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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 manage customers


Manage Your Business, Drive Growth, and Adapt to Change
Many business owners and managers wonder how to maintain visibility and control in order to keep ahead of the competition, focus on customers, and adapt to

manage customers  focus on your customers, manage your workforce, integrate your supply chain, drive successful projects, empower smarter purchasing, and facilitate full compliance (see the figure below). Because SAP Business ByDesign is an on-demand solution, it greatly simplifies IT requirements compared to traditional enterprise software, dramatically lowering your cost to acquire and support the solution. This paper highlights the features that make SAP Business ByDesign different and enable your company to: Keep your

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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ROI Systems Defies The Odds Through Delighted Customers


ROI Systems' strategy in terms of enhancing its product only in tune with ensuring its customers' delight has apparently been paying off in terms of staffing and resellers expansion and company growth. This should come as welcome news these days when even much bigger competitors that have traditionally touted more sizzling products, more widespread geographic coverage and/or a sharper vertical focus are posting dismal results and hardly any new accounts.

manage customers  materials are bundled with MANAGE 2000 and delivered to ROI's clients with system releases and service packs. Links and easy search capabilities provide quick access for users to get the needed information. If desired, ROI's consultants can conduct training tailored expressly for clients' specific requirements via the Web, in-person at the client's site, or at one of ROI's corporate training facilities. The education program also includes regularly scheduled webinars, allowing clients to access interactiv Read More

Three Ways ERP Can Help Manage Risk and Prevent Fraud


If enterprise resource planning (ERP) isn't properly implemented to manage risk, your organization may face loss due to fraud or other hazards. Take advantage of ERP's capacities for role-based security, on both the business and the IT sides of your processes.

manage customers  Correctly segregating duties to manage risk requires analysis of a company's key business cycles to identify which administrative roles need to be separate and distinct. This is not as simple as it sounds: in a small or midsized department, three people may have different roles in the company, but they are also each other's back-up. As each employee goes on vacation or takes sick leave, others assume the absent employee's duties, often with help from a system administrator. When the employee returns to Read More

The Shift to Larger, More Demanding Customers


Working with mass merchandisers is having a significant impact on how food processors and distributors run their businesses. With greater revenues increasingly coming from these giant retail customers, food companies need to find ways to ensure the greatest efficiencies and the lowest costs, without sacrificing quality control or food safety. This white paper outlines best practices for food companies and how an integrated enterprise resource planning (ERP) system can help manage every aspect of the business.

manage customers  (ERP) system can help manage every aspect of the business. Read More

Build and Manage Strong Customer Relationships


Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data.

manage customers  and Manage Strong Customer Relationships Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data. Read More

You Can't Manage What You Don't Measure


Tracking key performance indicators (KPIs) helps ensure that projects are delivered on time and within budget, and creates a system for improving accountability. Once KPIs are established, there needs to be a way to easily track this data—otherwise it will become an arduous task that may be done improperly. Learn how leveraging integrated project management software can help drive your business process improvements.

manage customers  Can't Manage What You Don't Measure Tracking key performance indicators (KPIs) helps ensure that projects are delivered on time and within budget, and creates a system for improving accountability. Once KPIs are established, there needs to be a way to easily track this data—otherwise it will become an arduous task that may be done improperly. Learn how leveraging integrated project management software can help drive your business process improvements. Read More

What Brings Customers Closer to Your Product Development?


Bringing all product stakeholders in a tighter loop within the entire product life cycle is one of the main strategies of the product lifecycle management (PLM) methodology. Following this idea, letting the customers (those who pay for and/or use the product) get involved as early as possible in the product design and development phases provides many benefits, including: more ideas for innovation,

manage customers  general, PLM provides a management framework that brings customers closer to product development due to the collaborative perspective of PLM systems. However, the traditional PLM way of including customer input is usually as an inbound task, which means customer input is manually collected and then entered, or recorded by another system and then imported, into the PLM system as “customer requirements.” This approach does help to a certain extent, but it also has some drawbacks in terms of the Read More

Extending Your SAP Applications to Better Manage Business Performance


IT professionals must fulfill a vast array of business user information needs in a fast-changing technical environment. To succeed, the technology companies choose must meet with a high rate of user adoption and satisfaction. Learn the challenges facing IT and find out how to provide users with the flexible, self-service business intelligence (BI) and planning capabilities that they need for performance management (PM).

