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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 misi company consultants


E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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The F.J. Westcott Company


Sales at F.J. Westcott began to grow, placing a greater demand on its legacy enterprise resource planning (ERP) system’s inventory capabilities. Unrelieved inventory and other challenges led Westcott to seek a new ERP system—and a software evaluation and comparison methodology within the company’s budget. See how Technology Evaluation Centers’ Software Selection Services provided the resources for a confident decision.

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Sterling Commerce, an AT&T company


Sterling Commerce, a subsidiary of AT&T, Inc. (NYSE:T) is a provider of business-to-business (B2B) commerce solutions, with more than 29,000 companies using Sterling Commerce Solutions worldwide. The company’s software and services aim at improving current processes or deploying new business processes through integration efforts between applications, external partner systems, and people. With almost thirty years of experience serving tens of thousands of customers in a range of industries, Sterling Commerce is a top 25 software company. The vendor is headquartered in Columbus, Ohio (US).

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Retalix POS Software Company Sold to NCR


US-based retail hardware and software giant NCR has agreed to pay approximately $650 million to acquire Retalix, a retail technology company. NCR management is using many elliptical phrases about “strengthening strategy,” “commitment to delivering solutions,” and “improving business processes and enabling experiences,” but there were no clearly stated reasons for the deal. No

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The Quaker Oats Company: A CHAMPS Customer Profile


Quaker Oats has been an icon in Cedar Rapids, Iowa (US) since 1901. In 1979, Quaker sought a system for the storeroom function and purchasing department, and selected CHAMPS. In 1991, the company implemented the CHAMPS maintenance management functionality. Its internal team interfaced CHAMPS with the existing accounts payable system, for seamless data transfer between the maintenance and accounting departments.

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Are Your Company Laptops Truly Secure?


The portable nature of laptops makes them particularly susceptible to all kinds of security and tracking problems. This paper discusses the strengths and limitations of laptop security, including the technology for accurately tracking IT assets, recovering missing computers, and deleting data remotely.

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Fast Growing Malaysian Manufacturing Company Chooses Epicor ERP


The company is called Feruni Ceramiche and it's in the business of manufacturing and distributing ceramic and porcelain tiles across the globe. Although it started as an outsourcing facility 11 years ago, it is now a leading supplier of ceramic products in many of the world's markets and a participant in multiple construction projects around the world. The company has demonstrated double-digit

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WMS Helps Vehicle Distribution Company Improve Delivery


JM Family Enterprises knew there had to be a more efficient way to organize its picking, packing, and tracking systems. Because of the specific nature of its documents, it was vital they arrive at the correct dealership on time. In order to achieve continued growth, it would need an automated system. Since implementing a warehouse management system (WMS), the company has reduced its paper processing by 80 percent.

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A.M. Best Company


Founded in 1899, global credit rating agency A.M. Best Company focuses on the insurance industry. Its news source, Best’s Insurance News & Analysis, includes special reports, a monthly magazine, and a daily digest.

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