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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 singapore crm


8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative
It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well

singapore crm  New York, London, Dublin, Singapore, and Tokyo. Source : Salesforce Resources Related to Customer Relationship Management (CRM) : Customer Relationship Management (CRM) (Wikipedia) 8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative Customer relationship management (CRM) is also known as : Customer Intelligence , Customer Service , Consumer Relationship System , Business Intelligence , Client Relationship Management , Enterprise Relationship Management ,

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » singapore crm

Will Sage Group Cement Its SME Leadership with ACCPAC and Softline Acquisitions? Part One: Event Summary


By recently acquiring ACCPAC International and Softline, the Sage Group continues to round out by annexation. It currently still has the largest geographic coverage in the lower-end of the mid-market.

singapore crm  a strong position in Singapore. In addition, ACCPAC Online , which offers hosted accounting, CRM, and other business applications, might provide an attractive alternative to Sage's desktop-based solutions. This is Part One of an eight-part note. Parts Two and Three will continue the event summary. Parts Four, Five, and Six will discuss the market impact. Part Seven will cover challenges and Part Eight will make user recommendations. Softline Acquisition Complete Earlier in November, Sage announced the Read More

Acumatica Declares 2013 a Record Year, Looks to Similar 2014


Acumatica, a fast-growing provider of customizable, cloud-based ERP applications for small to medium businesses (SMBs), recently announced a record year for new customer deals, increased revenue, and plans for its 2014 Partner Summit. Get the details in P.J. Jakovljevic’s blog post.

singapore crm  Washington, D.C., Moscow, and Singapore, with affiliate offices in Indonesia and Mexico. Spurring the company’s worldwide growth is partner recruitment, resulting in doubling of channel partner numbers to more than 270. Acumatica Studio, the company’s technology development platform, gives independent software vendors (ISVs) and original equipment manufacturers (OEMs) a cost-effective means of developing and integrating cloud-based apps using industry-standard tools.   Growth has also come from the Read More

IMI Hopes Vivaldi Plays Well for Reverse Auctioneer


In signing CoShopper.com, European e-fulfillment vendor Industri-Matematik opens a passage to its least penetrated corner of the globe, the Far East.

singapore crm  the deal, success in Singapore may be easier to achieve that in other parts of Asia. The Singaporean government has passed legislation to foster growth of the Internet economy, though some barriers to entrepreneurs still exist, including restrictions on land use and building controls. Singapore's somewhat atypically high level of Internet adoption limits its value as a proving ground for IMI in Asia, but still offers a foothold opportunity. Countries like China (without Hong Kong) and even Japan will Read More

