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Documents related to » sap support pack strategy


Industry Support in WCM » The TEC Blog
management retail SaaS salesforce.com SAP SCM Software Selection talent management Categories Ask the Experts (12) BI and Performance Management (182) Business Process Matters (67) Customer Relationship Matters (161) FOSS Ecosystem (24) From the Project Manager s Desk (32) Humor (43) Industry Observation (1140) Information Management and Collaboration (39) Inside TEC (92) Manufacturing Operations (100) Product Lifecycle Matters (81) Risk and Compliance (27) Software 101 (66) Software Selection (255) Suppl

SAP SUPPORT PACK STRATEGY: functionality, industry average, WCM, web content management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
09-11-2007

Bad Customer Support Is Not a Software Problem » The TEC Blog
management retail SaaS salesforce.com SAP SCM Software Selection talent management Categories Ask the Experts (12) BI and Performance Management (182) Business Process Matters (67) Customer Relationship Matters (161) FOSS Ecosystem (24) From the Project Manager s Desk (32) Humor (43) Industry Observation (1140) Information Management and Collaboration (39) Inside TEC (92) Manufacturing Operations (100) Product Lifecycle Matters (81) Risk and Compliance (27) Software 101 (66) Software Selection (255)

SAP SUPPORT PACK STRATEGY: CRM, customer service, customer support, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
29-02-2012

LTCH Picks Spinnaker for SAP Third-party Support » The TEC Blog
Spinnaker Support  as its SAP support and maintenance partner. LTCH is a manufacturer of precision carbide cutting tools specialized in milling and turning inserts made of state-of-the-art sub-micron grades and physical vapor deposition (PVD) coatings. The company’s only factory is located in Switzerland and all production processes of the products are made in-house to ensure the highest quality and consistency of production (but the business has five subsidiaries worldwide). Since its founding in

SAP SUPPORT PACK STRATEGY: ERP, industry watch, Oracle, rimini street, SAP, sap r/3, software upgrade, spinnaker support, support and maintenance, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
10-09-2013

What Are the Support and Maintenance Options?
Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with several, less expensive options existing for any company that is considering discontinuing S&M for an application product.

SAP SUPPORT PACK STRATEGY: What Are the Support and Maintenance Options? What Are the Support and Maintenance Options? P.J. Jakovljevic - April 4, 2007 Read Comments Enterprises can remain at the mercy of vendors high-priced support and maintenance (S&M) agreements for only so long. If vendors continue playing hardball with their customers, they are likely to face substantial customer defections, with customers seeking alternative options. To learn more about software maintenance and support, please see Will User Enterprises Ever
4/4/2007

Is There a Street Corner for a Vendor-neutral Third Party Support and Maintenance Provider?
Although Rimini Street's client base is still budding, the third party provider of support and maintenance has been quite bullish, owing to the accelerating demand for its service lines; healthy win ratios; and solid execution of its aggressive business plan.

SAP SUPPORT PACK STRATEGY: expand its offerings to SAP R/3 support down the track, owing to many reported inquiries about Rimini Street by these users. Certainly, in terms of size, Rimini Street is hardly a major threat to Oracle s maintenance revenues (nor will it be to SAP s once it begins to provide third party S&M for the vendor s products in the near future). Today, the firm employs about thirty people only and has over twenty customers. About 70 percent are Siebel customers, and the remaining 30 percent are PeopleSoft
4/20/2007

Releasing Resources to Support Growth: The Long-term Benefits of Finance Transformation
Senior finance executives in all industries recognize the long-term benefits of transaction-processing automation on resource allocation. Transaction automation frees time and resources that can be allocated for decision support and financial planning and analysis. The result: sustained, profitable top-line growth and risk reduction. Find out other benefits of improving your back-office processes through automation.

SAP SUPPORT PACK STRATEGY: Releasing Resources to Support Growth: The Long-term Benefits of Finance Transformation Releasing Resources to Support Growth: The Long-term Benefits of Finance Transformation Source: Concur Technologies, Inc. Document Type: White Paper Description: Senior finance executives in all industries recognize the long-term benefits of transaction-processing automation on resource allocation. Transaction automation frees time and resources that can be allocated for decision support and financial planning and
2/12/2008 3:08:00 PM

SAP and HP on the Web Together
SAP AG and Hewlett-Packard have aligned their internet and e-services strategy.

