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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 manage customers software


5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections
Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact

manage customers software  System administrators toolbox to manage user accounts and roles Ease of Use and Navigation One-click access to any campaign No long scrolling pages to view lengthy campaign information User-defined menu navigation One window accesses all campaign information (no need to drill-down several pages and then drill back up) Online help engine with page level and individual field level help throughout the system Flash or video based online training tutorials Reporting, Data Warehousing and OLAP System

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » manage customers software

Software Works, Inc


Overview Software Works, Inc (SWI) is an ERP/CRM solutions supplier delivering a range of ERP Products from major ERP suppliers, lementation consulting services, software development, and ERP value-added products that fit the needs of customers. With expertise in Software Services, Technology Services, and Business Intelligence, SWI customers receive a full service solution – a solution that works. Doing business for nearly a decade, SWI has delivered results to hundreds of customers in a variety of industries, industries such as food/beverage, biotech, chemicals, steel, and pharmaceuticals. SWI industry expertise and long history of project experience in financials, distribution, and manufacturing (process and discreet) are key components in SWI delivering solutions that work. Software Services This business unit provides customers with ERP/CRM implementations, integration, project management, training and solution support, and value-added development of enhancements and products for your ERP/CRM solution. SWI Software Services also provide packaged product solutions for automating data intensive transaction processes with products such as wireless bar coding (via a thin-device configuration) and automated payment processing. Technology Managed Services This business unit provides services such as corporate/site infrastructure analysis, security/risk assessment, network, OS and hardware health, and future growth requirements assessment. Database Management Services are available to assure failure recovery, maximum performance and uptime. Business Intelligence SWI specializes in the Business Intelligence delivery and integration of end-user, ad-hoc query, reporting and analytics - deploying the worlds leading BI products from Business Objects. With extensive ERP/CRM experience, SWI specializes in helping companies get the most from their ERP/CRM investment. The SWI slogan, Putting Intelligence to Work is what we do with the Business Object product suite, SWI has helped a host of companies such as Barr Laboratories, Nioxin, and Boars Head to leverage their ERP/CRM enterprise data into information that makes people smarter.

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Progress Software Corp.


How can you build better business applications? That''s the question that drives Progress Software Corporation, which creates and delivers the technology that lets Independent Software Vendors (ISVs) and IT organizations build, deploy, and manage powerful, enterprise-class business software. Progress Software knows that businesses today need applications that are productive, responsive, reliable, and cost-efficient. Founded in 1981 by high-technology veteran Joseph W. Alsop, Progress Software has grown into a $240 million global software industry leader. Progress Software''s four headquarters-serving the North America, Latin America, EMEA (Europe, Middle East and Africa), and Asia/Pacific regions-deliver a comprehensive range of products and support services to customers worldwide. At work in more than 80,000 sites and more than 100 countries, the company has flourished through a well-established base of ISVs who use Progress Software technology to build highly functional and scalable applications. Progress Software is also widely used by larger corporations'' IT departments, which use our products and services to create Internet and enterprise-based business applications that automate internal, business-to-business and business-to-consumer sales, service, and operational processes. There''s a reason for Progress Software''s success: Performance. Not Promises. Our products get the job done-quickly, reliably, and cost-effectively. Our customers tell us that their Progress Software-based solutions work reliably for years-so reliably that they''re able to focus their total attention on meeting business demands rather than the underlying technology. And most importantly, Progress Software lets you leverage all the power of the Internet, now and as it changes. Whatever challenges you have, whatever industry you''re in, a cost-effective Progress Software-based solution awaits you.

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Maximizer Software


Maximizer Software is a pioneer in contact management technology. For more than 25 years we've been developing CRM software to help businesses better manage their customers, leads, and prospects. Our claim to fame is in our all-in-one CRM software which is built with the flexibility to be customized to unique business processes.

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Saba Software


Founded in 1997, Saba (NASDAQ: SABA) is a global provider of strategic human capital management (HCM) software and services. Saba’s people management solutions are used by more than 1,300 organizations and over 17 million end users worldwide. Its customers include ABN AMRO, Bank of Tokyo-Mitsubishi UFJ, BMW, Dell, Lockheed Martin, Tata Consultancy Services, and the U.S. Army and U.S. Navy. It is headquartered in Redwood Shores, California, Saba has offices on five continents. Saba provides solutions for people management through learning, collaboration, performance, compensation and talent management, enabling customers to align, develop, manage and reward their people Saba product offerings address all aspects of HCM and are available both on-premise and on-demand (www.saba.com/products). Its global services capabilities and partnerships provide consulting and implementation services, as well as ongoing worldwide support.

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Quadrant


Quadrant, a division of Logibec, develops, implements and supports Quadrant HR™. Quadrant HR™ is a user-defined, configurable software and services solution integrating best practices for Human Resources, Staff Scheduling and Payroll into a single system. Fully configurable, Quadrant HR™ conforms to the way you work without costly programming customizations. You can create and automate workflows across the organization. Quadrant HR™ is designed to improve employee processes from ‘hire to retire’ for simple to complex multi-site, multi-position, multi-contract workplaces. Experience the power of effective, automated business processes that save you time and money. Quadrant HR - Smart. Simple. Seamless.

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abas Business Software


abas Business Software is an ERP and e-business application designed specifically for manufactures in assemble-to-order (ATO), make-to-order (MTO), and engineer-to-order (ETO) environments. The abas Business Software brand includes the following products: abas ERP for production abas Distribution for distribution, wholesale, and service companies the abas eB e-business solution New functions and technologies are added to the standard software with each new version. abas Business Software is currently offered in 28 languages and can be run on the Linux, Unix, and Windows platforms. ABAS has been a supporter of the open-source Linux operating system since 1995. Approximately 80 percent of over 2,300 abas installations are Linux-based. abas Business Software includes the following functionality: sales and sales order processing shipping purchasing and purchase order processing warehouse management scheduling logistics materials management materials resource planning (MRP) production and production planning and control (PPC) financial accounting fixed asset accounting cost accounting eBusiness

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Retail Market Dynamics for Software Vendors Part One: Software Requirements for Retail


Although the retail and wholesale customers have typically invested a low proportion of their total revenues in information technology, retail industry leaders have begun to demonstrate an ability to achieve market advantage through the effective use of specialized enterprise applications. As a result, the requirement for all retailers to increase their investment in IT and adopt best practices has thus grown.

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3C Software


3C Software, founded in 1988 in Atlanta, Georgia (US), has taken a comprehensive approach to developing cost management solutions for process and complex manufacturers. Through interviews with everyone involved in cost management—from accountants to engineers to chief financial officers (CFOs)—3C software creates a solution that offers functionality that is both comparable with any accounting method and integrative with other enterprise and manufacturing systems.

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Enterprise Process Improvement (EPI) Software: Customer and Software Vendor Collaboration


Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and enjoy the fruits of your labor. Not so fast! While you were completing your implementation project, a new release of the software may have already hit the street or, for sure, there is one in the pipeline. Now you are faced with the decision as to if and when to take on the new release. Maybe now is the time to look at how a new class of software tools, enterprise process improvement (EPI), can assist you in the upgrade decision.

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Mesonic Business Software


Founded in 1978 in Vienna, Austria, Mesonic is a developer of commercial business and e-business software solutions, including financial and accounting, inventory management, asset accounting, payroll, and production. With sales offices in Germany, Italy, the United States (US), and Columbia, Mesonic has over 50,000 customer companies of all sizes in retail, manufacturing, and other areas of the public sector, including McDonald's, Price Waterhouse, and Deutsche Synchron.

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