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Software Functionality Revealed in Detail
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 microsoft crm wiki


These Are the Times of CRM Vindication and Validation - Part 1
Some previous TEC blog posts have discussed the benefits (but also the inevitable caveats) of white papers, including the all-too-common vendors’ self

microsoft crm wiki  Challenging Economy,”  authored by  Microsoft Dynamics CRM , and “Maximizing CRM Effectiveness During Lean Times,”  authored by  Oracle CRM Why? Well, when I read them, many things therein rang true to me from my own research and findings (e.g., the ongoing success of Salesforce.com, Oracle CRM, NetSuite, Microsoft Dynamics CRM, RightNow, Sage CRM, SugarCRM , and SAP CRM as well as ongoing TEC’s end-users’ inquiries), even though I was cognizant of Microsoft and Oracle intentionally touting

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

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Documents related to » microsoft crm wiki

A Tour of the Clouds


The term “cloud computing” might be the next biggest trend in the IT industry. Jorge Garcia explains some of the basic ideas behind cloud computing—and how it may help your organization in the future.

microsoft crm wiki  Google App Engine (GAE) Microsoft Windows Azure Platform RightScale RightScale Cloud Management Platform Despite the hype for cloud computing related technologies and services, we have to be aware that as with any other new or old technology, it is always important to address the specific needs of an organization in order to get the best cloud computing services. This is just a jumpstart to a deeper and thoughtful consideration to what could be the real benefits of heading your computing resources to the Read More

Not Yet Sold on SaaS ERP in Manufacturing? Take a Hard Look at Plex Online - Part 1


The software as a service (SaaS) model is now mainstream in many functional areas of business, quite outperforming its on-premise counterpart in this tough economic environment. Consider customer relationship management (CRM), transportation management, talent management, payroll processing, travel and expense (T@E) management, strategic sourcing and procurement, and many

microsoft crm wiki  providers, such as Oracle, Microsoft Dynamics, Lawson Software, IFS, SYSPRO , and so on and so forth, are missing in action (MIA) when it comes to multi-tenant SaaS for manufacturing. At best, they might offer single-tenant hosted versions of their  on-premise software . Alternatively, when they do offer true SaaS solutions, it is mostly for niche functionality in a  “software plus service” manner (only as a SaaS fringe to their on-premise software) , such as to enable credit card payments, Read More

Enterprise Applications Vendors Going Viral and Social: Another Take


It would not be far off the mark to say that social media, user-generated content (UGC), and online collaboration all hit the mainstream in 2009, at least in the realm of business-to-consumers (B2C) commerce. According to Forrester, 63 percent of online retailers will make social e-commerce a top priority in 2010, with The Limited brands leading the way. As consumers and

microsoft crm wiki  SAP, Oracle , or Microsoft Dynamics , who have literally armies of marketers in their employ, are moving forward with all kinds of different marketing tools. This is what they have always done, because they have the budget and employee bandwidth to support it. In fact, SAP Retail, SAP Business One, Oracle Retail, Oracle CRM, Salesforce.com, Taleo, SuccessFactors, Epicor , etc. all have their fan pages on Facebook and LinkedIn, as well as related Twitter feeds. In fact, I've even registered for some local Read More

Saba Software: Figuring Out Social Talent Management


For years, Saba Software has been helping companies transform enterprise-wide learning and how people do their work. In this article, principal TEC analyst P.J. Jakovljevic shows you how Saba’s people-centric systems enable organizations to mobilize, inspire, and engage their people to develop new strategies and initiatives, and cultivate individual and collective know-how to effectively compete and succeed in the marketplace.

microsoft crm wiki  , GoTo Meeting , Microsoft LiveMeeting , and the like, Saba is not necessarily the first brand that comes to mind in Web conferencing. However, Saba’s collaboration solutions—meeting, webinar, and classroom, plus its social enterprise platform—are gaining a reputation as possibly the most innovative and unified solutions in the market. Saba Management Discussion The overarching message of Saba Global Summit 2012 was that people are not mere human resources, but are rather critical assets in the Read More

Why CRM Software is a Smart Investment in a down Economy


Find out more about why CRM is such a smart and timely investment for your small or midsized business in the white paper, crm: a business imperativ...

microsoft crm wiki  CRM Software is a Smart Investment in a down Economy Is it really possible to grow your company during an economic downturn—and still cut costs? Fortunately, the answer is yes—and there's no better way to do it than with the right customer relationship management (CRM) software. By its very nature, CRM is one of the only technologies that can both increase your company's revenues and reduce its costs . And that's a pretty good combination during tough economic times. Find out more about why CRM is s Read More

Microsoft Windows Services For Unix - SFU = DOA?


