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Documents related to » remedy ticketing system


Remedy Makes CRM a Personal Matter
Remedy announced its acquisition of Axtive Software Corporation, a provider of relationship marketing software that supports personalized interactions between surfers and websites.

REMEDY TICKETING SYSTEM: Remedy Makes CRM a Personal Matter Remedy Makes CRM a Personal Matter D. Geller - March 3, 2000 Read Comments Event Summary Remedy Corp (NASDAQ: RMDY) purchased Axtive to add personalization to Remedy s customer relations management (CRM) and help desk products. Axtive can track a user s profile and serve unique pages to each user based on the profile. Remedy believes that this will ultimately reduce the costs of customer relationship management and provide the right information to each customer in fewer
3/3/2000

Remedy Corporation: Poised for a Comeback?
Once the toast of Wall Street, Remedy has redefined its business. With products in CRM, service management and e-procurement (and others), and propelled by something unusual – profits – the company is hoping to regain its former luster.

REMEDY TICKETING SYSTEM: Remedy Corporation: Poised for a Comeback? Remedy Corporation: Poised for a Comeback? D. Geller - May 17, 2000 Read Comments D. Geller - May 17 , 2000 Vendor Genesis: Remedy Corporation (NASDAQ: RMDY) was incorporated in November 1990 to take advantage of the possibilities inherent in client-server computing. The company s base technology was the Action Request System, a versatile tool with which customers can specify their workflow procedures and functions. The Action Request System (AR System) offers
5/17/2000

Remedy Plots A Course To Travel And Expense Capabilities
Remedy further extends the capabilities of its self-service e-procurement application with Necho’s travel and entertainment expense product.

REMEDY TICKETING SYSTEM: Remedy Plots A Course To Travel And Expense Capabilities Remedy Plots A Course To Travel And Expense Capabilities D. Geller - June 14, 2000 Read Comments D. Geller - June 14, 2000 Event Summary Remedy Corporation is partnering with Necho Systems Corporation to integrate Necho s NavigatER travel and expense software with the Remedy Purchasing@Work product. Remedy had originally promised to release a T&E product in Q4 of 1999 but no product announcement materialized. Under the terms of the agreement Necho
6/14/2000

Remedy Welcomes You To Your New Office. Now Get To Work!
At Remedy there is a 5 working day service level agreement for getting new employees up and running. If an employee accepts a job at least five days before the start date, the new office will be all ready with a computer, network access, passwords, orientation appointments and a map of the best route to the coffee room. This shoemaker is now sharing its employee transition management technology with everyone’s children.

REMEDY TICKETING SYSTEM: Remedy Welcomes You To Your New Office. Now Get To Work! Remedy Welcomes You To Your New Office. Now Get To Work! D. Geller - August 30, 2000 Read Comments Product Background Bob Keane, Remedy Corporation s Senior Product Manager for the Remedy SetUp@Work product started work only four days after he was hired. Although his own desktop machine hadn t been delivered yet, he was set up with a loaner, and all permissions and links were in place so that he could start to work. In addition, he could easily
8/30/2000

Case Study: PepsiCo Beverages Italia
PepsiCo Italia needed an information management system to manage and track assets it loans at no cost to clients, such as coolers and fountains. It also sought to increase operational efficiency and trace every event involving every piece of equipment during the entire asset life cycle. Learn about the integrated enterprise asset management (EAM) system PepsiCo chose to supports all equipment asset management processes.

REMEDY TICKETING SYSTEM: Professional Asset Management | Remedy Asset Management | Securities Asset Management | Select Asset Management | Special Asset Management | Strategic Asset Management | Superior Asset Management | Technology Asset Management | Top Asset Management | Other Asset Management | Sustainable Asset Management | Independent Asset Management | Asset Management Resources | Progressive Asset Management | Real Asset Management | Providing Asset Management | KPI Asset Management | KPI Investment Management | KPI
9/14/2009 10:00:00 AM

JDA Portfolio: For the Retail IndustryPart Three: JDA Portfolio 2004.1 Continued
With its new business model, JDA plans to build upon the broadening collective JDA Portfolio product lines to enable its customers to achieve a new level of operational excellence.