SAP SUPPORT PACK STRATEGY: SAP and HP on the Web Together SAP and HP on the Web Together A. Turner - January 7, 2000 Read Comments Event Summary Hewlett-Packard has announced it is using mySAP.com as a key component for its world-wide internal operations. mySAP.com is an Internet portal which connects thousands of SAP customers to each other. HP s implementation, will allow the development of a common backbone linking employees, customers and partners. The announcement builds on a 10-year HP and SAP relationship that has led to
1/7/2000

SAP Gives Up, Declares Victory. Again.
Commerce One and SAP announced that Commerce One will supply the marketplace infrastructure behind the mySAP portal.

SAP SUPPORT PACK STRATEGY: SAP Gives Up, Declares Victory. Again. SAP Gives Up, Declares Victory. Again. D. Geller - July 5, 2000 Read Comments D. Geller - July 5, 2000 Event Summary SAP AG and Commerce One are joining together to build what SAP wasn t able to build alone: the mySAP.com business suite. Widely perceived as lagging behind in the development of the marketplace capabilities that were an essential part of the image of mySAP, SAP has now solved its problem by bringing Commerce One, a leader in the deployment of
7/5/2000

Lotus Announces Upcoming Release of ASP Solution Pack
SAN JOSE, Calif., Oct. 26, 1999 -- At ISPCON'99, IBM's Lotus Development Corp. today announced the ASP Solution Pack, a hosted applications offering that provides a Lotus Domino- and IBM WebSphere-powered platform and a ready-to-rent solution set directly targeted at the needs of Application Service Providers (ASPs) and their small and mid-sized business customers.

SAP SUPPORT PACK STRATEGY: Lotus Announces Upcoming Release of ASP Solution Pack Lotus Announces Upcoming Release of ASP Solution Pack P. Hayes - December 15, 1999 Read Comments Event Summary SAN JOSE, Calif., Oct. 26, 1999 -- At ISPCON 99, IBM s Lotus Development Corp. today announced the ASP Solution Pack, a hosted applications offering that provides a Lotus Domino- and IBM WebSphere-powered platform and a ready-to-rent solution set directly targeted at the needs of Application Service Providers (ASPs) and their small and
12/15/1999

Fenestrae Offers WAP Support for Mobile Data Server
Mobile Data Server 2.0 (MDS) allows access via WAP to a company’s Intranet, Microsoft Back Office databases, such as SQL Server in addition to Microsoft Exchange Integration for messaging.

SAP SUPPORT PACK STRATEGY: Fenestrae Offers WAP Support for Mobile Data Server Fenestrae Offers WAP Support for Mobile Data Server P. Hayes - July 6, 2000 Read Comments P. Hayes - July 6, 2000 Event Summary Singapore - Fenestrae has announced the Fenestrae® Mobile Data Server™ with extensive WAP functionality. The Fenestrae Mobile Data Server version 2.0 enables professionals to use their WAP phones to access any information in Microsoft® Exchange/Outlook (inbox, calendar, contacts), databases, and Intranet. Market Impact
7/6/2000

A Case Study and Tutorial in Using IT Knowledge Based ToolsPart 1: Decision Support Discussion
In going through a business decision process for complex technology selections, more and more use is being made of technologically driven processes using Decision support tools and captured knowledge. The use of these systems and the capability to drive a solution from them assumes an ability to accurately express business requirements and business value within these tools. In this article, we explore the marriage of knowledge management and decision support in forming knowledge based selection systems and procedures that can assist in reducing the current appalling record of IT project failures. This is illustrated by the process to select a Personal Digital Assistant (PDA).

SAP SUPPORT PACK STRATEGY: A Case Study and Tutorial in Using IT Knowledge Based Tools Part 1: Decision Support Discussion A Case Study and Tutorial in Using IT Knowledge Based Tools Part 1: Decision Support Discussion E. Robins - May 30, 2001 Read Comments A Case Study and Tutorial in Using IT Knowledge Based Tools Part 1: Decision Support Discussion E. Robins - May 30, 2001 Executive Summary    Most business managers, whether vendors, vendor clients or implementers, are unaware of the fundamental capabilities that knowledge
5/30/2001


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