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Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

risk management certificate courses  effect analysis (FMEA) - risk identification is another dominant aspect of Six Sigma. FMEA is used to first identify what those risks are and then eliminate them through the quality improvement process. For IT service management, each IT-based service can be analyzed using this technique. Once complete, each failure mode is prioritized according to its effect on the business. Pareto charts - the Pareto chart is used to show problems that are most likely to have potential for improvement. It contains Read More...
Learning Management Suite (LMS)
These are tools for managing, creating, scheduling training or learning in your organization. The terminology varies from vendor to vendor. Learning management systems (LMS) typically help to ma...
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Documents related to » risk management certificate courses


ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations
IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To

risk management certificate courses  Risk Assessment | IT Risk Management | IT Risk Scorecard | IT Risk Scorecards | IT Service | IT Service Application Management | IT Service Automation | IT Service Call | IT Service Configuration Management | IT Service Continuity Management | IT Service Delivery Management | IT Service Desk Tools | IT Service Help | IT Service Level | IT Service Level Agreement | IT Service Level Agreements | IT Service Level Management | IT Service Level Manager | IT Service Levels | IT Service Lifecycle | IT Service Read More...
Emptoris: Powered Up to Empower Global 2000 Users
Since its founding in 1999, Emptoris has evolved into a world leader in strategic supply, category spend, and enterprise contract management solutions, and was

risk management certificate courses  identify risk exposure and risk management requirements Regular monitoring of performance and contractual obligations Real-time tracking of supplier risks to identify potential supply chain disruptions or supplier failure Implementing remediation programs to prevent or react to supplier failure Why Bother with SLM? The proper use of SLM solutions such as those by Xcitec (and now Emptoris) can result in multiple benefits, starting with financial benefits from ensuring that purchases go to the right Read More...
Who the Heck Needs ROI?
Ten common errors prevent return on investment (ROI) calculations from being used as much or as well as possible. Avoiding intuitive decision making and basing

risk management certificate courses  reflected. Factors such as risk must be addressed, and both tangibles and intangibles must be quantified financially. Sellers Effective sales people help their prospective customers become effective buyers—purchasing products or services that provide the most advantageous ROI by meeting the buyer's real business requirements, which provide real value from the buyer's perspective. Typically, to save themselves the effort of calculating vendor ROIs for their internal buying process, buyers often request Read More...
HR Technology Tools: What You May Be Missing
Human resource (HR) managers face a dilemma. They’d like to spend more time improving the work environment, or helping management reduce workforce related costs

risk management certificate courses  company is not at risk of expensive employee lawsuits. Ensuring accurate, timely payroll – Paychecks that are late or have errors cost your company money, hurt employee morale and undermine your credibility with employees. Federal, state and local payroll taxes are complex and missing the filing and payment deadlines can incur fines, late fees, and an increased chance of audits for your company. A recent survey by Saratoga discovered that employee compensation, including benefits, accounts for 35% of Read More...
Business Performance Management Basics: An Overview of Business Performance Management and Its Benefits to the Organization
Business performance management (BPM) includes setting key performance indicators, using data mining to discover data patterns and using software to help drive

risk management certificate courses  KPIs to identify potential risk management issues, such as meeting regulatory requirements or minimizing the potential credit risks of clients. This differs from a manufacturing organization that needs to monitor parts delivered from suppliers, or from a government body that wants to measure and improve employee performance. Setting the right KPI and providing that information to the right people can make the difference between implementing a successful BPM tool and a total failure. Data mining, also Read More...
Facilitating Compliance and Intelligent Information Management with Effective Database Management
Data breach is a very real problem in business today. Every day, organizations store massive amounts of data inside database tables—data ranging from credit

risk management certificate courses  Compliance and Intelligent Information Management with Effective Database Management Data breach is a very real problem in business today. Every day, organizations store massive amounts of data inside database tables—data ranging from credit card transactions to product inventories. This valuable information is what runs the business. In order to protect this data and stay on top of compliance, an enterprise data management solution that respects information privacy regulations should be Read More...
Competency Management: the Compass for Strategic Talent Management
This white paper examines how to use a competency-based approach to build behaviors, skills, and knowledge. It explains how to integrate competencies into all