REMEDY TICKETING SYSTEM: JDA Portfolio: For the Retail Industry Part Three: JDA Portfolio 2004.1 Continued JDA Portfolio: For the Retail Industry Part Three: JDA Portfolio 2004.1 Continued P.J. Jakovljevic - December 29, 2004 Read Comments JDA Portfolio 2004.1 Components JDA Software Group Inc. (NASDAQ: JDAS), a prominent global provider of integrated software and professional services for the retail demand chain and over 4,600 customers, plans to build upon the collective JDA Portfolio to enable its customers to achieve a new
12/29/2004

Supporting Teamwork by Abridging Departmental Silos (and All That in a Cloud) » The TEC Blog
Supporting Teamwork by Abridging Departmental Silos (and All That in a Cloud) » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software

REMEDY TICKETING SYSTEM: approvaltrack.com, BPM, bug tracking software, Cloud Computing, customer service, helpdesk system, issue tracking system, microsoft bizspark, muroc systems, SaaS, teamsupport.com, trouble ticketing, webcom responsability, workflow, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
31-07-2009

Hershey s Halloween Nightmare All Too Common for Supply Chain Implementations
On October 25, Hershey Foods Corporation announced a sharp decline in revenue and earnings for its third fiscal quarter ended September 30, 1999. Consolidated net sales were $1.07 billion compared with $1.22 billion for the third quarter of 1998. Net income for the third quarter was $87.6 million, or $ 0.62 per share-diluted, compared with $107.5 million, or $ 0.74 per share-diluted, for the third quarter of 1998. Hershey Chairman and CEO Kenneth L. Wolfe blamed the poor showing on problems encountered since July, when the company switched over to new systems for customer service, warehousing and order fulfillment.

REMEDY TICKETING SYSTEM: as investments made to remedy problems can quickly outweigh anticipated savings. Whatever the outcome, Hershey s problems should serve as a warning to all users who are involved in implementations. Service provider selections and project planning should involve the same amount of due diligence as business IT strategy definition and software evaluation. Users involved in selections or early project planning should seek expertise from professionals who understand the pitfalls of implementations and can
11/1/1999

Infinium and Elcom Walk Down ASP Aisle
Two companies that are redefining themselves for an ASP future enter into a partnership. Elcom’s eProcurement applications will be the first outsider in Infinium’s new eBusiness unit.

REMEDY TICKETING SYSTEM: companies as Concur and Remedy. If this is merely a simple cross licensing agreement with no greater strategic implications, we don t expect it to effect a radical change on the competitive landscape. User Recommendations The users who stand to benefit the most from this announcement are existing Infinium ERP customers who plan to implement e-procurement systems before the end of the year. They should add Elcom to their list of potential vendors, whether or not they intend to implement an ASP solution,
6/23/2000

PeopleSoft Programs Cause Headaches at Number of Universities
For the students at Northwestern University registration was supposed to be as easy as point and click, however, it turned into crash and burn.

REMEDY TICKETING SYSTEM: as investments made to remedy problems can quickly outweigh anticipated savings. Second, the majority of ERP vendors are only novices in Web-enabling their products. Similar hiccups to those above-mentioned are expected to occur in the future and should be reckoned with in advance. Consequently, educational organizations currently initiating an ERP software selection are advised to research the major ERP players in this niche, seek assistance in the selection process from unbiased service providers, and
3/15/2000

Ross Systems, Inc.: In Process of Renaissance
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain industries; it is considered a leader in native process manufacturing functionality. The company has also expanded its online operations through its RenaissanceLink software application portal and its Ross Systems E-Commerce order management software subsidiary. However, its financial position for the last 18 months has eroded due to the combined effects of decreased license revenue and investment in R&D.

REMEDY TICKETING SYSTEM: candidates are Peregrine, Elcom, Remedy or Viador. We also believe that, within the next 12 months, the company will have to partner with vendors whose products would significantly enhance its customer relationship management (CRM) capabilities (75% probability). The potential alliance candidates for eCRM functionality are GoldMine, Pivotal, or SalesLogix. Ross System s service and support revenue will contribute more than 70% of its total revenue within the next four fiscal years (60% probability). Withi
7/20/2000


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