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Documents related to » online help desk software


Taking Measures for True Success: How to Choose Software That Meets Your Needs
Taking Measures for True Success: How to Choose Software That Meets Your Needs. Download Whitepaper on Software That Meets Your Needs. A failed software implementation can cost companies millions in wasted time and money. To ensure your software selection project isn’t a sorry statistic, use the right metrics to gauge your success. Time, budget, and functionality aren’t enough--focus your efforts on requirements analysis and definition. Take measures to ensure your software meets your needs, and discover how to perform accurate requirements analysis.

ONLINE HELP DESK SOFTWARE: Taking Measures for True Success: How to Choose Software That Meets Your Needs Taking Measures for True Success: How to Choose Software That Meets Your Needs Source: Technology Evaluation Centers Document Type: TEC Report Description: A failed software implementation can cost companies millions in wasted time and money. To ensure your software selection project isn’t a sorry statistic, use the right metrics to gauge your success. Time, budget, and functionality aren’t enough--focus your efforts on
10/1/2008 12:32:00 PM

Software Update: TEC Advisor » The TEC Blog
TEC Advisor , TEC’s online software evaluation and selection system, exited the beta phase. I highlighted its newest features that pertained to the pre-selection module (i.e., the series of questions prior to evaluation). Since then, we’ve enhanced the evaluation module of TEC Advisor to allow users to more easily set priorities to functional areas, as well as customize how comparative results are displayed. Here’s a recap of the latest additions. Assign Custom Colors to Solutions Users begin their

ONLINE HELP DESK SOFTWARE: beta, decision support, new release, software comparison, Software Evaluation, Software Selection, special access key, tec advisor, vendor data, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
29-07-2011

Global Software Integration: Why Do So Many Projects Fail?
Compare your choices concerning Global Software Integration.To meet all your needs, download our Free whitepaper. The IT field is littered with failed global software integration sagas. The many reasons for these failures include mismatched capabilities, geographical requirements, and project technical management deficiencies. Global software projects should start with in-depth analysis of features and functions, so the software’s capabilities meet corporate requirements. Find out how to avoid a failed software integration project.

ONLINE HELP DESK SOFTWARE: Global Software Integration: Why Do So Many Projects Fail? Global Software Integration: Why Do So Many Projects Fail? Source: Estrella Partners Group LLC Document Type: White Paper Description: The IT field is littered with failed global software integration sagas. The many reasons for these failures include mismatched capabilities, geographical requirements, and project technical management deficiencies. Global software projects should start with in-depth analysis of features and functions, so the
7/17/2009 3:13:00 PM

Software Vendor Red Flags » The TEC Blog


ONLINE HELP DESK SOFTWARE: Red Flags, RFP, Software Selection, Vendor Evaluation, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
21-01-2008

Pearson Selects Cameleon Software’s CPQ » The TEC Blog


ONLINE HELP DESK SOFTWARE: access commerce, b2b, b2c, bigmachines, cameleon software, Cloud Computing, cpq, CRM, e commerce, ERP, fpx, guided selling, industry watch, multi channel, on demand, product configurators, q2o, quote to order, SaaS, salesforce chatter, salesforce.com, webcom, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
05-04-2013

HighJump Software Guarantees Fixed Prices
In addition to offering buyers a fixed price guarantee for upgrades to its SCE software, HighJump is challenging competitors to do the same.

ONLINE HELP DESK SOFTWARE: wms systems, 3pl software, wms software, wms vendors, custom software solutions, supply chain software, warehouse software, wms system, warehouse systems, warehouse management systems, warehousing management system, open source wms, wms warehouse, warehouse management system software, warehouse management system wms, warehouse system, warehouse management systems wms, supply chain solutions, custom software development, warehouse management software, supply chain management software, free warehouse management software, warehouse management system, warehouse management, warehouse managment, .
6/28/2001

Software as a Service: Not without Caveats
Software-as-a-service solutions often cannot provide that final twenty percent or so that differentiates a company from its competitors. Of major concern is whether off-premise applications can support complex, global organizations on a constant basis and on strict service level agreements.

ONLINE HELP DESK SOFTWARE: can be enhanced by online functionality, as seen with media players like Windows Media Player ), so SaaS will be able to move beyond providing operational efficiency toward helping businesses become more effective. Giving users the ability to customize screen field names, as one is able to do in a Salesforce.com service, is not going to cater to true differentiation. Neither will enabling users to write JavaScript (or similar) and put the universal resource locator (URL) for the script in a custom field,
1/12/2007

Vendor Spotlight: KANA Software
Welcome to TEC's Vendor Spotlight series. This installment focuses on KANA Software, a company founded in 1996 that has evolved from e-mail management into service experience management. See how KANA's software and service offerings help more than 600 customers manage the entire customer service lifecycle, from initial customer contact through to satisfaction survey responses or peer-to-peer sharing of the customer experience.

ONLINE HELP DESK SOFTWARE: improving customer service,   online customer service,   customer service training programs,   crm comparison,   crm products,   crm magazine,   act crm software,   crm small business Source: Technology Evaluation Centers Learn more about Technology Evaluation Centers Readers who downloaded this TEC Report also read these popular documents! Extending BI’s Reach: Anticipate Outcomes, Forecast Results, and Respond Proactively Sales Process Map Best Practices for ERP Implementation Best Practices fo
4/26/2011 5:13:00 PM

The TEC Quick Case for Tero Software
Tero Software specializes in maintenance and asset management solutions for small and medium businesses. This Quick Case for Tero Software provides concise background information, which is oriented toward organizations considering its Web Work solution.

ONLINE HELP DESK SOFTWARE: The TEC Quick Case for Tero Software The TEC Quick Case for Tero Software TEC staff writer - January 27, 2006 Read Comments The Company History Tero Software is a private company that was originally founded as a consulting firm in 1979 with the aim of teaching organizations about preventative maintenance strategies and how to automate them through the use of computerized maintenance systems. In the mid-1990s, Tero began delivering its own Web-based request management system, which helped users deal with
1/27/2006

How to Increase Profits with Timesheet Software
How To Increase Profits With Timesheet Software. Get Free White Papers and Other Software for Your Diagnosis In Relation To Profits and Timesheet Software. To manage any resource, one must first see it clearly by tracking it carefully. Hence, time tracking should be a fundamental part of any business. Certainly, every business already tracks time at some level—even if only for payroll. The most successful businesses, however, understand that time tracking is a core business process, and they use that process to best advantage.

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10/26/2006 1:26:00 PM

Business-driven Software Development
Today’s software developers face requirements that were previously unknown in the industry. Businesses now demand reduced time-to-market, lower costs, and greater stability. And although collaboration is key to addressing these issues, it’s not always as easy as it sounds. Thus, an automated change management system can help you increase the predictability, reliability, and speed of the software development cycle.

ONLINE HELP DESK SOFTWARE: Business-driven Software Development Business-driven Software Development Source: Calavista Document Type: White Paper Description: Today’s software developers face requirements that were previously unknown in the industry. Businesses now demand reduced time-to-market, lower costs, and greater stability. And although collaboration is key to addressing these issues, it’s not always as easy as it sounds. Thus, an automated change management system can help you increase the predictability, reliability,
2/16/2007 5:02:00 PM


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