risk management certificate courses  situations Consistently takes appropriate risks in decision making while keeping the best interests of the organization in mind   What types of competencies should businesses define? As a general guideline, Bersin & Associates recommends developing four types of competencies: Leadership Competencies (developed primarily by the management team) Career Path Competencies (developed by function, primarily by the management team) Functional/Job Family Competencies (developed by function, primarily by OD/HR Read More...
Looking Beyond Mobile Device Management to Mobile Application and Enterprise Mobility Management
The increasing possibilities that come from deploying mobile solutions in the workplace are now counterbalanced by an exponentially complex ecosystem of options

risk management certificate courses  mobile landscape challenging and risky. This executive insight examines the needs for organizations to deploy a holistic enterprise mobility management solution that goes well beyond mobile device management. Read More...
Systems Monitoring and Management: Vendor Evaluation Checklist
This systems’ monitoring and management vendor evaluation checklist from Uptime Software is designed to help IT managers and administrators as they search for

risk management certificate courses  Monitoring and Management: Vendor Evaluation Checklist This systems’ monitoring and management vendor evaluation checklist from Uptime Software is designed to help IT managers and administrators as they search for the right solution. It is intended to be a generic list that can be updated, expanded, and customized depending on your exact requirements. You are welcome to edit and modify each of the items as you see fit. Read More...
Warehousing Management: Yard Management, Competitive Analysis, and Challenges
The business remains challenging to even the most established vendors, since an intensifying product architecture rejuvenation and functional enhancements cycle

risk management certificate courses  Management: Yard Management, Competitive Analysis, and Challenges Extension to Yard Management Enterprise systems are penetrating every aspect of a company's operations. For some time now, organizations have realized that the warehouse must become a dynamic area. Warehouse personnel must have access to real-time data to closely match supply and demand and to streamline the supply chain, so inventory is not bogged down in warehouses causing precious overhead to be lost. As a result, supply chain Read More...
HRN Management Group
Since it began in 1989, HRN Performance Solutions, a division of CU Solutions Group, has grown into a well-respected human resource and talent management

risk management certificate courses  Management Group Since it began in 1989, HRN Performance Solutions, a division of CU Solutions Group, has grown into a well-respected human resource and talent management solutions and consulting company with a focus on employee performance, compensation administration and HR compliance. Read More...
10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

risk management certificate courses  8: Set expectations or risk extinction A big pitfall is the failure of knowledge management proponents in helping executive management set appropriate expectations. Customers, employees and management alike must know what they are going to get out of knowledge management, what it will take to get those results and how success will be measured. Measurement is where most organizations fail because they are doing things that were not measured before. So a year from now, you’ve built this thing, it’s up Read More...
Alfanar IT Solutions-Enterprise Content Management
Alfanar IT, an information technology company operating in Saudi Arabia since 1995, in partnership with OpenText is providing enterprise content management (ECM

risk management certificate courses  IT Solutions-Enterprise Content Management Alfanar IT, an information technology company operating in Saudi Arabia since 1995, in partnership with OpenText is providing enterprise content management (ECM) solutions to both government and private sectors—two sectors undergoing rapid automation and thus in need of ECM solutions in Saudi Arabia. Read this paper to see how alfanar IT plans to address these market needs and the improvements expected with OpenText. Read More...
Project Portfolio Management for Service Organizations: Bridging the Gap between Project Management and Operations
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller PSOs, best-of-breed vendors

risk management certificate courses  and can forego extensive risk management and earned value management capabilities. Project management. This is the engine that runs a PSO. Service firms are project-centric by nature. The successful delivery of services is dependent on the project management methodologies and tools adopted. Key project management features include project scheduling, task management, and budget management. Bi-directional integration with Microsoft ( MS ) Project is also highly recommended, since approximately 80 percent Read More...

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