X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 microsoft customer relationship manager


Deploying Customer Relationship Management Effectively: Beyond Implementation
A customer relationship management (CRM) solution is now a standard business requirement. With origins as a system for sales teams, CRM has clearly evolved into

microsoft customer relationship manager  to Microsoft Dynamics : Microsoft Dynamics in Wikipedia Customer Relationship Management (CRM) (Wikipedia) Deploying Customer Relationship Management Effectively: Beyond Implementation Project Management Office (PMO) also known as : CRM System , Customer satisfaction , Customer Relationship Management Association , CRM Success Strategies Customer relationship development crms software , crm definition , define crm , compare crm vendors , crm success strategies , use crm , Also stood for contact

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM) RFI/RFP Template

Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality 

Evaluate Now

Documents related to » microsoft customer relationship manager

I-Impact Predicts Your Customer Retention!


More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention, and cross-sell programs. It is a costly operation to develop such functionality from scratch. Vendors like I-Impact offer packaged application providers the opportunity of a shortcut.

microsoft customer relationship manager  applets. It uses the Microsoft NT/2000/XP server for all other operations. MarketDrive consist of three main components: The MarketDrive DataHub The Analytical and Visualization Engine The MarketDrive Front End, containing the applets that drive the server-based Impact Analytics Workbench, Data Drill Down, OLPP browsing, Report Builder, and Report Viewer On-line Predictive Processing (OLPP) With OLPP, I-Impact seems to go beyond the limitations of just OLAP technology by providing a complete development Read More

Microsoft Dynamics and the 2007 Microsoft Office System: Integration Highlights


Business management solution users spend most of their time “heads down” in the business application, but they also need to use communication and desktop productivity tools. Thus, business solutions need familiar, easy-to-learn user interfaces. They need to be “process-centric” and role-based. And they need to provide a bridge between the worlds of structured business applications and unstructured desktop productivity software.

microsoft customer relationship manager  and more. Figure 3: Microsoft Dynamics CRM allows employees to track customer contacts and sales data in Outlook as well as view activities, accounts, competition, and more. Access Business Data from Within Microsoft Office Documents Reporting, budgeting, and forecasting can all be exhaustive and time consuming, yet very necessary steps in a successful business. Using trusted tools that are familiar to most people helps increase productivity and decrease the learning curve. Microsoft Dynamics allows Read More

Integrated Innovation in Microsoft Dynamics NAV


As one of the very early adopters of Microsoft products and technologies, Microsoft Dynamics NAV continues to use Microsoft products and technologies to help customers increase productivity, collaboration, and business insight. Instead of wasting valuable resources on integration, partners can focus on adding more customers and developing solutions that help small and medium businesses around the world achieve business success.

microsoft customer relationship manager  the database from within Microsoft Word to create customer letters. Or users can export data from Microsoft Dynamics NAV directly into a Microsoft Excel spreadsheet to produce reports or create a pivot table for analysis. Figure 1 Tight integration with Microsoft Office enables users to create letters using Microsoft Word from within the Microsoft Dynamics NAV application. Here, the user is about to create a letter from the customer contact card in Microsoft Dynamics NAV. Employees can book meetings, Read More

A Customer Relationship Management Solution Aims To Cover all the Bases


Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado solution.

microsoft customer relationship manager  Partner, and uses the Microsoft Solutions Framework (MSF) as the foundation for its product development. It also touts the merits of the Six Sigma methodology and Design for Six Sigma (DFSS) as quality improvement philosophies. Surado targets the small and medium business (SMB) market, namely organizations with annual revenues of $1 million (USD) to $1 billion (USD), and approximately 88 percent of its clients fall into this category. To reinforce its position in this market segment, Surado offers Surado Read More

Providing the Total Customer Experience with IBM Predictive Customer Intelligence




microsoft customer relationship manager  the Total Customer Experience with IBM Predictive Customer Intelligence Read More

Delivering Superior Customer Value in Insurance


Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a 360-degree view of each customer that covers his or her entire experience with the company. Read this white paper on how information technology that supports tightly integrated, end-to-end business processes can increase insurer responsiveness and customer loyalty.

microsoft customer relationship manager  Superior Customer Value in Insurance Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a 360-degree view of each customer that covers his or her entire experience with the company. Read this white paper on how information technology that supports tightly integrated, end-to-end business processes can increase insurer responsiveness and customer loyalty. Read More

Customer Analytics Pay Off


To help organizations develop a customer analytics strategy designed to drive growth and increase customer satisfaction, the IBM Institute for Business Value has identified four stages of organizational capabilities and associated customer analytics strategies.

microsoft customer relationship manager  Analytics Pay Off To help organizations develop a customer analytics strategy designed to drive growth and increase customer satisfaction, the IBM Institute for Business Value has identified four stages of organizational capabilities and associated customer analytics strategies. Read More

