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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 list service orders by type service order and status


One Vendor’s Mission to Make Service Businesses Click - Part 2
Part 1 of this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW). Until recently, the software company focused solely on workforce and service

list service orders by type service order and status  as the company’s price list offerings, ClickSoftware’s solutions could also be grouped into the following four logical main suites: Field Service Daily Suite – covers automatic decision making and optimization support to manage field service operations: starting with appointment booking and scheduling during the period around the day of service, followed by real time scheduling and optimization during the day of service, and culminating with reports and business metrics analytics after the day of

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) RFI/RFP Template

Customer Engagement Management, Contract and Warranty Management, Work Order Management, Inventory, Logistics, and Parts Planning, Workforce Forecasting and Planning, Scheduling and Routing, Integration, and Analytics &Reporting and Technical Functionality 

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Project-oriented versus Generic GL-oriented ERP/Accounting Systems


Caught between big-vendor ERP offerings requiring heavy customization, and off-the-shelf project management solutions that are easily outgrown, project-oriented organizations have special accounting needs. Find out more about those needs, along with recommendations for what solutions you should be taking a closer look at.

list service orders by type service order and status  to identify the laundry list of items that might or should be integrated between these systems, such as prime contracts, subcontracts, purchase orders, budgets, change orders, budget revisions, costs, accounts payable invoices and checks, labor, billing details, forecasts, and so on. Also, the companies should vigorously clarify the meaning of integration that the vendors tout—will the integrated solution contain a centralized database, for example? Also, does the integration accommodate the creation Read More

How Global Trade Management Can Assuage Your International Trade Worries


Globalization has lost its novelty. For most goods-driven enterprises it has become a matter of fact, just to stay in the game. However, the level of complexity that doing business globally entails can be daunting for professionals in charge of overseeing the supply chain—especially when the business needs to be nimble to keep ahead. Nimble can be painfully complex, but it doesn’t have to be

list service orders by type service order and status  a few days. This list is not exhaustive. You may also encounter difficulties with, for example, the management of empty containers, advance shipping notices (ASNs), and other points the mismanagement of which will have an impact on your specific business activities. However, manufacturers should focus on addressing the five fundamental challenges I’ve outlined above before concerning themselves with ancillary issues. Global Trade Management While you may have incorporated other collaboration tools Read More

Getting It Right: Product, Quality, Timing, and Price


The most important factor in industry is no longer the mere price of the product. Increasingly, the purchaser's task has become to obtain the right product of the right quality at the right time—and for the right price.

list service orders by type service order and status  database, and produces a list of material for production. The integration is seamless to the end user. For Manufacturing: Jeeves Production Given that the majority of Jeeves customers are in manufacturing, the Jeeves Production module is included as an intrinsic part of Jeeves Enterprise, and is used for various types of manufacturing, such as process and discrete manufacturing, and production-to-order or production-to-stock. With the system adaptation tools pervasively included in Jeeves Enterprise, Read More

Quick Response Manufacturing: ERP and Value Chain Acceleration


Whatever the reasons for pursuing a lead-time reduction strategy, time compression across all company processes is critical to growth, and in some cases means survival for today's manufacturers. Learn about the complementary nature of enterprise resource planning (ERP), value chain exceleration, and quick response manufacturing (QRM).

list service orders by type service order and status  the shop floor dispatch list in truckload sequence, and allows delivery routes to be set up for maximum efficiency. Time is minimized between order completion and truck loading - improving the real lead-time. Closing the loop after the sale, service call management documents calls for product service, and prioritizes and notifies appropriate personnel of actions to be taken. The service call management capability reduces the time for problem resolution and eliminates the possibility of open cases falling Read More

ViryaNet G4 Field Service Management Certification Report


ViryaNet G4 is now TEC certified in the field service management (FSM) solution space. The sophisticated best-of-breed FSM solution has been designed for medium and large service organizations. Optimizing day-to-day activities and operations for service organizations for improved business performance is at the core of ViryaNet’s market approach. Download the ViryaNet G4 certification report now for product analysis, comparison with the average field service management solution, and in-depth analyst commentary.