Microsoft is about to start charging US$149 for its limited collection of Unix-compatible utilities for Windows NT/2000 clients. We forecast a minimal market for this product.

microsoft crm wiki  - SFU = DOA? Microsoft Windows Services For Unix - SFU = DOA? C. McNulty - May 26, 2000 Event Summary LAS VEGAS, NV [9 May 2000] At NetWorld+Interop 2000, Microsoft Corp. [NASDAQ:MSFT] Chairman and Chief Software Architect Bill Gates announced the availability of Microsoft Windows Services for UNIX 2.0 (SFU). Microsoft Windows Services for UNIX 2.0 provides an additional set of comprehensive tools to help bridge the gap between UNIX and Windows for users and administrators. It helps create a logical Read More

Dynamics NAV


Microsoft Dynamics® NAV 2009 is a complete business management solution that helps people work faster and smarter and gives businesses the flexibility to adapt to new opportunities and growth. The 2009 release offers breakthrough user experience and technology innovations while maintaining the simplicity that has always been a core value of this solution. With Microsoft Dynamics NAV 2009, businesses can: Provide streamlined access to relevant tasks and information with Role Centers that help people work more effectively. Improve agility with enhanced flexibility to adapt to meet changing needs. Connect Microsoft Dynamics NAV easily to a wide range of applications and data sources.

microsoft crm wiki  NAV Microsoft Dynamics® NAV 2009 is a complete business management solution that helps people work faster and smarter and gives businesses the flexibility to adapt to new opportunities and growth. The 2009 release offers breakthrough user experience and technology innovations while maintaining the simplicity that has always been a core value of this solution. With Microsoft Dynamics NAV 2009, businesses can: Provide streamlined access to relevant tasks and information with Role Centers that help Read More

Oncontact CRM


Oncontact Software develops .NET CRM software for mid-market companies. Oncontact CRM is a completely Microsoft .NET-based CRM applications suite that automates the sales, marketing, and service areas of mid-market organizations. It can be user-customized through Customizer and Navigator, the built-in toolkits.  

microsoft crm wiki  CRM is a completely Microsoft .NET-based CRM applications suite that automates the sales, marketing, and service areas of mid-market organizations. It can be user-customized through Customizer and Navigator, the built-in toolkits. Read More

The Case for a New CRM Solution


CRM software has gone well beyond being a "good to have" capability. Senior management is now generally quite clear that this genre of software is needed. However, it also often acknowledged that companies that have deployed CRM software solutions have not obtained the benefits that were promised. When we understand the reasons for this dissatisfaction, we can make the case for a new CRM solution. See the benefits of a new CRM solution.

microsoft crm wiki  Case for a New CRM Solution CRM software has gone well beyond being a good to have capability. Senior management is now generally quite clear that this genre of software is needed. However, it also often acknowledged that companies that have deployed CRM software solutions have not obtained the benefits that were promised. When we understand the reasons for this dissatisfaction, we can make the case for a new CRM solution. See the benefits of a new CRM solution. Read More

Leveraging CRM for Midsize Company Growth


Customer relationship management (CRM) strategies, principles, and technologies play a pivotal role in helping organizations grow from small, entrepreneurial companies with ad-hoc processes, into several hundred million dollar powerhouses. This document covers the basics, providing some helpful guidelines, and providing a rough, general framework for you to begin your initiative.

microsoft crm wiki  CRM for Midsize Company Growth Customer relationship management (CRM) strategies, principles, and technologies play a pivotal role in helping organizations grow from small, entrepreneurial companies with ad-hoc processes, into several hundred million dollar powerhouses. This document covers the basics, providing some helpful guidelines, and providing a rough, general framework for you to begin your initiative. Read More

CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part One: The CRM Selection Challenge


Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding of their functional and technical requirements and second, identifying the vendors that best match their requirements. This article will focus on determining the functionality and technology required to enable business processes, and how to compare vendor offerings once those requirements have been documented.

microsoft crm wiki  Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part One: The CRM Selection Challenge Introduction Over the past two years it seems not a week has gone by without an editorial about a failed Customer Relationship Management (CRM) project. Many articles relate CRM failure to the absence and/or weakness of business objectives driving the CRM initiative. Although this is true, many projects fail due to a poor vendor selection procedure. Starting At The Beginning Of course software tools Read More

Saleslogix CRM Best Practices Guide


Find out in the saleslogix CRM guidebook by nucleus research, a leading research analyst firm.

microsoft crm wiki  CRM Best Practices Guide SalesLogix is a popular mid-market customer relationship management (CRM) solution that can grow your business by helping you acquire new customers and expand your existing accounts. Its relatively low cost and rapid deployment time means you can quickly enjoy the benefits of increased sales and profits. But how can you use SalesLogix CRM to your maximum advantage? And what are the best practices associated with it that you can pick up and profit from? Find out in the Read More

8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative


It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well as the difficulty of implementing and enforcing processes to support your interactions with prospects, customers, and partners. Eight proven customer relationship management (CRM) best practices can help you create a customer retention strategy. Learn more.

microsoft crm wiki  other productivity tools, like Microsoft Outlook. Integrating with related systems provides a one-stop-shop for all the information users need. And you can delight users by providing unexpected information of value, right when and where they need it. For example, when a user enters competitive information about a deal into the CRM application, point him/her to the location of materials on how to sell against that competitor. Let them take it on the road. For mobile employees such as field sales reps, Read More