Featured Documents related to » sprint online contact manager

Agile Information Systems: Conceptualization, Construction, and Management
The book "Agile Information Systems" unveils how modern companies can create and deploy agile information systems. Academic experts, researchers, and practitioners discuss the concept of agile information systems, the importance of the context of agility, and organizational management issues in the context of agile information systems.

Documents related to » sprint online contact manager

Contact Center Buyer’s Guide
Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP has dramatically transformed telecom, and is now doing the same in the contact center. Download this Buyer’s Guide for a better understanding of the VoIP value proposition, as well as what you need to consider when making the decision to adopt VoIP in your contact center.

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8/17/2012 4:46:00 PM

Demystifying SAP Solution Manager
Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC principal analyst P.J. Jakovljevic discusses how SAP Solution Manager, a unique offering for centralized support and system management, covers all aspects of system deployment, operations, and continuous improvement, to ease customer pain with their complex IT environment.

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10/27/2011 11:35:00 AM

Duty of Care Online
Useful reading for any online business, this white paper offers helpful hints for establishing comprehensive duty of care procedures. When setting up an online business, it is important to consider the legal aspects required—most importantly, an adequate privacy policy, and legally binding terms and conditions. Find out more.

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5/25/2010 9:35:00 AM

IBM Tivoli Storage Manager FastBack
Do you need a better backup solution or a better recovery solution? Many businesses are struggling with both an ever-increasing amount of data and a decreasing tolerance to system downtime. You need to reduce the amount of data at risk of loss and eliminates error-prone manual operations from the data protection process. And you need to get your operations back up within minutes of any type of data loss.

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5/9/2011 9:53:00 AM

Visual Asset Manager 6.3 for CMMS/EAM Certification Report
Visual Asset Manager 6.3 is TEC Certified for online evaluation of computerized maintenance management systems/enterprise asset management (CMMS/EAM) solutions in TEC's CMMS/EAM Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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11/29/2011 4:42:00 PM

Audience Targeting Platforms: The Missing Piece in the Online Ecosystem
Today’s online advertising environment, encompassing an ever-growing number of companies providing a range of services and technologies, has created a very complex and confusing ecosystem. This white paper will define what an audience targeting platform is, where it fits in today’s ecosystem, how it is essential to any advertising strategy, and the unique value it brings to online advertising.

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6/28/2010 12:45:00 PM

Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
Employee and Manager Self-Service: a Virtual Chameleon in the Workplace.Papers and Other Software Complex System to Use In Your Complex System for Employee and Manager Self-Service. In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units while blending seamlessly with existing systems. This white paper provides insight into how ESS

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1/5/2006 11:14:00 AM

How to Build a Business Case for Lighthouse System’s Shopfloor-Online
Making a robust business case to convince management how a software solution can make a valuable contribution to your business isn’t easy. To build a successful case, you need a set of practical examples of what the software does and the benefits it can provide. Examine the strategies and problems associated with achieving your manufacturing objectives, and what the Lighthouse Systems’ solution can do to address them.

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7/21/2008 4:41:00 PM

Securing Your Online Data Transfer with SSL: A Guide to Understanding SSL Certificates, How They Operate, and Their Application
Secure socket layer (SSL) secures data transmissions across the Internet, and is an integral part of most Web browsers and Web servers. To make an SSL connection, SSL protocol requires that a server have a digital certificate installed—which is typically signed by an independent and trusted third party to ensure its validity. Find out more about SSL and how to know if you need to deploy an SSL certificate.

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8/28/2008 9:52:00 AM

Premium Product Manager

SPRINT ONLINE CONTACT MANAGER: Premium Product Manager solution helps organizations manage their sales and product information in a single database. All product information is consolidated on one platform, and the information made available in real time so it can be used in any output media or sales channel. Its features include data extraction, data import, data maintenance, traceability, and workflow management.

The Truth about Agent Training and Turnover in the Contact Center
Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before they head for greener pastures.

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1/9/2007 9:08:00 AM