X
Start evaluating software now

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Radio Frequency Identification (RFID)
Radio Frequency Identification (RFID)
Radio frequency identification (RFID) criteria cover tags and storage devices, readers, wireless hubs and servers, and the middleware necessary for evaluating an RFID system deployment. RFID sys...
 

 service level and degree by frequency class or order lines per month


Quote-to-order: One Big, Lean Machine Adds High Tech to Its Mix
BigMachines differentiates itself in the quote-to-order (Q2O) sphere due to its solutions’ lean end-to-end, inquiry-to-order focus. Although there are other

service level and degree by frequency class or order lines per month  users, commercial terms, and service fees of a software and services implementation. These different users may require very different layouts of their configuration pages. Despite the single-tenancy of the UI, the solutions allow its customer administrators to change or maintain the product anywhere in the world from a Web browser. Challenges Spare No One However, Webcom , a competitor that has the pervasive multi-tenant SaaS solution as well as a traditional on-premise one, cites the customer's choice

Read More


Linux and Open Source IT Services (Excel Format) RFI/RFP Template

OS and Application Services, Support Services, Consulting, Implementatation, and Reselling, Migration and Version Maintenance Services, Customization Services, Development Services, Security Servic... Get this template

Read More
Start evaluating software now

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Radio Frequency Identification (RFID)
Radio Frequency Identification (RFID)
Radio frequency identification (RFID) criteria cover tags and storage devices, readers, wireless hubs and servers, and the middleware necessary for evaluating an RFID system deployment. RFID sys...

Documents related to » service level and degree by frequency class or order lines per month

Baan Yet Another ERP Vendor to Find a Sanctuary Under Invensys’ Wing


On June 1, languishing Dutch ERP vendor The Baan Company finally found a 'knight in shining armor'. British automation equipment maker Invensys has agreed to pay $2.65 per share for Baan. The deal is valued at approximately $709 million.

service level and degree by frequency class or order lines per month  Baan's demise. However, Baan's service & support viability remains uncertain owing to the impending exodus of Baan staff and questionable Invensys' core competency in extended ERP applications. These factors may aggravate its customers' anxiety. Speculations that Invensys will only keep Baan's core ERP product to gain strength in manufacturing sectors, but may sell off product lines such as the Aurum CRM business and Caps Logistics to recover the cost of the acquisition, have mounted. Although Invensys Read More

Will Solomon Finally Satisfy Great Plains’ Insatiable Appetite?


Great Plains announced it intends to significantly expand its mid market e-business community through the acquisition of Solomon Software, its direct competitor. The combined company will have more than 130,000 customers, 2,200 team members and a worldwide network of 2,000 channel partners.

service level and degree by frequency class or order lines per month  focus and a similar service & support business model (with 10%-15% of their affiliate partners already specializing in distributing both products). However, the downside of the merger is that it will not expand combined product functionality per se. Great Plains will still have to beef up its multi-site manufacturing and distribution functionality as well as vertical focus and multi-national capabilities (multi-byte character set support, support for more languages, etc.) in order to remain the leader in Read More

SAP, PeopleSoft Earnings Look Brighter; ERP Strikes Back


On January 7, taking many by surprise, enterprise software giant SAP pre-announced fourth quarter earnings, saying pre-tax earnings had doubled the final quarter of 1999 after a third-quarter profit warning. License revenue skyrocketed 40% to 800M EUR ($822.7M U.S.) in the fourth quarter and sales rose 25%, well above Wall Street estimates.

service level and degree by frequency class or order lines per month  but a reduction in service revenue of up to 5% will offset much of the increase. PeopleSoft said revenue from enterprise software should rise 30% to 35% while revenue from its recently acquired Customer Relationship Management (CRM) system would grow 50% to 60% for the quarter from the previous quarter. Last week PeopleSoft finalized its purchase of Vantive Corporation, its long-time partner for CRM systems. Charges of $50M to $70M for the purchase will be reflected in fourth quarter results. Market Read More

Future Trends in Wholesale Distribution—Part 1: Disruptive Innovations


The TEC Vendor Challenge was in full swing last week, with a full slate of vendor demonstrations from Epicor, IBS, Infor, Microsoft, NetSuite, SAP, and VAI, as well as presentations and dynamic discussions. Aberdeen’s Bob Heaney, Pemeco’s Jonathan Gross, and I had a great time at the end of the first day talking about future trends in wholesale distribution.