Raffles Solutions


Raffles Solutions is the consulting and enterprise solutions arm of the Thakral Group, providing value-added services in diverse technologies to both local and international customer base. In an attempt to integrate the strengths of Thakral group’s geographic presence and extensive experience in IT product distribution, and to move up the value chain into higher value services across these countries, a strategic entity known as Raffles Solutions was created in 1997. Raffles Solutions now provides staff augmentation, software services and enterprise solutions to multinational and local companies in key Asian markets (Singapore, India, Philippines, Malaysia, Vietnam and China) and has recently moved into knowledge process outsourcing and infrastructure services. Raffles employs in excess of 800 people worldwide, and has been successful in charting new directions for the Thakral group in value-added services.Five (5) major service areas: 1. ERP Solutions & Consulting – Raffles Solutions is a gold certified Microsoft partner, and provides consulting & implementation of the MS Dynamics NAV product. Focusing on the Distribution, Manufacturing & Retail industries with value added solutions and expertise for all the above, Raffles Solutions is well certified and able to offer these services in Singapore, Malaysia, Philippines, Sri Lanka, Bangladesh and Nepal. 2. BI Solutions & Consulting – Raffles Solutions provides consulting and implementation of Business Intelligence, on the Microsoft platform. These services are available in Singapore, Malaysia, Philippines, Sri Lanka, Bangladesh, Nepal and India. 3. Offshore Development & Customization work for Microsoft Dynamics – Raffles Solutions has an excellent technical team to support Microsoft Dynamics partners around the world, especially in US, UK and, Australia. ERP Partners or even direct customers can offshore / outsource their technical customization and development work of Microsoft NAV, Microsoft AX & Microsoft CRM, to our qualified team of engineers. 4. Retail Management Solution – Raffles Solutions is an authorized partner of retail management software known as LS Retail. LS Retail NAV is an end-to-end Retail and Hospitality solution, powered by Microsoft Dynamics NAV. This integrated solution delivers the breadth and depth of functionality demanded by the busiest retailer without the need to build, manage and maintain multiple applications and interfaces. Its unique use of a single application to cover everything from the POS terminals, store systems, and all the functions that you would expect to find at head office sets LS Retail apart from other solutions in the market. Raffles Solutions can provide this expertise in Singapore, Malaysia, Philippines, Sri Lanka, Bangladesh and Nepal. 5. Microsoft Sharepoint Solutions – The consulting and implementation of Microsoft Sharepoint, a collaboration tool by Microsoft is also available in Singapore, Malaysia, Philippines, Sri Lanka, Bangladesh and Nepal.

singapore crm  in key Asian markets (Singapore, India, Philippines, Malaysia, Vietnam and China) and has recently moved into knowledge process outsourcing and infrastructure services. Raffles employs in excess of 800 people worldwide, and has been successful in charting new directions for the Thakral group in value-added services.Five (5) major service areas: 1. ERP Solutions & Consulting – Raffles Solutions is a gold certified Microsoft partner, and provides consulting & implementation of the MS Dynamics NAV Read More

Soffront CRM


The Soffront CRM application is comprised of solutions for marketing automation, customer support, defect tracking, order processing, CRM portal, sales automation, employee support, knowledge management, asset management, and mobile CRM.  

singapore crm  CRM The Soffront CRM application is comprised of solutions for marketing automation, customer support, defect tracking, order processing, CRM portal, sales automation, employee support, knowledge management, asset management, and mobile CRM. Read More

Oncontact CRM


Oncontact Software develops .NET CRM software for mid-market companies. Oncontact CRM is a completely Microsoft .NET-based CRM applications suite that automates the sales, marketing, and service areas of mid-market organizations. It can be user-customized through Customizer and Navigator, the built-in toolkits.  

singapore crm  CRM Oncontact Software develops .NET CRM software for mid-market companies. Oncontact CRM is a completely Microsoft .NET-based CRM applications suite that automates the sales, marketing, and service areas of mid-market organizations. It can be user-customized through Customizer and Navigator, the built-in toolkits. Read More

Selling Smarter with CRM


CRM is no longer a fancy, expensive tool for large enterprises looking to make their telemarketing efforts more effective. Rather, it’s an essential element of a successful, integrated sales strategy. Whether a company relies on inbound or outbound marketing, referrals and word of mouth, or some hybrid strategy for attracting customers and generating sales, the right CRM application can make the difference between profit and loss, or success and failure in any market. This paper examines several such tools and how they can be effectively used with multiple business models and businesses of any size.

singapore crm  Smarter with CRM CRM is no longer a fancy, expensive tool for large enterprises looking to make their telemarketing efforts more effective. Rather, it’s an essential element of a successful, integrated sales strategy. Whether a company relies on inbound or outbound marketing, referrals and word of mouth, or some hybrid strategy for attracting customers and generating sales, the right CRM application can make the difference between profit and loss, or success and failure in any market. This paper Read More

The Forrester Wave: CRM Suites for Large Organizations, Q2 2010


In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software, Microsoft, NetSuite, Oracle, Pegasystems, RightNow Technologies, SageCRM, Sage SalesLogix, salesforce.com, SAP CRM, SugarCRM, and Sword Ciboodle—against 516 criteria reflecting the requirements of large organizations. Learn what they discovered.

