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Documents related to » simple contact manager


Building the Small Contact Center
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

SIMPLE CONTACT MANAGER: can start with a simple system, and then add capabilities as the need develops. This approach helps avoid the fork-lift upgrade and ensures that the initial system investment continues to provide value as the contact center expands and becomes more sophisticated. Using today s systems, most firms can readily set up small and informal contact centers that boost customer loyalty, increase sales and generate a demonstrable return on investment. Introduction Challenging competition from large firms and, in
8/15/2006 8:59:00 PM

Contact Optimization for Direct Marketers
In today’s complex, ever-evolving marketplace, the need to integrate marketing processes and channels has never been more apparent. Marketers are looking to maximize the value of each customer interaction, both inbound and outbound. Customer analytics is a critical function in leading this change. Find out how embracing analytics can help you evaluate campaigns, drive contact strategies, and enhance customer experience.

SIMPLE CONTACT MANAGER: Contact Optimization for Direct Marketers Contact Optimization for Direct Marketers Source: Alterian Document Type: White Paper Description: In today’s complex, ever-evolving marketplace, the need to integrate marketing processes and channels has never been more apparent. Marketers are looking to maximize the value of each customer interaction, both inbound and outbound. Customer analytics is a critical function in leading this change. Find out how embracing analytics can help you evaluate campaigns,
2/27/2009 4:20:00 PM

Purchasing CRM for Contact Centers
Every business is in business to generate revenue. The more revenue generated, the happier everyone is. A company’s call center is no different. But how do you manage your call center to run as efficiently and productively as possible? While CRM software will represent an investment when initially implemented, it offers the possibility for a favorable return on investment. See how a CRM solution can benefit your call center.

SIMPLE CONTACT MANAGER: Purchasing CRM for Contact Centers Purchasing CRM for Contact Centers Source: CompareBusinessProducts.com Document Type: White Paper Description: Every business is in business to generate revenue. The more revenue generated, the happier everyone is. A company’s call center is no different. But how do you manage your call center to run as efficiently and productively as possible? While CRM software will represent an investment when initially implemented, it offers the possibility for a favorable return
1/17/2013 2:01:00 PM

Contact Centre Virtualisation
As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to manage, and has better customer service. Learn about contract center trends and the five key elements to consider when outsourcing your customer service center business processes.

SIMPLE CONTACT MANAGER: Contact Centre Virtualisation Contact Centre Virtualisation Source: EDS Document Type: White Paper Description: As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to manage, and has better customer service. Learn about contract center trends and the five key elements to consider when outsourcing your customer
5/20/2008 4:47:00 PM

Supply Chain Decisions - Make Sure You Understand the Dollars and SensePart Two: The Impact on Real Costs
High-level strategic decisions often have multiple, cascading cost impacts. The reaction of the costs to changes in the supply chain system is not predictable in a simple relationship that is based on current standard costs, because strategic changes often involve step changes in costs that alter the balance of fixed and variable costs.

SIMPLE CONTACT MANAGER: not predictable in a simple relationship that is based on current standard costs, because strategic changes often involve step changes in costs that alter the balance of fixed and variable costs. For example, analyzing the impact of restructuring a group of manufacturing plants using simple fixed and variable costs would not be effective. It would not accurately predict the impact of adding volume or shifting the product mix, realities that companies live with when restructuring. It may be necessary to
7/22/2003

ProClarity


SIMPLE CONTACT MANAGER: ProClarity gives analysts and business professionals a simple, powerful and adaptable interface to insight, building on the power of the Microsoft business intelligence platform.

3 Steps to Making Every Interaction Count
What happens between the time customers begin to research a product and the final purchase? They’re likely to check out your—and your competitors’—websites, retail stores, contact centers, and blogs. And each point of contact puts your company in a competitive situation. That’s why the most important issue is how your company tracks customer activity in today’s multichannel world.

SIMPLE CONTACT MANAGER: 3 Steps to Making Every Interaction Count 3 Steps to Making Every Interaction Count Source: RightNow Technologies Document Type: White Paper Description: What happens between the time customers begin to research a product and the final purchase? They’re likely to check out your—and your competitors’—websites, retail stores, contact centers, and blogs. And each point of contact puts your company in a competitive situation. That’s why the most important issue is how your company tracks customer
6/13/2007 4:47:00 PM

PPM for Professional Services Automation RFP Template


SIMPLE CONTACT MANAGER: PPM for Professional Services Automation RFP Template covers industry-standard functional criteria of PPM for Professional Services Automation that can help you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template, it is a working document that serves as a knowledge base reference throughout the life-span of your PPM for Professional Services Automation software project. Includes:
Portfolio and Project Management, Resource Planning and Scheduling, Opportunity, Contact, and Contract Management, Time and Expense Management, Financial Management, Budgeting, Costing, and Billing, Knowledge Management, Collaboration, and Analysis, Third Party Integration, Back-office Functionality, Product Technology


How to Sell Management on a New CRM Solution
CRM solutions can help small and midsize companies manage the myriad ways they interact with customers—from marketing to new and potential customers to improving their customer support. These solutions integrate new social and collaboration tools, making it easier to connect with customers, and are available via the cloud, making CRM more affordable for smaller companies. Know all the reasons you need a CRM solution.

SIMPLE CONTACT MANAGER: How to Sell Management on a New CRM Solution How to Sell Management on a New CRM Solution Source: InsideCRM Document Type: White Paper Description: CRM solutions can help small and midsize companies manage the myriad ways they interact with customers—from marketing to new and potential customers to improving their customer support. These solutions integrate new social and collaboration tools, making it easier to connect with customers, and are available via the cloud, making CRM more affordable for
4/27/2012 11:02:00 AM

Forecasting under Uncertainty Using Portfolio Navigator
The business models used to develop forecasts at the planning level can be relatively simple. Over time some of your products will exceed expectations, others will fail altogether. By assembling a portfolio of projects you can optimize the overall expected value of your product development process by balancing risk/reward. This white paper reviews some of the business models and analytic processes for better forecasting.

SIMPLE CONTACT MANAGER: level can be relatively simple. Over time some of your products will exceed expectations, others will fail altogether. By assembling a portfolio of projects you can optimize the overall expected value of your product development process by balancing risk/reward. This white paper reviews some of the business models and analytic processes for better forecasting. Forecasting under Uncertainty Using Portfolio Navigator style= border-width:0px; />   comments powered by Disqus Related Topics:   Project
4/13/2011 9:45:00 AM

Business Intelligence - The Way It Should Be
Start with a simple proposition - that everyone in your company can do their job better if they make decisions based on actual information rather than best guesses or how-we-did-it-last-year.What if you could have everything that ERP, CRM and now BI vendors have promised you? Immediate access to all your data, with digital dashboards that show you the Key Performance Indicators that you need to run your business.

SIMPLE CONTACT MANAGER: Description: Start with a simple proposition - that everyone in your company can do their job better if they make decisions based on actual information rather than best guesses or how-we-did-it-last-year. What if you could have everything that ERP, CRM and now BI vendors have promised you? Immediate access to all your data, with digital dashboards that show you the Key Performance Indicators that you need to run your business. Business Intelligence - The Way It Should Be style= border-width:0px; />  
7/29/2005 12:59:00 PM


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