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Software Functionality Revealed in Detail
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 outlook contact manager 2010


Some Belated Insights from, well, Deltek Insight 2010 - Part 1
The month of May is usually the high season of software vendors’ conferences, but mid-May 2010 was a bit extreme: I was invited to four major user

outlook contact manager 2010  information within the native Outlook contact form. With this feature, there is no need for multiple contacts folders, as the solution manages personal and business contacts that are all shared and stored in Deltek Vision. Email Management to create and send emails in Microsoft Outlook that are captured within Deltek Vision. In addition, the solution creates permanent activity records and links email attachments to appropriate records within Deltek Vision to maintain one repository of all business

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Sales Force Automation (SFA)

Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. 

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Documents related to » outlook contact manager 2010

The Lesser-Known (Social) Facts about Microsoft Dynamics CRM


With the continued success of Microsoft Dynamics CRM, one wonders how the company can continue to provide innovative products and dominate the CRM market? TEC principal analyst P.J. Jakovljevic talks with the CRM product manager on how the product’s lesser-known facts, including new social collaboration and customer service capabilities, meet customers’ changing needs and sustain the product’s stronghold of the CRM market.

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Emptoris: Powered Up to Empower Global 2000 Users


Since its founding in 1999, Emptoris has evolved into a world leader in strategic supply, category spend, and enterprise contract management solutions, and was recently acquired by IBM. TEC principal analyst P.J. Jakovljevic takes a close-up look at the functionality—and at telecom expense management (TEM) in particular—that makes Emptoris solutions a success among Forbes Global 2000 companies.

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Microsoft Dynamics CRM: Much More Than Meets the Eye - Part 1


While Microsoft Corporation has not usually been that forthcoming about breaking down its revenues per individual product lines, during one earnings announcement call for financial analysts in 2009, the worldwide leader in software, services, and solutions for people and businesses pointed out the following three products as its best performers: SharePoint, Microsoft

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CRM and BPM: “We Goes Together Like Peas and Carrots”


In 2009, I attended two Gartner Summit events: the Gartner Business Process Management (BPM) Summit in March in San Diego; and Gartner Customer Relationship Management (CRM) Summit in September in Scottsdale. I not only saw a number of same vendors at both events, but both events also had many similar themes, such as customer service, workflow automation, business processes

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8th ERP Vendor Shootout: Dallas TX, October 2010


8th ERP SHOOTOUT. October 6 to 7, 2010. Renaissance Dallas Hotel. Dallas, Texas 75207. Calling all manufacturers, distributors, and professional services organizations!

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KronosWorks 2010: Of Next-Gen User Experience & Workforce Mobility


Given our shared presence in the Boston metro area, I’ve had numerous contacts and interactions with Kronos Incorporated in the past, but this fall was my very first attendance of the vendor’s annual user conference: KronosWorks 2010. That attendance was a worthwhile use of my time and a great learning experience about the company and its customers. As some background, here is Ventana Research’s

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Sword Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview


The market for contact center solutions is divided between customer relationship management (CRM) solutions and call center solutions, typically from different providers. On top of that, business intelligence (BI) vendors offer tools and add-ons to analyze contact center data. This means that if you require “the complete package,” you’ll need two or three different solutions. Naturally, these

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Zero Contact Resolution: How to Keep Customers and Build Great Brands


For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

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Vox Populi: Does Your Company Have a Strategy for 2010?


2009 has been a hard one for all of us. All companies, big or small, in all industries, have been more or less affected by the economic downturn. And even though some people think that the recovery has already started and next year will be better, we all know that it cannot be much better. Not to mention that we might have to get through the second wave of the crisis. In both cases, a full

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The Keyword Is FlexPLM: Day 2 at PTC/USER World Conference 2010


Following the general opening session presented by keynote speaker Peter Burrows, CIO Emeritus, Head of Enterprise Architecture, adidas Group, the media and analyst discussion session with Burrows allowed me to learn more details about adidas' FlexPLM implementation. In addition, I also had a 1:1 interview with Kathleen Mitford, VP, Product and Marketing Strategy focusing on the consumer

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