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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 manage customers


Manage Your Business, Drive Growth, and Adapt to Change
Many business owners and managers wonder how to maintain visibility and control in order to keep ahead of the competition, focus on customers, and adapt to

manage customers  focus on your customers, manage your workforce, integrate your supply chain, drive successful projects, empower smarter purchasing, and facilitate full compliance (see the figure below). Because SAP Business ByDesign is an on-demand solution, it greatly simplifies IT requirements compared to traditional enterprise software, dramatically lowering your cost to acquire and support the solution. This paper highlights the features that make SAP Business ByDesign different and enable your company to: Keep your

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Build and Manage Strong Customer Relationships


Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data.

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ROI Systems Defies The Odds Through Delighted Customers Part Two: Market Impact


ROI's approach has always been to offer proven but not necessarily leading-edge product technology, which has allowed the vendor to provide its customers with easy migration paths to updated technology.

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Get Closer to Your Best Customers: A Shift in Customer Strategies in a Time of Crisis


An unsettled economy needs a different approach to managing revenues. Companies must identify their most profitable customers and the most effective marketing and sales vehicle for reaching them—with a shrinking budget. And shifts in customer spending demand a fresh look at the value proposition of your current products and services. Find out how you can stay close to your customers as their needs change.

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The Shift to Larger, More Demanding Customers


Working with mass merchandisers is having a significant impact on how food processors and distributors run their businesses. With greater revenues increasingly coming from these giant retail customers, food companies need to find ways to ensure the greatest efficiencies and the lowest costs, without sacrificing quality control or food safety. This white paper outlines best practices for food companies and how an integrated enterprise resource planning (ERP) system can help manage every aspect of the business.

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The Bottom Line of CRM: Know Your Customers


CRM has become a top priority for companies seeking to gain competitive advantage. However, confusion reigns about exactly what CRM is, how to best implement it, or even what role it should play in enhancing customer interaction. Worse yet, even after investing hundreds of thousands, if not millions, of dollars in CRM systems, most companies are no closer to understanding their customers than they were before the system was put in place. See how CRM analytics can help.

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ERP Customers




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New Contours for Bank Branches as Customers Get Digitally Savvy


The emerging class of digitally savvy bank customers, including small and midsized businesses, increasingly wants to use bank branches for sophisticated financial advice, support, and products--as opposed to conventional transactions such as cashing pay checks. This white paper, produced jointly by Knowledge@Wharton and Wipro Technologies, captures the emerging business models for bank branches. It is based on comprehensive, globally conducted customer surveys, as well as interviews with Wharton faculty and Wipro executives.

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ADP and Kronos Help Customers Adapt to the Affordable Care Act


In an effort to help organizations tackle the new requirements of the Affordable Care Act (ACA), ADP has launched a Health Care Reform section on ADP.com while Kronos has released an eBook, Navigating the Affordable Care Act: An Employer’s Guide to Managing Costs and Compliance in an ACA World. New challenges presented by the ACA may affect the following: payroll processing

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ROI Systems Defies The Odds Through Delighted Customers


ROI Systems' strategy in terms of enhancing its product only in tune with ensuring its customers' delight has apparently been paying off in terms of staffing and resellers expansion and company growth. This should come as welcome news these days when even much bigger competitors that have traditionally touted more sizzling products, more widespread geographic coverage and/or a sharper vertical focus are posting dismal results and hardly any new accounts.

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Life is good Relies on attune Consulting to Manage SAP AFS


attune Consulting, a focused solutions provider to the fashion and lifestyle industries, recently announced its successful partnership with lifestyle brand Life is good.

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