singapore crm  Forrester Wave: CRM Suites for Large Organizations, Q2 2010 In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software, Microsoft, NetSuite, Oracle, Pegasystems, RightNow Technologies, SageCRM, Sage SalesLogix, salesforce.com, SAP CRM, SugarCRM, and Sword Ciboodle—against 516 criteria reflecting the requirements of large organizations. Learn what they discovered. Read More

SYSPRO CRM


SYSPRO CRM is aimed specifically at small to midsize manufacturers and distributors. Unlike other customer relationship management (CRM) solutions that are built around a modular architecture, SYSPRO CRM software uses a table-based architecture to integrate all of the critical CRM functions of marketing, sales, service, and fulfillment into a single module. This integrated architecture means that users from every department—including marketing, sales, service, collections, or shipping—share the same data for a collaborative effort. User-specific dashboards can be customized for views of information suited to a user’s individual needs. SYSPRO CRM integrates with the SYSPRO ERP solution for additional efficiencies. Sales orders, check shipments, inspect customer accounts receivable, verify inventory levels, and other critical functions can be initiated directly through SYSPRO CRM without having to exit screens or navigate complex menus. The SYSPRO CRM solution is easily customizable.  

singapore crm  CRM SYSPRO CRM is aimed specifically at small to midsize manufacturers and distributors. Unlike other customer relationship management (CRM) solutions that are built around a modular architecture, SYSPRO CRM software uses a table-based architecture to integrate all of the critical CRM functions of marketing, sales, service, and fulfillment into a single module. This integrated architecture means that users from every department—including marketing, sales, service, collections, or shipping—share Read More

EBSuite CRM


The EBSuite CRM web-based solution uses J2EE and Web Services technologies, and includes sales force automation (SFA), customer support and help desk, marketing automation and online/offline campaign management, project management, and mobile CRM modules.  

singapore crm  CRM The EBSuite CRM web-based solution uses J2EE and Web Services technologies, and includes sales force automation (SFA), customer support and help desk, marketing automation and online/offline campaign management, project management, and mobile CRM modules. Read More

CRM Without Compromise: A Strategy for Profitable Growth


Find out in CRM Without Compromise: A Strategy for Profitable Growth.

singapore crm  Without Compromise: A Strategy for Profitable Growth All companies want to increase revenues—and a solid customer relationship management (CRM) strategy can help make it happen. CRM is designed to help you maximize sales from existing customers and bring in new accounts. But how does CRM work? What are its key components? And how can you employ it to make your organization more profitable? Find out in CRM Without Compromise: A Strategy for Profitable Growth . You'll learn about CRM from all the key Read More

The Lexicon of CRM - Part 3: From R to Z


CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon of CRM

singapore crm  Lexicon of CRM - Part 3: From R to Z The Lexicon of CRM Part 3: From R to Z R. Garland - November 2, 2001 The Lexicon is divided into three parts, this being the second of three. This third section covers the alphabet from R to Z. For A to I, see Part One . For J to Q, see Part Two . R  RDBMS - Relational DataBase Management System . The typical, standard database, with both data models, data definitions, and data storage capabilities. Examples include Oracle's 9i database, Microsoft's SQLServer 2000, Read More

SAP CRM


SAP CRM has been used in over twenty-five industries including automotive, chemicals, consumer products, professional services, high tech, and wholesale distribution. Its features include partner channel management, marketing, sales, professional services, interaction center management, real-time offer management, web channel management, trade promotion management, and business communication management.  

singapore crm  CRM SAP CRM has been used in over twenty-five industries including automotive, chemicals, consumer products, professional services, high tech, and wholesale distribution. Its features include partner channel management, marketing, sales, professional services, interaction center management, real-time offer management, web channel management, trade promotion management, and business communication management. Read More