list service orders by type service order and status  G4 Field Service Management Certification Report ViryaNet G4 is now TEC certified in the field service management (FSM) solution space. The sophisticated best-of-breed FSM solution has been designed for medium and large service organizations. Optimizing day-to-day activities and operations for service organizations for improved business performance is at the core of ViryaNet’s market approach. Download the ViryaNet G4 certification report now for product analysis, comparison with the average Read More

Professional Service Strategies that Win: Executive View of the Cloud


This report focuses on how cloud infrastructures are being used by sales and marketing, finance, and operations in professional service organizations (PSOs). It outlines the benefits of using a cloud infrastructure to manage enterprise resource planning (ERP) and other enterprise systems. With the right solutions in place, globally dispersed project teams have unlimited accessibility to secure and reliable information.

list service orders by type service order and status  Service Strategies that Win: Executive View of the Cloud This report focuses on how cloud infrastructures are being used by sales and marketing, finance, and operations in professional service organizations (PSOs). It outlines the benefits of using a cloud infrastructure to manage enterprise resource planning (ERP) and other enterprise systems. With the right solutions in place, globally dispersed project teams have unlimited accessibility to secure and reliable information. Read More

Industry Analysts on Field Service Mobility Trends


P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.

list service orders by type service order and status  Analysts on Field Service Mobility Trends Everything is mobile, and mobile is everything. In a new video from ClickSoftware, several industry analysts, including TEC's P.J. Jakovljevic, discuss the impact of mobility on field service management. Read More

How to Convert Service Calls Into Sales


In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

list service orders by type service order and status  to Convert Service Calls Into Sales The magic formula for selling more products or services is simple: present the right offer to the right prospect via the right channel-at the right time. Of course, that's easier said than done. But if you're in a service-intensive business, real-time offer management can help turn that magic formula into a profitable reality for your organization. Real-time offer management is an application designed to initiate and optimize an offer during customer-initiated Read More

The Rising Financial Importance of Service


For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results. Download this infographic from the Aberbeen Group and see how organizations can win by providing best-in-class service to their customers.

list service orders by type service order and status  Rising Financial Importance of Service For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results. Download this infographic from the Aberbeen Group and see how organizations can win by providing best-in-class service to their customers. Read More

Field Service Management (FSM)


Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system.

list service orders by type service order and status  Service Management (FSM) Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the Read More

7 Steps to Service-oriented Architecture


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Transforming Customer Service with Business Analytics


Customer service needs to go beyond handling dissatisfied customers and build relationships with customers so they are profitable, loyal advocates. Business analytics can help customer service departments acquire the information and capabilities to transform themselves.

list service orders by type service order and status  Customer Service with Business Analytics Customer service needs to go beyond handling dissatisfied customers and build relationships with customers so they are profitable, loyal advocates. Business analytics can help customer service departments acquire the information and capabilities to transform themselves. Read More

Demandware Gets Into Mainstream Order Management


Demandware, a cloud commerce solution provider, recently acquired the cloud-based order management solution provider Mainstreet Commerce. See how this acquisition will allow retailers to deliver faster and more rewarding omni-channel consumer experiences. Get the details in P.J.'s blog post.

list service orders by type service order and status  Omni-channel retail, Demandware, Mainstreet Commerce, distributed order management solution, DOM solution, Mainstreet BusinessFlow, omni-channel shopping, buy anywhere fulfill anywhere, industry watch, e-commerce, retail, omni-channel, multi-channel, scm, dom, order management, nrf Read More

Oracle Announces New Release of RightNow CX Cloud Service


Oracle presented new features for its customer experience service platform, RightNow CX Cloud Service. The release allows organizations to engage customers via multiple channels thanks to the newly introduced integration between Oracle RightNow Chat Cloud Service and Oracle Engagement Engine Cloud Service. New features are aimed at improving customer engagement as well as monitoring

list service orders by type service order and status  Announces New Release of RightNow CX Cloud Service Oracle presented new features for its customer experience service platform, RightNow CX Cloud Service . The release allows organizations to engage customers via multiple channels thanks to the newly introduced integration between Oracle RightNow Chat Cloud Service and Oracle Engagement Engine Cloud Service. New features are aimed at improving customer engagement as well as monitoring agent and platform activity. Chat Business Rules uses the Read More