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E-mail Response Management
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s

online contact management database  and marketing into the online channel where no human contact exists? A web site provides content that outlines the benefits of products and services allowing buyers to transact. It is designed to be attractive and informative; however it frequently falls short in understanding the customer experience, navigating through the self-service environment of the Internet. The business manager needs a way to visualize the customer's needs and implement tools to deal with customers that interact through the Web Read More
Document Management System (DMS)
Document management systems (DMS) assist with the management, creation, workflow, and storage of documents within different departments. A DMS stores documents in a database and associates importan...
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Documents related to » online contact management database


Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

online contact management database  Network , Contact Center Online , Contact Center Operations , Contact Center Outsourcing , Contact Center Performance , Contact Center Platform , Contact Center Product , Contact Center Professional , Contact Center Providers , Contact Center Publications , Contact Center Quality , Contact Center Reporting , Contact Center Reports , Contact Center Representative , Contact Center Requirements , Contact Center Resources , Contact Center Sales , Contact Center Service , Contact Center Service Level , Read More
Talent Management: The New Business Imperative
Studies and statistics suggest that, because of demographic trends, companies will soon face a shortage of talent. In response, many companies have begun

online contact management database  the system includes an online appraisal process that involves the employee and the manager and gives visibility to other managers and executives. One initial focus at Amylin Pharmaceuticals is succession planning. The company is working with the business school at nearby University of California at San Diego on an executive assessment program. It is also working on programs to support a culture where employees share knowledge and collaborate in generating new knowledge and to look at social-networking Read More
Partner Performance Management
For many retailers, the transition to global sourcing and demand-driven inventory models creates both opportunities and challenges. Supply chains are becoming

online contact management database  to certify their transactions online against your specific business rules and compliance guidelines.You can certify against long-running business processes, not just document syntax. Shared Contact Database provides a single place to keep your vendor contact information and vendor performance data, making it easy for you and partners to update. With Community Management you can setup programs and tasks to automate the partner onboarding process. Set up new trading partners or re-certify partners for a Read More
Vulnerability Management Buyer’s Checklist
Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated

online contact management database  calls, email, and comprehensive online documentation, technical notes and FAQs. Be sure the vendor can back-up support claims with a SLA. Does the support include training? Be sure your vulnerability management solution teaches you everything you need to know and offers live and recorded training and certification programs. Ideally, you want to have this all included with your subscription. How does the solution integrate with other applications? Interoperability with your other IT security applications Read More
Mobile Device Management Comparison Guide
In this age of mobility, organizations increasingly use mobile device management (MDM) software to secure, monitor, manage, and support their mobile device

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10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

online contact management database  users to visit your online support site by making it easy to find and access the knowledge base. Be sure to include the site URL and directions for obtaining a login, if needed, in your marketing communications. Another method is to encourage your agents to end support calls by informing the user of the support site. “Thanks for calling today, I’m glad that I could help you solve your problem. By the way, we now have a Web self-service site if you’d like to search the knowledge base. You can find Read More
Incentive and Compensation Management
Enterprise incentive management (EIM) and employee compensation management sit between HR, CRM, Accounting, and sales force automation. These applications help

online contact management database  compensation management software comparison, incentive compensation management, performance and compensation management, performance management software, compensation planning software, compensation vendors, incentive management system Read More
Making HR Strategic: Integrated Human Capital Management Holds the Key
Today’s human resources (HR) executives are leading forward-thinking organizations in integrating human capital management (HCM) to optimize organizational

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Oracle Human Capital Management Cloud Service: Simplify People Management and Build the Best Talent
In this white paper, the new challenges and opportunities that are facing modern HR organizations are discussed, and the technology innovations that Oracle has

online contact management database  Oracle Human Capital Management, Oracle HCM, Oracle cloud, Oracle people management, Oracle talent, Oracle HR Read More
Performance Management-What the Mid-market Can Learn from Large Enterprises
Performance management allows companies to align business activity with corporate objectives. This research examines the different levels of business

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DP&C SmartFleet for Supply Chain Management of Transportation Management Systems Certification Report
DP&C SmartFleet is TEC Certified for online evaluation of transportation management system (TMS) solutions in the Supply Chain Management (SCM) Evaluation

online contact management database  is TEC Certified for online evaluation of transportation management system (TMS) solutions in the Supply Chain Management (SCM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, and in-depth analyst commentary. Read More
Warehouse Management Systems: Pie in the Sky or Floating Bakery? Part One: Myths of the Warehouse Management Systems and Implementation
When searching for a warehouse management system (WMS), a number of myths surface.

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Enter Enterprise Incentive Management and Incentive Compensation Management
Companies with large sales forces, huge product portfolios, and complex incentive plans with many variables need to offer variable pay. This has created

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Core HR Systems: Flawless Execution Enabling Strategic HR Management
Human resources (HR) professionals are tasked with ensuring employee needs are fulfilled and employer interests are protected. Management of core employee data,

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