manage customers  SAP Applications to Better Manage Business Performance IT professionals must fulfill a vast array of business user information needs in a fast-changing technical environment. To succeed, the technology companies choose must meet with a high rate of user adoption and satisfaction. Learn the challenges facing IT and find out how to provide users with the flexible, self-service business intelligence (BI) and planning capabilities that they need for performance management (PM). Read More

Using Visibility to Manage Supply Chain Uncertainty


Technology has advanced supply chain visibility beyond mere track and trace functions. Visibility can be used to manage supply chain uncertainty, thereby preemptively troubleshooting problematic areas and reallocating resources to better meet the demands of an enterprise.

manage customers  Visibility to Manage Supply Chain Uncertainty Background Leonardo da Vinci was once quoted as saying, Art is difficult to replicate, and unpredictable in its application, other than by Mother Nature . This explains why there are so few Stradivarius violins on the market. Yet today, contemporary art is easy to replicate by using modern duplicating technology. However, in the case of modern manufacturing, art has mostly been replaced with statistical measurement and process control. For this reason, Read More

Zero Contact Resolution: How to Keep Customers and Build Great Brands


For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

manage customers  Contact Resolution: How to Keep Customers and Build Great Brands For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading. Read More

Knowledge at the Point of Action: 6 Ways to Make Sure Your Customers Love Your Company


Exceptional customer experiences revolve around one central principle: knowledge at the point of action (KAPA). Learn how your marketing, customer service, and sales systems can work together to drive customer loyalty and advocacy.

manage customers  at the Point of Action: 6 Ways to Make Sure Your Customers Love Your Company Exceptional customer experiences revolve around one central principle: knowledge at the point of action (KAPA). Learn how your marketing, customer service, and sales systems can work together to drive customer loyalty and advocacy. Read More

How to Centrally Manage SAN Storage Configuration and Assignment for Microsoft Windows Servers


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manage customers  to Centrally Manage SAN Storage Configuration and Assignment for Microsoft Windows Servers Microsoft System Management Server 2003 and Operations Manager 2005 storage monitoring solutions provide the necessary tools to centrally manage and monitor Windows client and server infrastructure. Now, Sanbolic’s LaScala clustered volume manager and related products offer a complementary toolkit which enables administrators to centrally configure and assign storage assets in a storage area network (SAN) Read More

Open, Manage, and Accelerate SSL Encrypted Applications


Although secure sockets layer (SSL) is a ubiquitous enabler of e-commerce and outsourcing, it creates a special challenge for network administrators and security professionals because its encryption is known to decelerate data. In order to regain control over application delivery—when everything business-related is encrypted—organizations need to look toward SSL-aware solutions that can help decipher and accelerate data.

manage customers  Manage, and Accelerate SSL Encrypted Applications Although secure sockets layer (SSL) is a ubiquitous enabler of e-commerce and outsourcing, it creates a special challenge for network administrators and security professionals because its encryption is known to decelerate data. In order to regain control over application delivery—when everything business-related is encrypted—organizations need to look toward SSL-aware solutions that can help decipher and accelerate data. Read More

Get Closer to Your Best Customers: A Shift in Customer Strategies in a Time of Crisis


An unsettled economy needs a different approach to managing revenues. Companies must identify their most profitable customers and the most effective marketing and sales vehicle for reaching them—with a shrinking budget. And shifts in customer spending demand a fresh look at the value proposition of your current products and services. Find out how you can stay close to your customers as their needs change.

manage customers  jeopardize long-term pricing power, manage price cuts smartly with campaigns that lower pricing for selected product sets and for limited time periods. Reexamine sales practices to ensure alignment with new goals for lean operations and lower working capital. For example, measure sales to final customers versus sales to intermediaries to ensure inventories in distribution channels closely match endcustomer demand rather than serving as a buffer to smooth quarterly sales goals. Realign Your Organization Read More

How to Centrally Manage SAN Storage Configuration and Assignment for Microsoft Windows Servers


Microsoft System Management Server 2003 and Operations Manager 2005 storage monitoring solutions provide the necessary tools to centrally manage and monitor Windows client and server infrastructure. Now, Sanbolic’s LaScala clustered volume manager and related products offer a complementary toolkit which enables administrators to centrally configure and assign storage assets in a storage area network (SAN) environment.

manage customers  to Centrally Manage SAN Storage Configuration and Assignment for Microsoft Windows Servers Microsoft System Management Server 2003 and Operations Manager 2005 storage monitoring solutions provide the necessary tools to centrally manage and monitor Windows client and server infrastructure. Now, Sanbolic’s LaScala clustered volume manager and related products offer a complementary toolkit which enables administrators to centrally configure and assign storage assets in a storage area network (SAN) Read More