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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 mscrm certification


Dynamics CRM
Microsoft Dynamics CRM is a fully integrated customer relationship management (CRM) solution comprised of a robust suite of sales, marketing, and customer

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Firewall RFI/RFP Template

Firewall Type, Decision Engine, Scalability, Network Interfaces, Operating Systems, Routing and Network Protocols, SNMP, NAT, Policy Features, Proxies, Authentication, Logging, Content Filtering, VPN and Encryption, Attack Resiliency, Certification, and more 

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Documents related to » mscrm certification

CMMS/EAM Software Review: Infor EAM for CMMS/EAM


This computerized maintenance management system (CMMS)/enterprise asset management (EAM) software review report examines CMMS/EAM software by Infor and its support for CMMS/EAM processes against known benchmarks. It assesses Infor EAM by Infor for CMMS/EAM functionality and reviews the product’s support capacity with a focus on:

  • General CMMS Functionality
  • Maintenance Management
  • Integration
  • Human Resources
  • Financials
  • Purchasing Management
  • Inventory Management
  • Reliability

The report also contains an independent analyst’s review of the CMMS/EAM software based on a demonstration provided by Infor. The review identifies the features of Infor EAM that distinguish it from other CMMS/EAM solutions, including its equipment generation to assist in the creation and configuration of products, work order (WO) scheduling capabilities to organize work order activities and employee availability in real time, and a zero downtime upgrade feature to maximize application speed and employment. The analyst also outlines the software provider’s implementation process, support model, and target user base.

Pivotal CRM is a solution for manufacturing industry customers that is particularly ideal for clients in the financial services and discrete and process manufacturing sectors. Pivotal CRM provides CRM support to businesses through sales force automation, marketing management, and service management support.

Infor EAM achieved TEC certification status for its CMMS/EAM software solution by completing TEC’s certification program, which includes a demonstration of the CMMS/EAM software’s support for specific real-world business processes and a detailed functional benchmarking analysis.

Based on a demonstration of Infor EAM, a TEC analyst has assessed the CMMS/EAM software’s features, evaluating the software against known industry benchmarks, to determine that Infor EAM is a strong CMMS/EAM system.

Download this software review report for product analysis and comparison, and in-depth analyst commentary, and to learn more about how Infor EAM can help businesses achieve their CMMS/EAM objectives.

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NetSuite v11.2 ERP for SMB Certification Report


NetSuite v11.2 is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for small to medium business (SMB) in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Standard & Poor's Announces Security Certification


After exposing numerous customers to embarrassing security vulnerabilities, S&P announces a security certification program.

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Sage 300 ERP 6.0 Certification Report (ERP for Distribution)


Sage 300 ERP (formerly Sage ERP Accpac) 6.0 is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distribution in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Unicorn HRO iCON 9.1 for Human Resources Certification Report


Unicorn HRO iCON 9.1 is TEC Certified for online evaluation of human resources solutions in the Human Capital Management (HCM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Bizagi BPM Suite Certification Report


Bizagi BPM Suite by Bizagi is now certified by TEC in the business process management software space.

According to TEC senior analyst Jorge Garcia, Bizagi BPM incorporates the features characteristic of a state-of-the-art BPM solution within a simple yet powerful business process management suite, and Bizagi BPM is a solution that should be given due consideration by organizations looking for a full-fledged BPM solution.

Bizagi’s mantra from its BPM Suite, “modeling over programming,” encompasses how the organization looks at the BPM practice. With this key approach, Bizagi provides an enriched BPM suite oriented to avoid the hurdle of programming as much as possible, liberating business users to use Bizagi with a pure model-based approach, with minimal coding. Bizagi BPM is also fully business process compliant, with standards such as business process model and notation (BPMN).

Find out more in the Bizagi BPM Suite TEC certification report, including key product differentiators, a detailed look at support of processes and new functionality with the latest version of the BPM Suite, and detailed functionality graphs comparing Bizagi BPM Suite to competitor solutions in the major functionality areas for business process management solutions.

