
The digital intelligence solutions vendor Webtrends has introduced the Action Center platform supported by Webtrends Streams, a streaming architecture pushing

ip call center  networks, SMS messaging, customer relationship management (CRM), etc. Action Center uses Webtrends Streams' ability to track customer behavior including the number of product views, events, purchases, and abandonment status specific to that individual session. Users can then take appropriate actions based on where the customer is in the buying cycle. A case in point is that of an online customer who abandons a cart. Marketers can engage the customer one-on-one via SMS, e-mail, or social channel to see Read More...
Learn the Secrets of Contact Center Success from Experts in the Field
Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving Performance in Your Conta...

ip call center  happy and builds long-term relationships? Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving Performance in Your Contact Center . In this Focus executive brief, three experts show you how the right mix of people and technology can help your company deliver a superior—and more profitable—customer experience. Learn the secrets of contact center success from experts in the field. Download your PDF copy of Best Practices for Improving Read More...
Maximizing the Savings of Call-center Multisourcing While Protecting Service Levels
Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable systems? This leads to

ip call center  the Savings of Call-center Multisourcing While Protecting Service Levels Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable systems? This leads to unavailable agents and, consequently, long waits for your customers. Are all call centers like this? No. Call centers using a common hosted platform share tools and unify agent management, resulting in answered calls and positive customer experiences Read More...
TEC Brings Its CRM Evaluation Center to the Latin-American Region
Technology Evaluation Centers (TEC), a global company specializing in on-line services for software evaluation, launched the Spanish CRM Evaluation Center to

ip call center  launched a Spanish-language Customer Relationship Management (CRM) Evaluation Center ( http://crm.technologyevaluation.com/es/ ) as part of its strategy to provide comprehensive software selection services to the Latin-American market. TEC added CRM to its Spanish offerings because of the growth in this area. According to IDC, the Latin-American market is valued at an estimated $166 million (USD), with an expected growth rate of 13% in the next two years. In general, TEC has seen continuous demand for Read More...
Why Progressive Businesses Use Cloud-Based Call Center Software
No longer are call centers hardware-centric. Capital costs have dropped considerably, and features have multiplied. With cloud call center software, the

ip call center  considerably, and features have multiplied. With cloud call center software, the hardware that does the heavy lifting is located elsewhere and services are delivered over the Internet. Starting a call center now requires a much lower initial investment, making the call center a real option even for small startups. Download this white paper to learn more. Read More...
How to Do It Right: Setting Up an Offshore Development Center
Although IT outsourcing can result in cost savings of up to 60 percent, you’re not as likely to see that return if you don’t have an offshore development center

ip call center   Read More...
Best Practices for Next-generation IP Address Management
Effective IP management requires proper allocation of address space for adequate address capacity as needed, as well as accurate configuration of DHCP and DNS

ip call center  Practices for Next-generation IP Address Management Effective IP management requires proper allocation of address space for adequate address capacity as needed, as well as accurate configuration of DHCP and DNS servers. Along with flawless configuration and management of each of these foundational elements of Internet protocol (IP) address management, address managers must also integrate these management functions into the broader IT network management environment. Read More...
TEC Launches Merchandising Systems Evaluation Center to Help Retailers Select Software
Impartial software evaluation firm Technology Evaluation Centers Inc. (TEC) launches its Merchandising Systems Evaluation Center to help companies select the

ip call center  Comparison Merchandising Systems Images (ZIP, 1.4 MB) Montreal, QC, June 27, 2007 - Impartial software evaluation firm Technology Evaluation Centers Inc. (TEC) launches its Merchandising Systems Evaluation Center to help companies select the software solutions they require for their specific business requirements. Featuring research on prominent retail vendors, the Evaluation Center allows software buyers to easily compare solutions based on over 3,000 criteria, in areas including inventory Read More...

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