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On-demand ERP in the Enterprise: A Practical CIO Guide to Implementation
Discover a framework for crafting a software-as-a-service (SaaS) strategy in your company. Examine key concerns such as data integrity, maintaining compliance

online helpdesk software  put a software product online and offer it on a monthly subscription plan. Such offerings, however, often lack a mature, efficient infrastructure to support service delivery functions such as authorized access, compliance, reporting, upgrade management-even tasks as simple as invoicing and problem resolution. Look for an effective automated service delivery infrastructure, backed up by robust service contracts and sufficient staff resources to provide the real-time support you’ll demand. Technology Read More
Outsourcing, Applications Software
This RFP is focused on the selection of companies who provide outsource services in the areas of application software. The typical types of activities that these outsource providers perform include...
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Documents related to » online helpdesk software


How to Make Virtualized iSCSI SANs Work for You
Enterprises of all sizes are building flexible storage infrastructures by using iSCSI and virtualization technologies that let them allocate and shift storage

online helpdesk software  75,000 subscribers to CoStar's online database, a robust, scala- ble IT infrastructure is vital to the company's success and future growth. Consequently, CoStar is always looking for ways to enhance and simplify its technology infrastructure. CoStar turned to virtualization to reign in an expanding IT footprint and reduce management costs. The company built a virtualized IT environment based on VMware Infrastructure 3 and an EqualLogic PS Series virtualized iSCSI SAN as a key element of their Read More
Cutting the Risk from CRM Purchase and Deployment
Customer relationship management (CRM) applications have evolved from risky eighteen-month IT projects into productivity tools that any size of business can

online helpdesk software  support your customers via online chat, a cost-effective helpdesk solution that allows you to better capture your incidents. Incident management is all about resolving issues quickly and completely. From an implementation perspective, incident management is similar to lead management - both require information to be routed to the right person quickly according to complex business rules. Only vendors with a workflow-driven approach to incident management will enable companies to consistently meet service Read More
Who Alleges The PRM Market Consolidation?
Many surveys have purported that there are twice as many manufacturers that cannot integrate their ordering systems with those of their partners and

online helpdesk software  returns through an automated online system. To that end, definitely a sort of a relative to the much more publicized and known CRM counterpart, PRM (also sometimes referred to as demand chain management (DCM) or channel relationship management (ChRM)) software was designed to help organizations that mainly sell through distributors and resellers. Unlike business-to-consumer (B2C) e-commerce systems that would put manufacturers or service providers in a conflict with their channel partners through Read More
Quote-to-order: One Big, Lean Machine Adds High Tech to Its Mix
BigMachines differentiates itself in the quote-to-order (Q2O) sphere due to its solutions’ lean end-to-end, inquiry-to-order focus. Although there are other

online helpdesk software  accounts and contacts an online support center Web portal to provide a single point of access for customers a helpdesk with new voice over Internet protocol (VoIP) system integrated with a CRM system to ensure that BigMachines' support agents have relevant customer information at their fingertips a customer knowledge base to provide access to a comprehensive solutions database online, 24/7, 365 days a year online customer collaboration tools to share ideas within the customer community and directly with Read More
Year in Review: Top Enterprise Software News and Trends for 2011
With 2011 just about under wraps, we asked our experts to weigh in on this year’s trends and enterprise software news-makers. Read this article to get their

online helpdesk software  and Sage MAS 200 Online ), with the option to move on premise as the user company grows, as these vendors don’t offer cloud solutions for larger companies. For customer relationship management (CRM), the consolidation in the social and cloud space was more evident in 2011, as demonstrated by acquisitions such as Radian6 by salesforce.com and RightNow by Oracle. A trend that seems to be more pronounced in CRM is the extended functionality vendors now offer for features that have not traditionally been Read More
RTI Software
RTI Software, Inc. is a CRM software development company that furnishes out-of-the-box customer service, help desk, problem resolution, defect tracking, sales

online helpdesk software   Read More
Software Solutions: Outsourcing, Applications Software Competitor Analysis Report
The outsourcing application software knowledge base criteria are appropriate for selecting outsource providers in the area of business software development. It

online helpdesk software   Read More
proALPHA Software
proALPHA Software Corporation provides integrated enterprise level software solutions to mid-range discrete manufacturing, engineering and distribution

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The Complete Buyer's Guide for Payroll Software
When selecting and deploying a new payroll software solution, there are many factors to take into consideration, including timing, data transfer and conversion,

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BatchMaster Software Inc
BatchMaster Software, Inc. has provided manufacturing software designed for process-batch manufacturers for over two decades, with more than one thousand

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Busting the Myth of Commoditized Software Markets with the New TEC Focus Indicator
The new TEC Focus Indicator is a concrete way to start gauging the real functionality, competitive differentiators, and focus of enterprise software products

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Cezanne Software
Cézanne Software provides human capital planning (HCM) and management software, and develops and designs solutions that enable organizations to better plan and

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JDA Software Group
JDA® Software Group, Inc., The Supply Chain Company®, offers the broadest portfolio of supply chain, retail merchandising, store operations and all-channel

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6 Immediate Business Improvements Offered by an Online SRM System: Part 2: Online SRM
Online SRM helps to reduce the time spent on transactional details and put more emphasis on strategic activities.

online helpdesk software  Improvements Offered by an Online SRM System: Part 2: Online SRM 6 Immediate Business Improvements Provided by an Online SRM System Referencing the activities from the inverted triangle' in Part One (Duane link to Part One), the following is an explanation of how online SRM helps to reduce the time spent on transactional details and put more emphasis on strategic activities. Faster and more accurate document transmittal A result of: Transaction Automation An inherent problem with traditional procurement Read More
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