Research shows that back-office connectivity is not addressed by many customer relationship management (CRM) solutions—meaning, customer data cannot be shared effectively and companies are prone to errors, delays, and needless paperwork. In the long run, this negatively impacts overall customer satisfaction in small to medium businesses (SMBS). Learn how front-to-back-office integration can help you address these issues.
risk management process diagram
Cycle Mgmt , Customer Risk Management , customer life cycle , Customer Lifecycle Management products , Making Customer Lifecycle Management , Customer Relationship Management software , CRM life cycle , business intelligence life cycle , acquisition life cycle management , infrastructure life cycle , automation life cycle , transaction life cycle management , outsourcing life cycle , revenue cycle management . Table of Contents Executive Summary Introduction Customer Management and Business Process