How to Measure Customer Satisfaction


Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based on a composite customer satisfaction rating system.

microsoft customer relationship manager  to Measure Customer Satisfaction Originally Published - April 30, 2008 Project-based organizations place a lot of emphasis on customer satisfaction, and rightly so, as customer satisfaction is the key for improving these companies' internal processes. A customer satisfaction rating (CSR) is often obtained through a questionnaire—the customer satisfaction survey (CSS). This method, however, suffers from the drawback of customers likely being emotionally influenced while filling out these Read More

eTEK for Microsoft Office


eTek offers a Microsoft Office compatible and Microsoft BackOffice approved client/server accounting and management information system that is scalable from a single-desktop up to a major enterprise with numerous locations and users.  

microsoft customer relationship manager  for Microsoft Office eTek offers a Microsoft Office compatible and Microsoft BackOffice approved client/server accounting and management information system that is scalable from a single-desktop up to a major enterprise with numerous locations and users. Read More

Minimize Customer Churn with Analytics


With IBM Business Analytics solutions for customer churn, communications service providers (CSPs) can understand sentiment and identify social influencers, analyze structured and unstructured content to predict the likelihood of churn, drive revenue through personalized offers and tailored bundles, and create new programs to attract new customers and boost average revenue per user.

microsoft customer relationship manager  Customer Churn with Analytics With IBM Business Analytics solutions for customer churn, communications service providers (CSPs) can understand sentiment and identify social influencers, analyze structured and unstructured content to predict the likelihood of churn, drive revenue through personalized offers and tailored bundles, and create new programs to attract new customers and boost average revenue per user. Read More

Microsoft Dynamics and the Microsoft Office System: Delivering Business Value through Interoperability


Microsoft Dynamics is a business management solution designed to allow your employees to customize and automate their Microsoft Office system user interface according to their preferences and work styles. Microsoft Dynamics helps your employees and your business work more efficiently—giving you a faster return on investment and an effective and profitable business.

microsoft customer relationship manager  Dynamics and the Microsoft Office System: Delivering Business Value through Interoperability Microsoft Dynamics is a business management solution designed to allow your employees to customize and automate their Microsoft Office system user interface according to their preferences and work styles. Microsoft Dynamics helps your employees and your business work more efficiently—giving you a faster return on investment and an effective and profitable business. Read More

Microsoft says: Pay No Attention to the Man Behind the Glasses


In one of the quicker reversals on record, Bill Gates and Microsoft issued conflicting statements within a day regarding the software giant's willingness to open its Windows source code.

microsoft customer relationship manager  -February 17, 2000 [Reuters] Microsoft Corp. Chairman Bill Gates said the software giant would be willing to open to competitors the source code of its Windows operating system - its flagship product - to settle the antitrust lawsuit brought by the U.S. Justice Department, Bloomberg Television reported Thursday. Microsoft Corp. would be willing to open the source code for its Windows software to competitors in order to settle the antitrust case filed by the U.S. Department of Justice, a Bloomberg news Read More

Microsoft Dynamics NAV 2013 R2 Coming Soon


At the recent Directions EMEA conference in Vienna, Austria, the Microsoft Dynamics team disclosed the timing and features of the upcoming release of Microsoft Dynamics NAV 2013 R2. As part of his keynote, Paul White, senior director, Microsoft Dynamics, announced that Microsoft Dynamics NAV 2013 R2 will be available to customers in October 2013. Some key enhancements to the

microsoft customer relationship manager  Vienna, Austria , the Microsoft Dynamics team disclosed the timing and features of the upcoming release of Microsoft Dynamics NAV 2013 R2 . As part of his keynote, Paul White, senior director, Microsoft Dynamics, announced that Microsoft Dynamics NAV 2013 R2 will be available to customers in October 2013 . Some key enhancements to the solutions include greater interoperability with Office 365 , whereby Microsoft Dynamics NAV can now be deployed as an application to on-premises and cloud-based SharePoint Read More

Microsoft TECHED 2013: Microsoft Expands Services for Enterprise IT


As part of its TECHED 2013 event in New Orleans, Microsoft has announced offerings to address the new needs of enterprise IT. On its path towards being cloud-first, Microsoft is releasing new offerings to enhance its cloud, data management, and application development services, as well as launching a new release of its flagship Windows product. Microsoft Cloud, hybrid and versatile With regard

microsoft customer relationship manager  TECHED 2013: Microsoft Expands Services for Enterprise IT As part of its TECHED 2013 event in New Orleans , Microsoft has announced offerings to address the new needs of enterprise IT. On its path towards being  cloud-first , Microsoft is releasing new offerings to enhance its cloud, data management, and application development services, as well as launching a new release of its flagship Windows product. Microsoft Cloud, hybrid and versatile With regard to server and cloud offerings, Read More