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Documents related to » sap agent service


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

SAP AGENT SERVICE: productize, professional, service, Epicor, tip, hint.
5/16/2005 12:00:00 AM

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

SAP AGENT SERVICE: that you do not disappoint your customers relative to their expectations.  I sometimes shop at a local discount store. The goods are not high quality, the store is far from clean, I get little or no assistance from the store’s staff, but the prices are great. The last point defines my expectations; they have consistently great prices, so I like the store—they meet my expectations. I also go to a very nice restaurant in my neighborhood. The waiters wear tuxedos, the food is fantastic, my water glass
11/26/2010 8:44:00 AM

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

SAP AGENT SERVICE:
8/3/2009 3:20:00 PM

What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.

SAP AGENT SERVICE: SaaS, software as a service, hosting, ASP, application service provider, software on-demand, utility computing, software, Internet, software delivery, multi-tenant.
3/15/2006

Customizing Agile for a Service Business
The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly billing are the norm. This case study examines how Vanteon customized its agile process to fit its business model while maintaining the flexibility and transparency normally associated with agile development.

SAP AGENT SERVICE: agile, agile process, agile service.
10/25/2012 11:00:00 AM

It s the Aftermarket Service, Stupid! (Part II) » The TEC Blog
first joint effort with SAP for a large commercial aircraft manufacturer, expanded work with the US Navy to include planning for the entire naval aviation fleet, and successful deployments at new medical and capital equipment customers. In addition to working with the largest corporate customers, MCA also cited growing revenue in the mid-market.  With its SPO OnDemand Software as a Service (SaaS) offering , MCA hopes to bring to smaller service organizations the same capability that service leaders in

SAP AGENT SERVICE: aftermarket service, inventory optimization, mca solutions, mca spo, multi echelon inventory, Oracle, pbl, performance based logistics, SAP, service level agreement, service planning & optimization, servigistics, sla, spare parts, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
02-07-2008

IFS Field Service Management Is Now a TEC Certified Solution » The TEC Blog
management retail SaaS salesforce.com SAP SCM Software Selection talent management Categories Ask the Experts (12) BI and Performance Management (182) Business Process Matters (67) Customer Relationship Matters (161) FOSS Ecosystem (24) From the Project Manager s Desk (32) Humor (43) Industry Observation (1140) Information Management and Collaboration (39) Inside TEC (92) Manufacturing Operations (100) Product Lifecycle Matters (81) Risk and Compliance (27) Software 101 (66) Software Selection (255)

SAP AGENT SERVICE: field service management, fsm, IFS Certification program, IFS Field Service Management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
21-08-2013

How to Choose a Service and Maintenance Application
Your Challenge: Get Decision Makers' Approval for Service and Maintenance Application. Specific, Measurable, Achievable, Relevant and Time-Bound. If you’re not using a service and maintenance application, you may have reached the point where manual systems no longer support the pace of business. Where to start? You should know the five important questions to ask before implementing. The ten essential features to look for. How to prepare for product demonstrations. And the five most common mistakes people make.

SAP AGENT SERVICE: How to Choose a Service and Maintenance Application How to Choose a Service and Maintenance Application Source: Sage Document Type: White Paper Description: If you’re not using a service and maintenance application, you may have reached the point where manual systems no longer support the pace of business. Where to start? You should know the five important questions to ask before implementing. The ten essential features to look for. How to prepare for product demonstrations. And the five most common
1/25/2007 11:14:00 AM

TEC Research Analyst Round Table: Software-as-a-Service (SaaS) » The TEC Blog
management retail SaaS salesforce.com SAP SCM Software Selection talent management Categories Ask the Experts (12) BI and Performance Management (182) Business Process Matters (67) Customer Relationship Matters (161) FOSS Ecosystem (24) From the Project Manager s Desk (32) Humor (43) Industry Observation (1140) Information Management and Collaboration (39) Inside TEC (92) Manufacturing Operations (100) Product Lifecycle Matters (81) Risk and Compliance (27) Software 101 (66) Software Selection (255)

SAP AGENT SERVICE: roundtable, SaaS, Software as a Service, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
18-12-2009

Service Chain Information will Transform the Total Chain
Moving to a performance-based service business model will have huge implications for the whole value chain. Its principle is to manage for outcomes—procure performance rather than parts and people. It requires total business process reorientation from services and maintenance through procurement techniques, as well as the IT platform for integration.

SAP AGENT SERVICE: b2b supply chain, business supply chain, chain execution, closed loop supply chain, define supply chain management, definition of supply chain management, demand driven supply chain, demand management supply chain, demand planning, demand supply chain, effective supply chain management, efficient supply chain, erp supply chain, financial supply chain, global supply chain, global supply chain management, international supply chain management, lean supply chain, logistics & supply chain management, logistics and supply chain management, logistics strategy, managing supply chain, manufacturing .
6/22/2004

IT Service Management Metrics that Matter
Do you think great IT performance is achieved through luck or chance? You can bet real money it’s not. But regardless of how you measure up to high performers, there are a few steps you can take to improve your processes—starting with controlling change. Find out how this simple and significant way to improve performance and processes can help you achieve your operational effectiveness and efficiency objectives.

SAP AGENT SERVICE:
3/4/2008 11:28:00 AM


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