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Documents related to » search on service description


Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

SEARCH ON SERVICE DESCRIPTION: Good Customer Service Is Simple Good Customer Service Is Simple Olin Thompson - November 25, 2010 Read Comments Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on
11/26/2010 8:44:00 AM

IFS Wins in Field Service Management » The TEC Blog
purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software selection process. --> Feb 26 Posted on 26-02-2013 --> IFS Wins in Field Service Management Filed Under ( Customer Relationship Matters , Industry Observation ) by P.J. Jakovljevic  ( see bio )   While it may not be surprising that IFS has  lately had a streak  of enterprise resource planning (ERP) and enterprise asset management (EAM) wins in its

SEARCH ON SERVICE DESCRIPTION: 360 scheduling, clicksoftware, eam, ericsson, ERP, field service management, fsm, IFS, ifs applications, metrix, Mobile, Project Management, SAP, servicemax, slm, toa technologies, utilities, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-02-2013

Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including Sales. This integration of what, historically, has been treated as very separate parts of the organization, provides the opportunity to rethink existing operational mechanisms.

SEARCH ON SERVICE DESCRIPTION: customer retention, and that research indicates that re-acquiring existing customers costs one tenth of the costs of acquiring new customers, then the value of a CRM, solution and its significance becomes obvious. A reduction in selling costs will result, and if the percentage of retained customers rises by 10%, then the significant increase in revenue will be easy to measure. Integration for a Successful CRM A CRM solution, to be successful, has to support cross-business processes and a number of operati
7/10/2003

It s the Aftermarket Service, Stupid! (Part I) » The TEC Blog
purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software selection process. --> Mar 05 Posted on 05-03-2008 --> It’s the Aftermarket Service, Stupid! (Part I) Filed Under ( Supply Chain Logistics , Industry Observation ) by P.J. Jakovljevic  ( see bio )   Regardless of the economic environment (and sentiments), I always think of the opportunity within the aftermarket service and support as a profitable, high-marg

SEARCH ON SERVICE DESCRIPTION: aftermarket service, inventory optimization, mca solutions, mca spo, multi echelon inventory, pbl, performance based logistics, service level agreement, service planning & optimization, servigistics, sla, spare parts, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
05-03-2008

Plateau as a Service for Talent Management » The TEC Blog
Q&A sessions, feedback, interactions, searches, etc.). All of these modules are delivered and can be customized on a platform, which is not something unusual for SaaS vendors, but surely is exceptional for the HCM space. Challenges for Anything as a Service ( XaaS) for Talent Management By offering SaaS, PaaS, and CaaS, Plateau is one of the few (if not the only) talent management vendor to get very close to offering XaaS. Adopting XaaS brings a few challenges that companies need to take into

SEARCH ON SERVICE DESCRIPTION: CaaS, compensation, CRM, HCM, hr, iCims, iContent, lms, paas, performance management, Plateau, platform, SaaS, social, SuccessFactors, succession planning, Talent Gateway, talent management, taleo, TMS, web 2.0, XaaS, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
30-07-2010

A Candid Conversation with a Field Service Workforce Management Leader
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity, efficiency, and customer satisfaction. ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and on-premise, creating business value through higher productivity, customer satisfaction, and operational efficiency. Its patented concept of “continuous planning and scheduling” covers the entire service lifecycle management realm. TEC presents a candid Q&A session.

SEARCH ON SERVICE DESCRIPTION: more people in our research and development (R&D) and professional services groups than any other vendor, by far, when looking at comparable roles and products. This indicates both the level of investment in product capabilities and quality as well as our large customer base. The customer can choose between on-premise and on-demand deployment models. Our professional services implementation methodology is driven by the principle of “When I See (it), I Know (it)” (WISIK). We emphasize using a simplifie
1/5/2011 4:32:00 PM

Eurocopter Expands Use of PTC’s Portfolio to Accelerate Service Strategy » The TEC Blog
purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software selection process. --> Jan 11 Posted on 11-01-2013 --> Eurocopter Expands Use of PTC’s Portfolio to Accelerate Service Strategy Filed Under ( Product Lifecycle Matters , Industry Observation ) by P.J. Jakovljevic  ( see bio )   PTC recently announced that Eurocopter, an EADS subsidiary, is expanding its use of PTC technology solutions to enhance the

SEARCH ON SERVICE DESCRIPTION: eads, eurocopter, industry watch, plm, PTC, SCM, service lifecycle management, servigistics, slm, spare parts planning, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
11-01-2013

IFS Field Service Management Is Now a TEC Certified Solution » The TEC Blog
purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software selection process. --> Aug 21 Posted on 21-08-2013 --> IFS Field Service Management Is Now a TEC Certified Solution Filed Under ( Industry Observation ) by Raluca Druta  ( see bio )   TEC is pleased to announce that IFS Field Service Management is now part of Technology Evaluation Centers’ (TEC’s) field service management (FSM) certified solutions and

SEARCH ON SERVICE DESCRIPTION: field service management, fsm, IFS Certification program, IFS Field Service Management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
21-08-2013

A Leader in Service Management Tackles Multidimensional Growth
TEC's P.J. Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and interviews its chief visionary. Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.

SEARCH ON SERVICE DESCRIPTION: in abandoned online parts searches—with actual demand in their calculations of optimal pricing per part by region and season. This way, enterprises can derive a 79 percent higher revenue contribution from service Field Resource Management , which entails the Service Parts Planning and Field Service modules. In this scenario, a call center operator diagnoses a problem and identifies the part required to fix the problem. If the part is not available regionally, a service ticket will go on an immediate
4/8/2011 9:54:00 AM

Case Study: Service Provider Xcelerate Speeds CommerceScout Along New Trail
B2B cross-marketplace creator and dot-com start-up CommerceScout not only received implementation assistance from e-business service provider Xcelerate, but they also helped CommerceScout define the business model and market opportunity.

SEARCH ON SERVICE DESCRIPTION: services ranging from market research to business model and strategy development to the construction of CommerceScout s B2B Multiple Marketplace Management portal, i.e., a full end-to-end services delivery. However, it should be borne in mind that the project size can impact the user decision on which vendor can deliver an adequate number of quality people. Glossary of Terms B2B - Business to Busienss DBSP - Digital Business Service Provider Incubator - a location that provides basic business services
6/7/2000

Vertical Solutions Inc.—All About Field Service: Part One » The TEC Blog
purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software selection process. --> Aug 15 Posted on 15-08-2013 --> Vertical Solutions Inc.—All About Field Service: Part One Filed Under ( Business Process Matters ) by P.J. Jakovljevic  ( see bio )   Field service management (FSM) is a growing enterprise software segment, and while it may not be a new software market, it is quickly increasing in value and relevance

SEARCH ON SERVICE DESCRIPTION: All About Field Service, field service management, fsm, Kris Brannock, vcontactcenter, Vertical Services Platform, Vertical Solutions, vservicemanagement, VSI, vsm, VSP, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-08-2013


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