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TEC Product Certification Reports Now Available


We've begun publishing a new type of report (free download) called a Product Certification Report. These have been in the works for a while so I'm very happy to announce the first two are now available. I'll post the links below and then explain what these reports are. Meridian Global LMS (an enterprise learning management system [LMS] as certified by Sherry Fox) Pronto Software's Pronto Xi

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NetSuite OpenAir PPM for PSA Certification Report


NetSuite OpenAir is now certified by TEC in the project portfolio management for professional services automation (PPM for PSA) software space.

To achieve TEC certification, NetSuite provided an extensive demonstration on the latest OpenAir version to TEC. During the first part of the product demonstration, NetSuite was asked to demonstrate OpenAir’s user interface, usability, customization, and underlying business platform support (including reporting, document management, and workflows). In the second part of the demonstration, NetSuite performed the live execution of a suite of real-world business process scenarios, covering project definition and management, enterprise portfolio management, resource management, time and expense management, and project accounting.

TEC Senior ERP Analyst Ted Rohm takes an in-depth look at NetSuite OpenAir in this report on the certification, including product history, product highlights, a comprehensive functionality review, business platform support, and more. Detailed functionality graphs comparing NetSuite OpenAir to competitor solutions are also included for seven major functionality areas for PPM for PSA solutions.

After a thorough analysis, TEC concludes that OpenAir provides all the key functionality needed by a professional services organization to support its business operations, including comprehensive project management, resource management, time and expense management, and project accounting functionality. In 2014, NetSuite OpenAir PSA received the CODiE Award for "Best Project Management Solution" from the Software and Information Industry Association (SIIA). Find out why in the full NetSuite OpenAir certification report, available now.

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NetSuite ERP for Services Certification Report


How can you trust that the ERP system the vendor is boasting about really does the job and helps you more effectively run your business? You know you can trust the product when the vendor itself uses it to run its business. NetSuite uses NetSuite ERP to run its business—everyday! This is a true testament to the NetSuite’s belief in its product.

NetSuite ERP by NetSuite is now certified by TEC in the enterprise resource planning (EPR) for services software space. As part of the certification process, NetSuite has demonstrated that NetSuite ERP supports specific real-world business processes to TEC senior ERP analyst Ted Rohm.

NetSuite ERP caters to a number of vertical industries, including services, and each ranks the product as the number 1 cloud ERP software solution on the market. The vendor also boasts a number of impressive statistics on its continued commitment to providing customer service—including 99.97% uptime, on average—which it makes available to the public 24/7.

In this TEC certification report, you’ll read about the NetSuite ERP’s redesigned user interface, which is 3 years in the making, dashboard and portlet improvements, as well as enhancements in project job costing, multi-book accounting, and dunning letters, to name a few. Read the report and get a detailed look at how NetSuite ERP supports current business processes and how it compares with solutions on the market in the major functionality areas for ERP for services.



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FSM Software Review: Sky Field Service Management


This field service management (FSM) software review report examines the FSM software by FieldOne and its support for business management processes against known benchmarks. It assesses Sky Field Service Management for FSM functionality and reviews the product’s support capacity with a focus on:

  • Customer Engagement Management
  • Contract and Warranty Management
  • Work Order Management
  • Inventory, Logistics, and Parts Planning
  • Workforce Forecasting and Planning
  • Scheduling and Routing
  • Integration

The report also contains an independent analyst’s review of the FSM software based on a demonstration provided by FieldOne. The review identifies the features of Sky FSM that distinguishes it from other business process management solutions, including its Microsoft Dynamics XRM Platform and its customer relations management support through contractor relations, scheduling, and billing and quoting activities. In this review, the analyst outlines the software provider’s implementation process, support model, and target user base.

Sky FSM achieved TEC certification status for its FSM software solution by completing TEC’s certification program, which includes a demonstration of the FSM software’s support for specific real-world business process and a detailed functional benchmarking analysis.

Based on a demonstration of Sky FSM, a TEC analyst has assessed the FSM software’s features, evaluating the software against known industry benchmarks, to determine that Sky FSM by FieldOne is a strong FSM system.

Download this software review report for product analysis and comparison, an in-depth analyst commentary, and to learn more about how FiledOne’s Sky FSM can help businesses achieve their FSM objectives.

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