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SAP Support - From Reactive to Proactive
I recently attended the SAP Active Global Support (AGS) Analyst Summit in Costa Mesa, California, along with a member of TEC’s software selection services team.

sap support pack strategy  enabler, and summarize the SAP support offerings. The article will also take a look at the possibility for predictive customer support that SAP may be able to provide in the future. SAP Support Offerings SAP’s support offerings have grown and evolved over the years along with the company’s product offerings. In the ‘90s, SAP’s R/3 support started out with remote connection and online service support. In the decade that followed SAP introduced Active Global Support, SAP Enterprise Support, and the Read More...
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Business intelligence (BI) and performance management applications enable real-time, interactive access, analysis, and manipulation of mission-critical corporate information. These applications pro...
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Documents related to » sap support pack strategy


What's Wrong With Enterprise Applications, And What Are Vendors Doing About It? Part Two: A New Framework Strategy
Building replacement products on a new framework is a higher risk strategy. The product functionality still quite matters and, while it is important for

sap support pack strategy  middle of calendar 2000, SAP began rolling out its response depicted above in November 2001, and Microsoft Business Solutions has been harnessing its parent's .NET framework since about the same time. As enabling seamless web-based collaboration between companies and their customers and suppliers becomes more of a reality each day, enterprise applications are poised to play a pivotal role. The concept of e-commerce is not really new to ERP: electronic data interchange (EDI) and electronic funds transfer Read More...
Getting an Update from BigMachines at Dreamforce 2010
Many recent TEC articles have talked about quote-to-order (Q2O) or configure, price, quote (CPQ) solutions that facilitate business-to-consumer (B2C) and

sap support pack strategy  Microsoft Dynamics , and SAP . BigMachines' rapidly growing customer base (currently around 300 companies) includes global leaders such as Kodak's GCG, Siemens, Ingersoll Rand , and NTT Communications , as well as innovative growing companies such as Acme Packet and Voltaire . BigMachines also leads the Q2O pack in terms of its burgeoning partner ecosystem. There have been many joint customers with ATG ’s renowned e-commerce platform (now part of Oracle), Microstrategy analytics, Xactly ’s sales Read More...
Vendors Strive for Segment Pack Leader Status; Does Retalix Measure Up?
Software vendors strive to be leaders in their areas of expertise and Retalix seems to be no exception. But how do we recognize a segment pack leader and what

sap support pack strategy  At the high end, SAP 's ventures into twenty-six verticals are overwhelming, especially given that it's actually targeted all of these verticals over the years. Oracle 's recent acquisition of Retek is a clear move to shore up its retail expertise, install base, and product footprint. But neither of these mega- enterprise resource planning (ERP) vendors has significant traction in food-related retail, in relative terms, compared to their other varied segments. For mid-market vendors, far too often Read More...

In the mid-2000s there was a beginning of public discussions and a surge in market awareness about support @ maintenance (S@M) alternatives for users of

sap support pack strategy  from, say, Oracle and SAP , with a support program that enables Oracle and SAP enterprise resource planning (ERP ) licensees to save up to 50 percent on annual support fees and up to 90 percent on total support costs over a decade. Third-party support clients can remain on their current software release without any required upgrades or migrations for at least 10 years, and thus save their money for major new software investments and innovation. For more information, see TEC ’s related article series Read More...
Understanding Strategy Execution
It’s not enough to develop a strategy for your enterprise; real success comes from effective execution of that strategy. Prioritization, improvement, and

sap support pack strategy   Read More...
What Are the Support and Maintenance Options?
Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with several, less expensive options existing

sap support pack strategy  Are the Support and Maintenance Options? Enterprises can remain at the mercy of vendors' high-priced support and maintenance (S&M) agreements for only so long. If vendors continue playing hardball with their customers, they are likely to face substantial customer defections, with customers seeking alternative options. To learn more about software maintenance and support, please see Will User Enterprises Ever Get onto an Easy (Support and Maintenance) Street? , Support and Maintenance: No Longer the Read More...
SAP Business Suite on HANA: See What You’re Missing
TEC senior ERP analyst Ted Rohm takes a close look at SAP Business Suite on HANA one year after its debut. His report delves into the improvements SAP has been

sap support pack strategy  a close look at SAP Business Suite on HANA one year after its debut. His report delves into the improvements SAP has been able to achieve by taking advantage of the HANA platform, and explores why SAP ERP powered by HANA is picking up so much momentum. Read More...
SAP - A Humble Giant From The Reality Land? Part 4: SAP's Strategy
It appears as though SAP feels confident now that its software solutions outside of its core ERP can stand on their own and attract new customers.

sap support pack strategy  of the customer relationships. SAP has completely rewritten the sales portion of the R/3 Sales & Distribution (SD) module on the mySAP.com platform. The only apparently poor functionality in the product lies in the realm of dedicated support for partners' relationship management (PRM) throughout the entire sales processes. The major improvement with the new release, again, will be the ability to deploy the product entirely independently of an R/3 or other mySAP.com components. This again illustrates Read More...
Is a Two-tier ERP Strategy Right for You?
A two-tier ERP strategy is one where an organization chooses to have more than one enterprise resource planning (ERP) solution to support its business needs

sap support pack strategy  the same solution, e.g., SAP. However, the hub instance contains all the global or corporate business processes and then the spoke solutions support only the spoke business unit requirements (custom manufacturing operations, regional sales, and customer service support, etc.). Is a two-tier ERP solution right for you?  There are some potential benefits to moving toward a two-tier ERP strategy: The organization might want to be nimble when spinning up additional divisions during global expansion. The Read More...
Digitize Your Product Strategy
Unfortunately, the portfolio management processes that experts have advocated for years—and that many organizations have implemented—often take the form of semi

sap support pack strategy   Read More...
SAP HANA Demystified
What is SAP HANA? And how does it work? Download this primer on SAP HANA to get clear answers to these and other questions.

sap support pack strategy  HANA Demystified What is SAP HANA? And how does it work? Download this primer on SAP HANA to get clear answers to these and other questions. Read More...
Managing Financial Performance: Closing the Gap Between Strategy and Execution
In Managing Financial Performance: Closing the Gap Between Strategy and Execution, learn how a unified, closed-loop performance management system...

sap support pack strategy  managing financial performance closing gap strategy execution,managing,financial,performance,closing,gap,strategy,execution,financial performance closing gap strategy execution,managing performance closing gap strategy execution,managing financial closing gap strategy execution,managing financial performance gap strategy execution. Read More...
Strategy Analytics
Strategy Analytics provides business consulting, research, and analysis. The firm publishes reports and evaluates technologies, markets, and companies.

sap support pack strategy   Read More...
SAP HANA-Curing Cancer (for real), and More
At the recent SAPPHIRE NOW and SAP TechEd event in November, SAP announced the next-generation SAP HANA platform. TEC Principal Analyst P.J. Jakovljevic was

sap support pack strategy  recent SAPPHIRE NOW and SAP TechEd event in November, SAP announced the next-generation SAP HANA platform. TEC Principal Analyst P.J. Jakovljevic was there and brings you all the details in this TEC Report. Download the report to get the latest developments to SAP HANA and how this platform can help companies gain insights into their business in real time, and may even help healthcare organizations cure cancer. Read More...
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