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Creating Media-rich Online Courses for Thousands of Customer-service Employees
When the JPMorgan Chase’s Card Services organization began experiencing rapid growth across multiple sites, their performance improvement team quickly realized

online customer service software  Media-rich Online Courses for Thousands of Customer-service Employees When the JPMorgan Chase’s Card Services organization began experiencing rapid growth across multiple sites, their performance improvement team quickly realized it would need a new content authoring solution to continue meeting its training objectives. The company chose SumTotal ToolBook authoring software to create media-rich online courses integrated with SumTotal Learning Management to deliver training and track results. Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » online customer service software


KANA Attempts the Union of Customer Acquisition and Service
KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for

online customer service software  For example, you are online evaluating a new smart phone purchase. You want to buy but there are so many overwhelming choices (sound familiar?). You need help, but where do you go? The customer service content is within another part of the Web site, while a call to the contact center means pausing or abandoning your online transaction. Wouldn’t it be better if you got presented with knowledge in context, i.e., “here’s a comparison of the two products you are looking at,” or “this document Read More...
Recession? Steal Market Share by Increasing Customer Service!
During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing

online customer service software  New Customer Service | Online Customer Service | Outstanding Customer Service | Quality Customer Service | Superior Customer Service | Technical Customer Service | Telephone Customer Service | Virtual Customer Service | ROI Customer Services | ROI Customer Service Account | ROI Customer Service Articles | ROI Customer Service Business | ROI Customer Service Call Center | ROI Customer Service Center | ROI Customer Service Communication | ROI Customer Service Companies | ROI Customer Service Complaints | Read More...
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

online customer service software  status information to customers/distributors online will free up to 25% of the sales team's time, thereby giving them more time to generate incremental sales. Lessons Learned    Looking back, H. B. Fuller provides us with a number of lessons. Perhaps the most important is the fact that it takes time to get trading partners on board with eBusiness initiatives. To accelerate the adoption rate, start communicating your plans early and often. These programs must be driven by the sales and marketing Read More...
Free Online FSM Software Comparisons Now Available
TEC is pleased to announce that you can now compare field service management (FSM) solutions head-to-head using TEC Advisor—our free online software evaluation

online customer service software  using TEC Advisor—our free online software evaluation and selection tool. FSM solutions provide planning and scheduling, work order management, customer engagement management, and other essential functionality for companies with highly mobile, customer-facing workforces. You can currently compare five leading FSM vendors, including ServicePower Technologies, S2 suite Comarch Field Service Management FieldOne, Sky IFS Field Service Management (Metrix) TOA Technologies, ETAdirect and we’ll be adding Read More...
abas Business Software
abas Business Software is an ERP and e-business application designed specifically for manufactures in assemble-to-order (ATO), make-to-order (MTO), and

online customer service software  abas erp,erp definition,abas software,erp consulting,erp ppt,erp solution providers,production accounting software,erp project,automotive erp,computer software erp,abas erp ,abas business software,abas erp system,abas inventory control,erp abas business software,etl tool adabas c,software abas free,warehouse management system,warehouse management ppt,warehouse management system compare,warehouse management system comparison,free warehouse management articles,jba -warehouse management packages,kpi for warehouse management,warehouse management Read More...
Quadrant Software
Quadrant Software@ develops, implements and supports Quadrant HR™. Quadrant HR™ is a user-defined, configurable software and services solution

online customer service software  business payroll software,certified payroll software,construction payroll software,easy payroll software,hr payroll software,hr software systems,human resources software solutions,production accounting software,qhr software inc.,qhr technologies Read More...
Can Lilly Software Get More VISUAL?
Lilly Software’s financial success and double-digit revenue growth during the recent years have been attributable to its strong offerings and efficient

online customer service software  Lilly Software Get More VISUAL? Event Summary On January 16, Cerqa Copyright announced it has purchased VISUAL Supply Chain , Lilly Software 's comprehensive supply chain management software solution. Cerqa Copyright, located in Austin, Texas, provides supply chain management solutions for domestic and international manufacturing facilities, distributors, retail outlets, and other customers that have specific procurement and distribution channel requirements. Offering expertise in inventory Read More...
Everest Software Inc.
Founded in 1994, Everest Software is a privately-held, multinational software company headquartered in Dulles, Virginia (US). Everest Software has nearly 300

online customer service software  Software Inc. Founded in 1994, Everest Software is a privately-held, multinational software company headquartered in Dulles, Virginia (US). Everest Software has nearly 300 employees. The company has developed Everest, a business management solution for small and mid-size businesses in the wholesale, distribution, retail, and e-commerce industries. Over 3,000 small business in 49 countries use Everest, which was the winner of the 2004 SIIA Codie Award for Best Business Software Product. In 2009, Read More...
Saba Software
Founded in 1997, Saba (NASDAQ: SABA) is a global provider of strategic human capital management (HCM) software and services. Saba@s people management

online customer service software  e learning software,km software,saba e learning,saba software,saba software inc,schematic software Read More...
Application Software Services: Outsourcing, Applications Software Competitor Analysis Report
The outsourcing application software knowledge base criteria are appropriate for selecting outsource providers in the area of business software development. It

online customer service software   Read More...
Computer, IT, and Software
The computer, IT, and software industry represents permanent innovation and change: new technologies, new business models, and the constant search for best

online customer service software  compare computer and software industry,it solution,computer software,software evaluation,software solution benefits,it software comparison,new technologies,new business models,technology practices,software companies,software industry experience challenges,technological changes,software test tools,bi and bpm systems. Read More...
Retail Market Dynamics for Software Vendors Part One: Software Requirements for Retail
Although the retail and wholesale customers have typically invested a low proportion of their total revenues in information technology, retail industry leaders

online customer service software  Market Dynamics for Software Vendors Part One: Software Requirements for Retail Introduction There are some interesting dynamics within the retail market segment. On one hand, the market is has been penetrated less by enterprise applications than most other economic sectors, in part because retailers have largely been remiss in leaving mainframes and other legacy technologies behind. Also, the sector has shown some resilience even during the recent and potentially ongoing economic malaise, in part Read More...
Vero Software
Vero Software is a world leader in CAD CAM software with a proven track record of reliable product delivery. Vero develops and distributes software for

online customer service software  batch manufacturing software,cad cam cnc software,cad cam software,cad cam solutions,cad cam system,cad cam systems,job management system,job management systems,sescoi canada dealer Read More...
Maximizer Software
Maximizer Software delivers easy-to-use and affordable customer relationship management (CRM) solutions to meet the needs of small to medium businesses (SMBs

online customer service software  Software Maximizer Software delivers easy-to-use and affordable customer relationship management (CRM) solutions to meet the needs of small to medium businesses (SMBs) as well as divisions of large enterprises. With over 20 years of experience in the CRM industry, Maximizer Software has sold over one million licenses to more than 120,000 customers. Read More...

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