service level and degree by frequency class or order lines per month  to get products and services to the market more quickly with a rigorous focus on value creation through every stage of the supply chain. With this backdrop, Lorne Goloff, vice president, Selection Services at  Technology Evaluation Centers (TEC)  kicked off a panel discussion on the first day of the TEC Vendor Challenge to address trends and issues in wholesale distribution. Disruptive Innovations I kicked off the panel discussion with a look at several disruptive innovations impacting the wholesale Read More

APC by Schneider Electric


APC by Schneider Electric, formerly known as American Power Conversion Corporation, is a manufacturer of uninterruptible power supplies, electronics peripherals and data center products.

service level and degree by frequency class or order lines per month   Read More

Level 3 Communications




service level and degree by frequency class or order lines per month   Read More

Managed Service Programs


Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology teams must take end-to-end responsibility for service execution and operation so that users can focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed service projects and suggests some project management practices for improved service.

service level and degree by frequency class or order lines per month  Service Programs Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology teams must take end-to-end responsibility for service execution and operation so that users can focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed service projects and suggests some project management practices for improved service. Read More

Transforming Field Service Operations with Mobile Technologies


Whether field service is your primary business or a service offering, incorporating mobile technologies into your existing system can give you a competitive edge. Electronic information capture not only increases reporting accuracy, but it also provides real-time data for your planning, billing, and purchasing needs—bridging the gap between your front-office operations and back-office processes.

service level and degree by frequency class or order lines per month  Field Service Operations with Mobile Technologies Whether field service is your primary business or a service offering, incorporating mobile technologies into your existing system can give you a competitive edge. Electronic information capture not only increases reporting accuracy, but it also provides real-time data for your planning, billing, and purchasing needs—bridging the gap between your front-office operations and back-office processes. Read More

Case Study: Electrolux Brazil Chooses ServiceMax to Improve Field Service Operations


Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer satisfaction, and lost money on inaccurate warranty information. With ServiceMax, Electrolux has streamlined processes, increased revenue due to accurate warranty renewal info and alerts, and improved customer satisfaction rates for its service. Read the case study.

service level and degree by frequency class or order lines per month  ServiceMax to Improve Field Service Operations Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer satisfaction, and lost money on inaccurate warranty information. With ServiceMax, Electrolux has streamlined processes, increased revenue due to accurate warranty renewal info and alerts, and improved customer satisfaction rates for its service. Read the case study. Read More

A Guide to ERP for Service Organizations


Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business.

service level and degree by frequency class or order lines per month  Guide to ERP for Service Organizations Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business. Read More

The Importance and Benefits of Automatic Technician Scheduling in Field Service Operations


Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all! Service demands and schedules are incredibly dynamic and constantly changing throughout the day. Most service companies today require an automated and real-time approach to scheduling field service staff. Know the benefits of implementing a dynamic scheduling engine.

service level and degree by frequency class or order lines per month  Technician Scheduling in Field Service Operations Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all! Service demands and schedules are incredibly dynamic and constantly changing throughout the day. Most service companies today require an automated and real-time approach to scheduling field service staff. Know the benefits of implementing a dynamic scheduling engine. Read More

Smooth Migration to VoIP Service


Many companies want to migrate to voice over Internet protocol (VoIP), but will not take any risk because their phone system is too critical to business. Openface presents a methodology for smoothly migrating to VoIP. Smooth Migration to VoIP is targeting companies that have a Legacy PBX in place (that is not IP-ready) and are interested in migrating to VoIP through a smooth transition process.

service level and degree by frequency class or order lines per month  Migration to VoIP Service Many companies want to migrate to voice over Internet protocol (VoIP), but will not take any risk because their phone system is too critical to business. Openface presents a methodology for smoothly migrating to VoIP. Smooth Migration to VoIP is targeting companies that have a Legacy PBX in place (that is not IP-ready) and are interested in migrating to VoIP through a smooth transition process. Read More

Service Performance Insight


Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

service level and degree by frequency class or order lines per month  Performance Insight Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs). Read More

Giving Service Companies a Fast Start


But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

service level and degree by frequency class or order lines per month  Service Companies a Fast Start If you're in IT services or strategic consulting, you're getting squeezed from all sides . Global competition is driving down margins and profits. Fixed-price contracts are pushing up project and delivery risks. And the economy's in deep recession. You know you have to cut costs and increase operational efficiencies. But will your software allow you to do what you need to? If you're using outdated, non-integrated software systems, the answer could be no. But, there Read More